Royal Caribbean Group ‘will learn from MSC and Tui restarts’

MSC Grandiosa - Wikipedia

Royal Caribbean Group boss Richard Fain has pledged to learn from the “small sample” of cruise lines that have restarted operations in recent weeks.

Speaking to travel agents on a webcast on online trade hub RCL Cares, Fain, the group’s chairman and chief executive, highlighted lines such as Tui Cruises and MSC Cruises, which have both started sailing again.

Fain said that it had been “encouraging” to see their return, adding that Costa Cruises appeared to be “a few weeks” away from joining them.

Fain said: “We are not through this yet but there are more bright spots and bits of good news than there have been for quite a while.

“We are closer to the other side of this crisis every day. It is also encouraging to see cruising start-up in other parts of the world.

“In Germany, our joint venture company Tui Cruises has been operating cruises since late July. In Italy, MSC Cruises started operating there just last week and has attracted a lot of really very positive publicity.

“We understand that Costa Cruises is operating there in just a few weeks. While this is just a small sample, we always said that we’d start slowly and methodically and we’re going to learn from these early efforts.”

Fain also used the webcast to introduce Dr Calvin Johnson, the group’s recently appointed head of public health and chief medical officer.

Asked by Fain why he had decided to apply for the role, Johnson said: “I saw the opportunity to apply my skills in a really meaningful and substantive way during probably the most significant health crisis in our time.

“It is the nature of the work. It is the opportunity to serve 75,000 crew and to protect their health and to serve four to six million guests a year and to protect their health. I am all focusing on the protection of health.”

MSC Forced to Delay MSC Magnifica Program

MSC Magnifica on the Firth of Forth

MSC Cruises announced today it will postpone the restart of MSC Magnifica until September 26, 2020 despite just having completed a first successful cruise with the MSC Grandiosa.

MSC cited the recent introduction of additional testing measures for residents of Italy having traveled to Greece.

“We are seeing cancellations and a softening in demand since the ship’s itinerary includes as many as three ports in that country. This has led to the decision to delay the restart of the ship by four weeks,” the company said.

MSC added that it believes that reservations will start to pick up again in the coming weeks due to the appeal of the itinerary.

MSC Magnifica’s sales are open to residents of the Schengen area, at the same time in this early phase of restart the majority of guests are expected to be Italian nationals and residents.

As a result, MSC Magnifica cruise departures from August 29 to September 19 have been cancelled. The first cruise will depart from Bari, Italy with an unchanged itinerary on September 26.

The MSC Grandiosa is currently offering seven-night cruises with embarkation in the Italian ports of Genoa, Civitavecchia, Naples and Palermo and also calling at Valletta, Malta.

MSC’s Strict Screening Processes Are Already Working

MSC Grandiosa
MSC Grandiosa

MSC Cruises’ host of new health and safety protocols are already working, as the cruise line has denied boarding to a group of guests following COVID-19 testing, according to a statement.

The Grandiosa was back in Genoa for her turnaround call on Sunday, and while MSC disinfected the ship, guests in the terminal underwent testing.

MSC said that during embarkation, a young man tested positive for both an antigen test and a second molecular level test.

As a result, MSC denied boarding to both the young man and his family; 15 people in total who had traveled to Genoa for the cruise by van.

In addition, last Saturday while the ship was on her way back to Genoa from Valletta, all guests who went ashore in Malta took the mandatory testing required by the Italian authorities prior to re-entering Italy. All tested negative.

“Other than that, life on board during the first and the early phases of the next cruise ran smoothly, with guests enjoying every bit of the specialty restaurants, cafés and shops that our flagship has to offer. Similarly, many of the shore excursions on offer – we call them protected ashore visits, were sold out,” MSC said, in a statement.