Tag Archives: cruise cancelled

Carnival Vista cruises cancelled to fix thruster

Posted on by
Reply

Carnival Cruise Line has cancelled three July departures of the 3,934-passenger Carnival Vista to fix a propulsion problem. The Vista is a relatively new ship that entered service in May 2016.

The problem left the ship only able to operate at reduced speeds. Carnival said the Vista has been operating on revised itineraries the last two cruises because one of its two azipod thrusters is not operating normally.

The cruises cancelled are the Vista’s July 6, 13 and 20 departures from Galveston, Texas. Guests will get a full refund of cruise fares and any pre-purchased excursions.

Carnival is offering a credit of 100% of the fare paid towards the cost of a future Carnival cruise. It has also offered up to $200 per person for independent air expenses or change fees.

“We sincerely apologize for the unanticipated disruption to your vacation plans. We are deeply disappointed that we will not be able to deliver the cruise we had planned for you,” a Carnival guest letter said.

Carnival said the seven-day cruise scheduled to depart on June 22 from Galveston will now be an eight-day cruise departing June 23.  The cruise scheduled for June 29 will now depart on July 1 and will be a similar eight-day cruise. After that, the ship will be out of service for 17 days while all azipod thruster bearings are replaced.

In a conference call with analysts about 2019 second-quarter earnings, Carnival Corp. CFO David Bernstein said fixing the problem will take longer than it might otherwise have because damage to the drydock at the Grand Bahama Shipyard made it unavailable.

The drydock was damaged when a crane collapsed while making repairs to the Oasis of the Seas in April.

In its second-quarter earnings statement, Carnival said 2019 earnings would be reduced by $62 million to $74 million by “voyage disruptions related to Carnival Vista.”

Next MSC Opera cruise cancelled

Posted on by
Reply
MSC Opera

MSC Cruises has decided to cancel the next cruise of the MSC Opera, which collided with a docked river cruise ship and the pier in Venice.

Although the damage to the ship’s hull has been repaired, MSC is still awaiting the completion of the investigation conducted by the authorities, MSC said. The collision occurred after the MSC Opera sounded its horn at length before ramming the river ship. A later statement attributed the ship’s inability to stop to “technical problems.”

The cancelled cruise was scheduled to depart Bari, Italy, on June 8. MSC said that 2,451 guests from 53 countries will be affected.

Guests will be offered a full refund of their cruise fare and incurred travel expenses as well as any pre-booked services, plus a 50% discount on a future 7- to 21-day cruise before the end of 2020.

P&O Cruises cancels 50-night sailing for ‘technical maintenance’

Posted on by
Reply

Image result for p&o oriana

P&O Oriana

A 50-night cruise has been cancelled by P&O Cruises due to “technical maintenance” required for the ship Oriana.

The 1,880-passenger vessel was due to depart Southampton on January 6 for the voyage to the Caribbean, Mexico and US, returning on February 25.

But the line today issued an apology for cancelling the Caribbean and America Discovery itinerary due to Oriana requiring three weeks of maintenance.

Agents will still receive commission and have been advised to try and re-book their customers on one of four similar cruises early next year.

“We apologise to guests due to travel on Oriana’s X801 but our technical team has advised us that it’s necessary for Oriana to undergo a 3 week technical maintenance from Jan 6, 2018,” the company tweeted. “As a result we will be cancelling this cruise.

“We have contacted all those affected guests today and we are extremely sorry for the late notice and disruption.”

 

P&O Cruises

✔

@pandocruises

We apologise to guests due to travel on Oriana’s X801 but our technical team has advised us that it’s necessary for Oriana to undergo a 3 week technical maintenance from Jan 6 2018. As a result we will be cancelling this cruise. (1/2)

10:30 AM – Nov 21, 2017

 3 3 Replies   5 5 Retweets   9 9 likes

Alex White, VP sales, Carnival UK, said: “We understand how disappointing this is for our guests but our ships sail 365 days a year and they do occasionally require unplanned maintenance, the only available slot for us to undertake this work is in January.

“Via agents, we have written to guests and advised that there are four other similar cruises that sail to the Caribbean from Southampton early next year, including all of the information and itineraries for these departures.

“As a result of this cancellation we are giving guests a 5% Future Cruise Credit of the fare paid on the original Oriana cruise, which is available to use on one of the cruises mentioned or any other P&O Cruises holiday booked before December 31 2019. We will also honour the 500 Peninsular Club loyalty points they would have earned from the original Oriana cruise.

“We have asked them to contact their travel agent by Friday December 8 2017 if they wish to transfer to another cruise. If, by this date they have not done so then the booking for the Oriana cruise will be cancelled and all monies paid will be refunded.

“If they do not wish to book an alternative cruise at the moment, the 5% Future Cruise Credit will be applied to their P&O Cruises unique reference number (URN) until they the new cruise booking is made.”

“P&O Cruises will be paying agent commission on X801 cancelled sailings. If agents are able to transfer guests on to an alternative sailing they will also receive their standard commission on the new booking plus the commission on the X801 booking.”