Tag Archives: Future Cruise Credit

Norwegian Shifts Viva to PortMiami, Cancels Puerto Rico Season

Posted on by
Reply

Norwegian Shifts Viva to PortMiami, Cancels Puerto Rico Season

Norwegian Cruise Line will redeploy the Norwegian Viva to PortMiami for the 2027-28 winter season, cancelling the Prima-class ship’s previously planned Southern Caribbean cruises from Puerto Rico.

In a notice sent to guests, Norwegian advised that all itineraries the Norwegian Viva was set to operate from San Juan between late 2027 and early 2028 have been cancelled. The 2023-built vessel will instead offer getaway cruises to the Bahamas, joining the remainder of the company’s PortMiami-based fleet.

“We are committed to providing exceptional vacation experiences, both aboard our ships and by taking our guests to some of the most coveted destinations in the world,” Norwegian stated.

“Although we try to maintain original itineraries as much as possible, modifications are occasionally made to optimize voyages due to changes in port availability,” the company continued.

Guests affected by the cancellation will receive a full refund within 30 business days, in addition to a ten percent Future Cruise Credit (FCC). Norwegian said the FCC is being offered as a token of appreciation for guests’ patience and can be used for sailings departing through 2027.

For those wishing to explore other options from San Juan, the company said it will offer similar alternatives onboard the Norwegian Prima, which will continue to operate round-trip itineraries through the Southern Caribbean.

“These itineraries include many of the same highly requested destinations, as well as the same convenient and accessible departure point you originally chose,” Norwegian said.

The company also noted that the Prima and the Viva are sister ships and offer the “same high-quality amenities and experiences.”

From PortMiami, the Norwegian Viva will sail getaway cruises to Great Stirrup Cay, Norwegian’s private island in the Bahamas, which is currently undergoing a major enhancement project that includes the construction of a ship pier.

“At NCL’s premier destination, our guests will get to enjoy ‘The Great Life’ in a completely new way,” the company explained.

“These recent improvements include the Great Life Lagoon, a large pool area with two aquatic bars, as well as the Vibe Shore Club, an adults-only area,” Norwegian stated.

The company also highlighted its new Great Tides waterpark, which is scheduled to open on the private island this September. Norwegian said the attraction will feature 19 water slides, in addition to a dynamic river, water features and more.

“Everything was designed to make your shore stay just as memorable as your experience onboard,” the company added.

The Norwegian Viva had originally been scheduled to sail from San Juan every Sunday between November and April, joining the Norwegian Prima for seven-night cruises to destinations such as Aruba and Curaçao.

In addition to the Norwegian Viva, the Norwegian Aura, the Norwegian Luna, the Norwegian Jewel, the Norwegian Gem and the Norwegian Joy are scheduled to sail from PortMiami in 2027-28.

As the newest and largest ships in Norwegian’s fleet, the Aura and the Luna will offer weeklong voyages to the Western and Eastern Caribbean. The Jewel and the Gem will operate a series of theme charter cruises, in addition to longer ten- and 11-night itineraries to the Southern Caribbean and Central America.

Completing the company’s lineup in South Florida, the Joy will offer three- and four-night cruises to the Bahamas.

Royal Caribbean Cancels Anthem’s Upcoming Cruise

Posted on by
Reply

Royal Caribbean Cancels Anthem’s Upcoming Cruise

Royal Caribbean International cancelled the upcoming cruise of the Anthem of the Seas, which was scheduled to depart from Sydney on January 27, 2026.

As part of its winter season sailing from Australia, the 2015-built vessel was set to offer a ten-night itinerary to New Zealand.

According to a statement sent to booked guests, the cruise is no longer going ahead due to a technical issue.

The ship is now expected to arrive in Eden later this week, where it will dock for repairs.

“The Anthem of the Seas experienced a technical issue on its last sailing, and we’re returning to begin required maintenance,” Royal Caribbean explained.

The company added that it won’t be able to complete these needed repairs before the January 27, 2026, cruise.

“We know how much time and effort go into planning your cruise, and we’re truly sorry for this disappointing news,” Royal Caribbean continued.

The company stated that affected guests will be fully reimbursed, receiving a 100% refund of the cruise fare, as well as taxes, fees, pre-paid packages, gratuities, amenities, and shore excursions booked through Royal Caribbean.

“Additionally, to make up for this, you’ll also receive a 25 per cent Future Cruise Credit (FCC) to be used towards a future sailing departing within one year,” Royal Caribbean added.

The company also said it will reimburse non-refundable, pre-purchased travel fees incurred, such as flight, hotel, train ticket, or rental car expenses.

Guests will be able to claim refunds for up to $200 per person for domestic flight changes or up to $400 per person for international flight changes.

Royal Caribbean is also reimbursing up to $250 per stateroom for up to two nights of hotel accommodation and up to $100 per person, per day for incidentals.

Anthem’s cancelled cruise was set to visit five ports of call in New Zealand, including Picton, Wellington, Christchurch and Dunedin.

The 4,202-passenger ship was also set to offer scenic cruising at Fjordland National Park before returning to Sydney.

Norwegian Breakaway and Norwegian Prima to Swap Homeports

Posted on by
Reply

Norwegian Breakaway and Norwegian Prima to Swap Homeports

Norwegian Breakaway

The Norwegian Breakaway and the Norwegian Prima will swap homeports for the 2026-27 winter season, Norwegian Cruise Line said in a statement.

After announcing the cancellation of over 40 sailings onboard the ships, the company said that the Breakaway will now offer itineraries from New Orleans, while the Prima will sail from Puerto Rico.

“Due to a fleet redeployment, the Norwegian Breakaway’s sailings from November 8, 2026, through and including March 29, 2027, have been cancelled, and the ship will be repositioned to New Orleans,” Norwegian explained.

“In her place, the Norwegian Prima will sail from San Juan, Puerto Rico, offering the Norwegian Breakaway’s original Southern Caribbean cruises during the same time frame,” the company continued in a letter sent to booked guests.

Bookings for the new itineraries on both ships will be available for booking starting August 8, 2025.

“As passionate cruisers ourselves, we know this wasn’t part of your plan, and we truly apologise for any disruption or disappointment this may cause,” Norwegian added.

The company stated that it’s working to implement the change “as smoothly as possible,” noting that full monetary refunds will be automatically issued to the original form of payment used by guests at the time of booking.

“We recognise that this wasn’t part of your original travel arrangements, and as a token of our appreciation for your patience, we’re pleased to offer a ten per cent discount in the form of a Future Cruise Credit (FCC),” Norwegian added.

According to the company, the credit can be used towards any published sailings through December 31, 2027.

Earlier this month, Norwegian announced the cancellation of over 40 sailings set to take place onboard the Norwegian Breakaway and the Norwegian Prima between November 2026 and March 2027.

The Norwegian Prima was initially set to debut in New Orleans during the 2026-27 season, while the Norwegian Breakaway was poised to debut in Puerto Rico.