New look QM2 sails into Southampton after £90m ‘remastering’

Cunard flagship Queen Mary 2 sailed into Southampton early this morning following a 25-day refit costing around £90 million.

The so-called ‘remastering’ of the 12-year old ship sees 50 new cabins added, including 15 for single travellers.

Ten additional kennels have been added for passengers taking their pets on transatlantic sailings, complete with a lamp post from Liverpool and a fire hydrant from New York to make dogs “feel at home”.

The work at a shipyard in Hamburg has seen a redesign and refurbishment of the Queens Grill and Princess Grill suites and restaurants, as well as Britannia cabins, with the remainder of the accommodation to be fully completed by the end of the year, according to Cunard.

A new speciality restaurant, The Verandah, has been introduced while the Kings Court buffet area has been completely restructured.

The redesign of key public spaces and restaurants includes transformation of the former Winter Garden into the Carinthia Lounge.

Queen Mary arrives in Southampton after Major Refit.

The ship’s exterior has been repainted, using more than 15,000 litres of paint applied to the hull alone, and “significant technical enhancements and structural changes” have been carried out.

More than one million man hours went in to the refurbishment over the 25 days with 55,200 square metres of new carpets laid – the equivalent of 10 football pitches.

A total of 4,000 new framed pictures have been brought on board as part of the refurbishment.

Cunard senior vice president, Simon Palethorpe, said ahead of the ship departing for New York later today: “Cunard’s passion for delivering a service and experience that both meets and exceeds guest’s expectations is transforming the way we travel by sea.

“Remastering Queen Mary 2 honours the heritage and iconic status of our magnificent ship to take our passengers forward into a new era of ocean travel.”

Cruise chief targets ‘pirate’ shore excursion operators

Photo courtesy of Dave Jones

by Hollie-Rae Merrick

Cruise lines need to educate agents about the value of selling shore excursions to stop “pirate third-party operators stealing guests”, the boss of the world’s largest cruise company has claimed.

Carnival Corporation chief executive Arnold Donald told the Clia conference in Southampton that there was scope to improve the promotion and sales of both onboard and destination-based experiences.

“There has only been one year since 2006 that onboard revenues didn’t go up,” he said. “Despite any changes in the industry, onboard revenues have continued to grow.

“Those changes include shore excursions where you have a lot of, what we call pirates, but they call themselves independent operators, stealing our guests on shore excursions that they ought to be booking with us.

“It’s a missed opportunity for us.”

Donald said that working with agents would help customers differentiate between shore tours provided through cruise lines and others.

“Some of those tours aren’t the same,” he added. “They may go to the same places but they aren’t the same.

“They may not have the same insurance, they may not have the same quality guides and consumers buying online doesn’t know all that. We have to do a better job at that.

“There are so many opportunities on this.”

Donald went on to praise the performance of the UK market which he described as “robust” and performing well.

He claimed the UK was on a “positive trajectory from a Carnival standpoint”, but admitted that the industry needed to “manage smarter and not panic on price”.

He said it was important to “hang in there a little bit longer on price” to help drive up the average cruise fare.

World’s largest cruise ship arrives in Southampton

World's largest cruise ship arrives in Southampton

Royal Caribbean International’s $1 billion new mega ship, Harmony of the Seas, arrives in Southampton today ahead of being showcased to agents attending the 10th annual Clia Conference.

Heralded as the world’s largest cruise ship, the third Oasis-class vessel will be shown off to agents at the event on Friday.

New features include the Ultimate Abyss, claimed to be the tallest slide on a ship with a 10-storey drop, and The Perfect Storm – three waterslides

The ship combines the seven neighbourhood concept that the line’s Oasis class ships are known for, with the top technological features from its Quantum class ships, such as the robot-powered Bionic Bar.

Entertainment ranges from hit musical Grease through to aquatic performances at the AquaTheatre and ice shows.

The 5,497-passenger ship’s 20 dining include Jamie’s Italian by celebrity chef Jamie Oliver and a Wonderland restaurant.

The ship is running two short preview sailings from Southampton before relocating to the Mediterranean for summer sailings from Barcelona and Civitavecchia, the port of Rome, and seven-night winter itineraries in the Caribbean from Port Everglades in Florida.

Construction on the fourth ship in the series started at the St Nazaire ship yard in France last autumn with the as-yet unnamed vessel due to enter service in spring 2018.