Carnival Glory Update; Ship to Be Repaired, Next Cruise on Schedule

Carnival Glory Damage

The Carnival Glory will be repaired during her turnaround day in New Orleans on Dec. 22, according to a statement from Carnival Cruise Line following the Friday collision between two of its ships.

“The ship is on its way to New Orleans and will dock tomorrow morning to operate your cruise. With the exception of a section in the aft Platinum Dining Room, all features are operating and all activities will be offered, including the Christmas dinner menu we know our guests love,” the company said. “Our team is working hard to complete weather-proofing and cosmetic work to the damaged area in the aft restaurant and this will require that we depart at midnight on Sunday.”

Carnival is advising guests to arrive at the port two hours later than originally scheduled. “Given the impact to the aft restaurant, we will have to make some adjustments to our dining plan for next week’s cruise,” the company said. “Some guests who requested assigned dining will have to move to “Your Time Dining.” (Guests on ‘Your Time’ open seating may dine any time in the Main Dining Room between 5:30 PM and 9:00 PM. Guests are seated on a first-come, first-served basis depending on party size.) Our team on board will do everything possible to accommodate affected guests to minimize any impact. Guests being moved will be contacted directly via separate email prior to boarding.”

A ‘Confident’ Carnival Cruise Line plans more European deployment

Carnival Legends signature Funnel. Photo credit Dave Jones

Carnival Cruise Line’s chief operating officer has suggested more ships will be deployed in Europe after the line gained “confidence” in the US market.

The US-based line has 18 homeports around North America and has never consistently based ships in Europe.

There were no Carnival ships based in Europe last summer.

However, Carnival Legend and Carnival Radiance will both operate in the Mediterranean next summer while yet-to-launch 5,200-passenger Mardi Gras will visit the UK as it repositions to the US.

Carnival will offer nine departures out of Dover on 2,124-passenger vessel Carnival Legend in 2021.

Speaking on the maiden voyage of the line’s new ship Carnival Panorama in the Mexican Riviera, Gus Antorcha said: “With Europe, we focused and then pulled back a little bit and then focused. You will see Europe becoming more important.

Dover seafront photo credit Dave Jones

“We have grown in the US so that gives us more confidence that we can fill a ship at good yields and there is still demand. When we design the right deployment in Europe, it is very popular.”

Antorcha said it was vital that when Carnival tries a market “we should try and stay there for a number of years” as agents were able to build their knowledge and learn from customer feedback.

“It is easier to sell if you’re selling the same product,” he added. “It gives consistency. Some of our sister lines and competitors are moving ships all over the world and they are adding new itineraries every week. That is harder to sell if you are sell.

“If you are selling a consistent product you build the feedback on the product.”

Iain Baillie, the line’s vice president of international sales, called on agents to encourage the line to base ships in Europe by ensuring passengers were “profitable”.

“It is up to us,” he said. “It is how we educate our guests. We want to make sure our guests are profitable – we want them to choose the bars, the casino and the excursions. If we can get those metrics correct we can keep the ships coming.

“For us to have nine ex-Dover departures [in 2021] – we are going to jump all over that. It is going to be a race though because that [European] deployment is very popular with the US market.”

Christine Duffy, the line’s president, told Travel Weekly: “We feel with Carnival Legend – a Spirit-class ship – we can have some consistent European summer deployment.

“We will put the capacity where we feel we can generate the demand.”

Antorcha said the line’s net promoter scores given by passengers had risen by “25% to 30%” since he first took over as chief operating officer in November 2017. Antorcha briefly left Carnival earlier this year to become the chief executive of SeaWorld Entertainment before returning in October to his former role.

“Now we are north of 50ish, which is very high,” he said.

Carnival Legend to Offer Europe and More in 2020

Carnival Legend in the port of Dover.

Carnival Legend will sail a European season in 2020 with nine- to 16-day voyages calling at 34 ports in 16 countries, Carnival Cruise Line announced.

“We’ve put together an unmatched program of European cruises, featuring off-the-beaten-path destinations as well as some of the most popular seaside port cities.  There’s no better way to Choose Fun in Europe,” said Christine Duffy, president of Carnival Cruise Line.

Itinerary Highlights:

A 16-day Northern trans-Atlantic crossing from New York to London (Dover) June 3-19, featuring day-long visits to these spectacular destinations: Qaqortoq, Greenland; Reykjavik, Iceland; Lerwick, Shetland Islands; Belfast, Northern Ireland; and Cork (Cobh), Ireland.

A nine-day Norwegian Fjords cruise round-trip from London June 19-28, visiting six scenic Norwegian ports:  Bergen, Olden, Molde, Trondheim, Alesund, and Stavanger, with ample opportunities to view the Norwegian fjords.

A nine-day Western Europe cruise June 28 – July 7 from London to Barcelona, visiting Le Havre (Paris), France; La Coruña, Spain; Leixoes and Lisbon, Portugal; Gibraltar; and Malaga, Spain.

Nine- to 12-day Mediterranean cruises between Venice and Barcelona with stops including Marseilles, France; Livorno (Florence/Pisa), Rome (Civitavecchia) and Naples, Italy; Kotor, Montenegro; Corfu, Greece; Valletta, Malta; and Dubrovnik and Rijeka, Croatia.

A 16-day trans-Atlantic crossing from Barcelona to Tampa Oct. 30 – Nov. 15, highlighted by visits to Malaga, Spain; Funchal (Madeira), Portugal; Santa Cruz de Tenerife, Canary Islands; Antigua; San Juan; and Amber Cove (Dominican Republic).

Carnival Legend Voyages from Tampa, New York

Before her summer in Europe, the Carnival Legend will operate a 13-day Carnival Journeys Panama Canal voyage from Tampa to New York May 3-16, 2020, with calls in Cozumel, Mexico and Limon, Costa Rica prior to a partial Panama Canal transit followed by visits to Cartagena, Colombia; Aruba; and Grand Turk.

Once in New York, Carnival Legend will operate two nine-day Caribbean sailings departing May 16 and 25, 2020 and featuring San Juan, St. Maarten, St. Thomas and Grand Turk.

Carnival Legend will also offer a schedule of six- and seven-day Caribbean sailings featuring calls at a variety of tropical islands, including Grand Cayman, Belize, Cozumel, Costa Maya, and Mahogany Bay (Isla Roatan), as well as eight-day partial Panama Canal voyages, round-trip from Tampa in winter 2020-21.