Emerald Waterways to enter the ocean cruise market

Emerald Azzurra2

Emerald Waterways is to enter the ocean cruise market next year with its first “superyacht”.

The 100-passenger Emerald Azzurra will operate its first sailing on July 31 from Limassol to Athens, calling at smaller ports and harbours in between.

This will be followed by a series of 26 itineraries around the Aegean, the Mediterranean and onto the Dalmation Coast and the French and Italian Rivieras.

In winter, the yacht will visit Red Sea destinations such as Jerusalem, Tel Aviv and Jordan. It will only offer warm-water cruising and will not visit polar regions.

As well as featuring smaller ports of call that larger cruise ships cannot reach, the yacht will stop in coastal waters so guests can jump off the marina platform, to go snorkelling and paddle-boarding.

Emerald Azzurra2 Itineraries go on sale on Saturday with agents receiving brochures and ‘selling guides’ from Monday.

All agents making a booking on Emerald Azzurra in the first month will be entered into a draw to win a free cruise for two people on the first sailing. The more bookings agents make, the more entries into the ballot they will earn.

Emerald Azzurra will be the first vessel owned by the new Emerald Yacht Cruises brand, which will sit alongside Emerald Waterways under a new umbrella brand of Emerald Cruises.

Last year, sister brand Scenic launched ‘discovery yacht’ Scenic Eclipse, the line’s first ocean-going vessel dedicated to expedition cruising.

Asked if it would be the first of many, David Winterton, Emerald Cruises director of marketing and global brand curator, hinted there would be more to come, pointing to Emerald Waterways starting with just two vessels, but now boasting nine on the rivers.

Emerald Azzurra poolEmerald Azzurra pool

The 110-metre long yacht will have 50 cabins, all but six of which will have balconies (88%). They will all be ‘staterooms or suites’, with two owners’ suites, two yacht suites and two terrace suites available.

Winterton said it would rival SeaDream Yacht Club, Windstar Cruises and Crystal Cruises’ yacht product, and offer an “intimate boutique yacht cruising experience” that the company expects to appeal to existing Emerald Waterways river cruise customers, as well as new-to-cruise clients since it is “not the bog-standard cruise offering”.

“We introduced a new ship on the Mekong – Emerald Harmony – which is attracting a younger guest, and we think Emerald Azzurra will attract even younger customers still,” he added.

Winterton also predicted many new guests will transfer from the company’s river product, looking for something new, explaining that the company had chartered a number of yachts in Croatia last year to “test the water”, and found they had sold well.

Winterton said: “We tested demand and it was strong. We did the same first on the Rhine, then built our own ship there; we chartered a vessel initially on the Mekong, and then built the Emerald Harmony for that river, and so this was a natural next step after trialling yachts on the Dalmation coast. But it was a bit crowded and we wanted to take it to the next level and into the Med and beyond.”

Emerald Azzurra Video.

UK sales director Joseph Grimley added: “We have 40-50% repeat rate in the river. They buy into the brand and always want to know where they can go next. This is one of the reasons that the Emerald DNA will flow from the river product to the yachts.

“We want to be quite consistent between the two brands, so the bar and lounge will be called ‘Horizon’, as it is on our river vessels, and the restaurant will be called ‘Reflections’.

Similarly, the yacht won’t be all-inclusive. Guests will enjoy breakfast, lunch and dinner, with wine, beer and soft drinks at mealtimes, and some excursions included – just as it is on the river cruise vessels. It will also be adult-only, as with Emerald Waterways, allowing children only 12 years old and above.

Agents will earn the same commission as they do selling Emerald Waterways river cruises, but Grimley pointed out that the price point on the yacht cruises was slightly higher, giving them greater earning potential.

Prices start at £2,965 per person for an eight-day French and Italian Riviera sailing, on an early-bird fare.

“This will be quite lucrative for agents, especially if they start to sell some of the longer itineraries and the higher category suites,” Grimley added, predicting about 50% of guests would come from the UK, with the rest deriving from Australia, America and Canada.

He said he plans to get as many agents out to see Emerald Azzurra during 2021 as possible.

