Tag Archives: MSC Cruise

MSC Group’s Explora Journeys Launches Online Travel Advisor Center

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Explora Journeys, the new luxury lifestyle cruise brand of the MSC Group, has launched its new online travel advisor centre in order to “further cement its links with the travel advisor community.”

“Our new Travel Advisor Centre is another important step forward in our vision and purpose, based on the extensive research we completed to create an ocean experience like no other,” said the cruise line’s Chief Executive Officer Michael Ungerer. “We have created what I believe is a seamless, best-in-class digital experience for travel advisors to underscore our mantra of just how easy it is to do business with Explora Journeys. Given our belief in this brand to create a new category in luxury, lifestyle travel, we will continue to invest in its expansion to create what we refer to as an `Ocean State of Mind` for all our guests.” 

According to a press release, the Explora Travel Advisor Centre is designed with extensive travel advisor input and includes:

  • Booking Suite – allows advisors to search and book journeys of their clients’ choice, select suites, access fares, generate options and quotations.
  • Knowledge Suite – intuitive access to a variety of chapters to equip travel advisors with the knowledge to tell the Explora Journeys’ story. Additionally, advisors can learn “valuable tips” and generate a “go-to-market action plan” with specific clients identified.
  • Marketing Suite – access to digital and print assets designed exclusively for travel advisors and their clients. Assets include digital banners, brand booklets, image library, brand logos, videos, recommended social media assets, email and print templates.
  • Performance Suite – reporting dashboard where advisors can track all their bookings, commissions paid via the industry’s first rolling commission payment program, meet the Explora Journeys team and contact details.
  • Headlines – news and updates from Explora Journeys including new journeys, travel advisor benefits and, from 2022, information about onboard and destination experiences.

“We are proud to announce this next step in the brand’s journey and this is another example of Explora Journeys putting the travel advisor community first. A year in the making, we are proud to launch our platform and we will continue to engage travel advisors for input as we add valuable resources to make doing business with Explora Journeys joyful,” the Chief Sales Officer for Explora Journeys, Chris Austin, said.

The Travel Advisor Centre follows Explora Journeys’ By Appointment service launched in September that allows travel advisors to set up an appointment with an Explora Journeys Ambassador to discuss and make a booking on one or more of the eight inaugural journeys during Explora I’s first year, including the vessel’s maiden journey in May 2023.

MSC and Chantiers Mark Double Newbuild Milestones

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MSC Cruises and Chantiers de l’Atlantique today celebrated two significant new-build milestones for the construction of the line’s next generation of environmentally advanced vessels.

The new MSC World Europa was floated out, while the coin ceremony was held for the MSC Euribia. Of note, MSC also confirmed the World Europa will have a fuel cell on board.

The MSC World Europa and MSC Euribia will become the first LNG-powered vessels to join the MSC fleet next year representing an investment of €3 billion in Liquified Natural Gas (LNG) ships with the construction on MSC World Europa II due to commence in early 2023, according to a statement. 

Pierfrancesco Vago, Executive Chairman, MSC Cruises, said: “Today is another important milestone in our journey towards net zero emissions by 2050 for our marine operations. Following billions of euros of investment, we are announcing significant construction developments in not just one but two of our next-generation LNG-powered vessels bringing us ever closer to our vision of the emissions-free cruise industry.

“We have a lot more to do but I am pleased that despite all that we have faced from the pandemic over the last two years, we have still been able to achieve with our partners at Chantiers de L’Atlantique the launch of these new LNG vessels – the first ever made in France that will also introduce potential new fuel cell technologies to make them even more efficient. We now need to take even bigger steps and we will need the continued support of our suppliers, partners and Governments to achieve this. We all need to work together to achieve our green future.”

