Princess offers shore excursion guarantee

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Princess Cruises has adopted a best-price guarantee for its shore excursions.

The cruise line will refund 110% of the price of a shore excursion if a passenger finds an equivalent excursion at a lower price.

Refunds come in the form of an onboard spending credit. The guarantee only applies to excursions booked before sailing, and only to competing excursions that are advertised with prices attached.

To get the refund, passengers submit proof at least seven days prior to the sailing date to shoreexcursions@princesscruises.com for review by the shore excursion customer service team. Within two business days, guests will be notified if their request meets the guarantee criteria.

The program excludes excursions in Asia, Southeast Asia and Japan as well as private vehicle and driver excursions in ports worldwide.

In offering the guarantee, Princess joins Carnival Cruise Line, which has had such a program since 2014.

Many travel agents book shore excursions with independent providers who pay commission on the sale. Most cruise lines don’t pay commissions on excursions, with a few exceptions for groups.

Carnival sending a second ship to Tampa

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Carnival Miracle joins Splendor at Tampa

Carnival Cruise Line said it will deploy a second ship year-round from Tampa, designating the Carnival Miracle for seven-night Caribbean cruises from the port, starting in 2018.

Also, Carnival said it will put a bigger and newer ship, the Carnival Splendor, in Long Beach to do seven-night Mexican Riviera cruises.

The 2,124-passenger Miracle will join the Carnival Paradise in Tampa and will do extended stays in Cozumel, along with a broader array of excursions there.

The 3,006-passenger Splendor will replace the Carnival Miracle, joining the Carnival Inspiration and Carnival Imagination in Long Beach, where Carnival is in the process of expanding its terminal.

The Splendor will sail a 13-day Panama Canal cruise departing Miami on Jan. 14, 2018, and become the first Carnival ship to use the new locks opened this year.

Carnival said the Splendor will also sail two 14-night round trip Hawaii cruises in 2018 from Long Beach.

Carnival Corporation strikes deal to tighten security

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Carnival Corporation is to strengthen its security procedures through an agreement with international criminal police organisation Interpol.

The deal, claimed as a first for the maritime industry, will see advanced security screening across the group’s 10 brands and fleet of 101 ships that carry almost 11 million passengers a year to more than 700 ports around the world.

Carnival Corporation is to integrate its global passenger check-in process with Interpol’s I-Checkit system, a secure method for screening travel document information against its Stolen and Lost Travel Documents (SLTD) database, containing more than 69 million records from 175 countries.

The agreement follows a three-month trial of I-Checkit on four Princess Cruises ships which included 34,000 travel documents that were successfully checked against the SLTD database to demonstrate the system’s ability to enhance security for the global cruise industry.

I-Checkit will be deployed across Carnival Cruise Line, Fathom, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard Line and P&O Cruises in the UK and Australia.

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Staff will be able to automatically query the SLTD database before and during the boarding process to see if any travel documents have been reported lost or stolen.

Interpol head of the I-Checkit system Micheal O’Connell said: “With its real-time secure global alert system, criminal intelligence potential and compliance framework, I-Checkit provides an invaluable preventative and investigative capability for global policing.

“I-Checkit’s initiative with Carnival Corporation offers an additional layer of safety in the travel sector by creating an international standard for security screening.”

Carnival Corporation chief maritime officer Bill Burke – a retired vice admiral of the US Navy – said: “One of our top priorities at Carnival Corporation is the safety and security of our guests, our crew and our ships.

“As the world’s largest cruise company carrying hundreds of thousands of daily passengers, having a highly effective and efficient security screening process is a crucial part of how we serve our guests every day.

Partnering with Interpol enables us to seamlessly enhance security across our global fleet while also maintaining our commitment to providing our guests with a great vacation experience.

“This is another important step for our company and industry as we continue taking proactive measures to enhance the safety and security of our passengers and crew members.”