Glen Moroney, owner and chairman of The Scenic Group said: “Emerald Waterways has been operating award-winning river cruises in Europe since 2014. The launch of Emerald Yacht Cruises and the stunning Emerald Azzurra are a logical extension of the Emerald Cruises portfolio, adding intimate yacht cruising of the Mediterranean to its Emerald Waterways river cruise offering.”

A ‘Confident’ Carnival Cruise Line plans more European deployment

Carnival Legends signature Funnel. Photo credit Dave Jones

Carnival Cruise Line’s chief operating officer has suggested more ships will be deployed in Europe after the line gained “confidence” in the US market.

The US-based line has 18 homeports around North America and has never consistently based ships in Europe.

There were no Carnival ships based in Europe last summer.

However, Carnival Legend and Carnival Radiance will both operate in the Mediterranean next summer while yet-to-launch 5,200-passenger Mardi Gras will visit the UK as it repositions to the US.

Carnival will offer nine departures out of Dover on 2,124-passenger vessel Carnival Legend in 2021.

Speaking on the maiden voyage of the line’s new ship Carnival Panorama in the Mexican Riviera, Gus Antorcha said: “With Europe, we focused and then pulled back a little bit and then focused. You will see Europe becoming more important.

Dover seafront photo credit Dave Jones

“We have grown in the US so that gives us more confidence that we can fill a ship at good yields and there is still demand. When we design the right deployment in Europe, it is very popular.”

Antorcha said it was vital that when Carnival tries a market “we should try and stay there for a number of years” as agents were able to build their knowledge and learn from customer feedback.

“It is easier to sell if you’re selling the same product,” he added. “It gives consistency. Some of our sister lines and competitors are moving ships all over the world and they are adding new itineraries every week. That is harder to sell if you are sell.

“If you are selling a consistent product you build the feedback on the product.”

Iain Baillie, the line’s vice president of international sales, called on agents to encourage the line to base ships in Europe by ensuring passengers were “profitable”.

“It is up to us,” he said. “It is how we educate our guests. We want to make sure our guests are profitable – we want them to choose the bars, the casino and the excursions. If we can get those metrics correct we can keep the ships coming.

“For us to have nine ex-Dover departures [in 2021] – we are going to jump all over that. It is going to be a race though because that [European] deployment is very popular with the US market.”

Christine Duffy, the line’s president, told Travel Weekly: “We feel with Carnival Legend – a Spirit-class ship – we can have some consistent European summer deployment.

“We will put the capacity where we feel we can generate the demand.”

Antorcha said the line’s net promoter scores given by passengers had risen by “25% to 30%” since he first took over as chief operating officer in November 2017. Antorcha briefly left Carnival earlier this year to become the chief executive of SeaWorld Entertainment before returning in October to his former role.

“Now we are north of 50ish, which is very high,” he said.

Carnival Cruise Line to sail in Med in 2020

Image result for carnival radiance

Carnival Cruise Line is returning to Europe in 2020 with revamped ship Carnival Radiance.

The vessel will sail in the Mediterranean from Barcelona from April 29, 2020, following a $200 million refit in dry dock in Cadiz.

Carnival Radiance will run a ten-day itinerary followed by nine-and 12-day departures visiting destinations throughout the region, including Italy, France, Croatia, Greece, Malta and Spain.

The ship will then embark on a 13-day transatlantic crossing from Barcelona on June 11 to 24, to be in place for an inaugural season in New York, including the first Cuba cruises from the city.

The ship will also offer four five- to seven-day voyages from Norfolk, Virginia, in October and November 2020, also including calls into Cuba.

Carnival Radiance will reposition to Port Canaveral in Florida to sail a winter schedule of six- to eight-day cruises to the Caribbean and Cuba from November 8, 2020.

Carnival Radiance and Carnival Sunrise will each undergo extensive refits in 2019 and 2020 respectively to add new food, drink and entertainment options, including aqua parks and an open-air recreation complex.

The new-look Carnival Sunrise will operate a series of long weekend cruises from New York to Bermuda as well as longer Caribbean voyages and calls into Cuba from May 21, 2020.

The line also has three new ships due for delivery – the 133,500-ton Carnival Panorama set to enter service in 2019 and two as-yet-unnamed 180,000-ton ships in 2020 and 2022.