Fantasy and Reality Mix on Harmony of the Seas

Fantasy and Reality Mix on Harmony of the Seas

The world’s largest cruise ship — Royal Caribbean’s Harmony of the Seas — provides guests with a perfect blend of the ordinary and extraordinary

Escape from the everyday has always been a prime goal of vacationing. Travelers on a cruise not only want to travel to other parts of the world, but they also want to travel away from ordinary living — and many will try things they wouldn’t at home.

Nobody knows that better than Royal Caribbean International. The company’s most recent ship, the 5,479-passenger Harmony of the Seas, offers travelers a safe intersection between idealized reality and wild fantasy.

Nothing could be more centered in an iconic form of reality than the awnings and sidewalk tables of dining venue Sorrento’s pizzeria or the trees and benches of the vessel’s Central Park. But guests will also find fantastical elements onboard, such as a 5-ton metallic human head sculpture by Czech artist David Cerny; a greatly expanded Wonderland restaurant; robotic bartenders; bracelets that open doors; and the “stowaway piano player,” which could appear on the ship’s elevators, by the buffet and in other unexpected places. In kid-centric waterpark Splashaway Bay, sea creature double as water cannons, and in Aqua Theater, 3-D images, optical illusions and more transform divers, acrobats and high-flying performers.

Guests can feel like the main character of author Lewis Carroll’s “Alice’s Adventures in Wonderland” when they dine in Wonderland restaurant, which has been expanded to two decks and offers “maddeningly delicious” menu items and magical, elegant decor. Mysterious elixirs whisper “Drink me,” dishes arrive shrouded in smoke, and the magic extends to the flavors of the unusual menu.

Out on deck, the familiar fantasy of the carousel is paired with the much more unusual ride of the ship’s new slides, which have been transformed from slippery speed runs to full sensory experiences. The most dramatic slide, Ultimate Abyss, has a drop of 150 feet and features twin slides made of stainless steel tubes about 2.5 feet in diameter. Adventurous guests step from a glass platform onto special mats and launch themselves at 9 mph through the toothy jaws of a fish along a twisting route 10 decks down, accompanied by audio effects.

With all of its special features, which are brand new and brought over from earlier Quantum- and Oasis-class ships, Harmony of the Seas, the world’s largest cruise ship and 25th in the Royal fleet, comes in at a cost of more than $1billion.

Arriving in Barcelona in early June, the vessel will launch initial inaugural sailings of 34 seven-night Western Mediterranean cruises. In November, it will arrive in the U.S., settling in its homeport of Port Everglades, in Fort Lauderdale, Fla., to sail seven-night Eastern and Western Caribbean cruises.

Royal Caribbean ‘working with’ agents over building work complaints

Royal Caribbean International admitted it is “working with” agents whose customers had complained about building work on new ship Harmony of the Seas.

But it insisted most of its retail partners had offered “very strong support and positive feedback”.

Negative press last week branded the ship ‘Calamity’ or ‘Disharmony’ of the Seas after guests reported several areas unfinished and claimed some parts were “unsafe”.

Royal declined to reveal how many complaints it had received, but said: “We are working closely with agents whose customers are dissatisfied and are dealing with these on a case-by-case basis to help resolve any queries.”

Agents gave a mixed response  on the Travel Gossip site, with some reporting disappointed customers.

Agent Emily Trumble described her four-night sailing as “awful”.

But agents who attended the previous ‘shakedown’ cruise defended Royal Caribbean.

Claire Brighton, senior commercial manager at Advantage Travel Partnership, said: “I didn’t witness signs of the extremes being reported in the national press. A few areas were not 100% complete but work seemed to be kept to a minimum and did not affect any passengers. The ship was fantastic.”

Si Prentice, group marketing director at The Travel Network Group, said the ship was in “excellent condition” and was disappointed by the negative coverage.

Sharron Gallagher, senior travel consultant at Regent Travel in Stone, Staffordshire, who paid to be on the second cruise on May 26, said: “It may have been hyped up a little. I have no complaints; the majority of things were open for use.”

Phil Nuttall, managing director of The Travel Village Group, said no customers had raised concerns.

A Royal Caribbean spokeswoman said the line had had “some fantastic feedback from a huge number of guests” on pre-inaugural sailings.

Royal Caribbean criticised over Harmony construction work

Harmony of the Seas

Royal Caribbean International faces accusations from passengers that construction work was still taking place on board the world’s largest cruise ship during its first sailing.

Harmony of the Seas left Southampton for Rotterdam on a four-night cruise on Sunday, but the first paying passengers complained about closed attractions and ongoing work, the BBC reported.

One was reported as describing the vessel as a “construction site and a serious risk to all passengers”. Passenger Georgina Davie described “queues of complaining guests and distressed families”.

“Ninety percent of the kids attractions that it was marketed for have been shut for the whole cruise and are still being worked on,” she said. She also claimed drilling went on near cabins through the night.

Royal Caribbean admitted “final finishing touches” were being made after pictures of work being carried out during the sailing were posted on social media.

A spokeswoman told Travel Weekly: “We are excited to welcome our first guests onboard Harmony of the Seas for her pre-inaugural sailings this week, ahead of her official maiden voyage on Sunday, 29th May.

“Whilst the ship is cleared for operations and many of its features are already being enjoyed by thousands of guests, as with any new build, we are still finalising some finishing touches, and thank guests for their patience as we complete these.

“As always, Royal Caribbean’s highest priority is to ensure the safety of all its guests and crew members and any final maintenance is being carried out in accordance with strict safety guidelines.

“These early sailings were made possible due to the early delivery of the ship and we hope this has been reflected in the great value offering guests secured for their holiday.”

Harmony of the Seas left Southampton again for a three-night cruise to Cherbourg yesterday, before finally departing for its summer base of Barcelona on Sunday.

The ship can carry 6,780 passengers. It has 20 restaurants, 23 swimming pools and took more than two-and-a-half years to construct.