Laurent Castaing, General Manager, Chantiers de l’Atlantique, added: “It is indeed a very special moment we are living today. This is not only because these ships are respectively the 15th and the 16th we are building for MSC Cruises- which shows the outstanding quality of the relationship we established between our two companies since the ’90s. This is not only because they will rank among the largest and the finest of the world’s cruise market. But it is also and especially because they represent a giant step towards what the cruise ships of the future will look like. At their delivery, they will have the best carbon footprint of the market, in terms of emissions per passenger and per day”

MSC Cruises and Chantiers de l’Atlantique also confirmed today the installation of a fuel cell pilot plant onboard the MSC World Europa known as Blue Horizon. The technology will use LNG to convert fuel into electricity at one of the highest efficiencies of any power solution available today, producing electricity and heat on the ship, the company said. 

The fuel cell technology selected by Chantiers de l’Atlantique (CdA) and MSC Cruises is the SOFC (Solid Oxide Fuel Cell) developed by Bloom Energy.

The SOFC will reduce emissions of greenhouse gases (GHG) by about a further 30 per cent compared with a conventional LNG engine without producing emissions of nitrogen oxides, sulphur oxides or fine particles.

Anne Claire Juventin responsible for Quality Control from Chantiers de l’Atlantique, and Valentina Mancini, Brand Manager from MSC Cruises performed the traditional maritime ritual as godmothers representing the shipowner and the shipbuilder when they placed two coins under the keel as the historical sign of blessing and good fortune for the project, and the ship’s operational life at sea.

The float out of MSC World Europa, which will be the first LNG-powered vessel to join the MSC Cruises fleet took place at the shipyard in Saint-Nazaire where she will now be moved to a wet dock for work to continue on the ship until her delivery in November 2022.

MSC Virtuosa back to Southampton

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Virtuosa just passing Seaforth Docks, Liverpool photo credit Space junkie2~

The line has announced that Virtuosa, which in May became the first ship to restart UK cruises since the pandemic, will replace the older and smaller MSC Magnifica which had been scheduled to operate.

Virtuosa, one of MSC’s newest ships and capable of carrying around 4,000 more guests than Magnifica, will offer a range of 20 itineraries including two-night mini cruises calling in Saint Peter Port in Guernsey to 12 nights exploring the Baltics or 14 nights exploring the Western Mediterranean.

MSC said, “high demand” for its summer 2022 sailings had led to the decision to bring Virtuosa back to UK shores. Passengers already booked on Magnifica will be automatically rebooked to the nearest like-for-like Virtuosa sailing.

Agents with booked guests and direct customers will be contacted with all information pertaining to the change.

MSC’s the UK and Ireland managing director Antonio Paradiso said the line “couldn’t turn down the opportunity” to bring Virtuosa back to Southampton after the success of its 2021 summer season.

“The feedback from passengers has been that they loved MSC Virtuosa and are eager to get back on board and explore more of the world on this fabulous ship,” Paradiso said.

“Despite the challenges of 2021 we had a record-breaking year with passengers sailing from Southampton, and it was great to see so many new-to-cruise guests amongst them.

“We have listened to the feedback from consumers and travel agents and have delivered itineraries with more choice, new destinations and longer cruises to warmer climates – all departing from Southampton.”

MSC added that current booking trends also meant it would base a ship in Southampton year-round in 2022 with the vessel due to be announced later this year.

The ship will sail similar northern Europe itineraries in 2022-2023 to those currently being offered by Magnifica.

Paradiso added: “Five years ago we announced our intention to grow our business in the UK market and I am pleased to say that this announcement is further evidence of our commitment to this target.

“We have made a series of investments, from increasing the number of sailings from UK ports visiting new and exciting destinations, to supporting the building of the new Horizon Cruise Terminal in Southampton, that all help us achieve our goal to give UK guests the holidays they want, and travel agents the cruises they want to sell.”

The news comes as MSC confirms its full fleet of 19 ships will be sailing by summer 2022, with its requirement for all guests to be vaccinated remaining in place.

MSC said it would continue to implement “the appropriate measures” to ensure guests can “enjoy one of the safest holidays options out there”.