Crew Members Talk Living Conditions on Cruise Ships

The cabin options for cruise ship guests are usually if not endless, then at least plentiful. For a pricey fee, guests can upgrade all the way to penthouses and ship-within-a-ship concepts onboard most major cruise lines.

But what about crew accommodations?

Cruise Industry News spoke with several crew members working on different ships to find out. They agreed to provide comments on the grounds of anonymity.

Cabin Types

A crew member who worked for all the major cruise lines – Norwegian Cruise Line, Princess Cruises, Carnival Cruise Line and Royal Caribbean International – said that the higher the position of the crew member, the higher will their deck usually be.

“Management onboard and most ‘second’ management get their own cabins. On Norwegian and Princess, you have the best management cabins that are like guest staterooms, with many perks. Royal Caribbean and Carnival management cabins are not as luxurious as most and vary between the size of the ship and position,” they said.

“Crew and staff cabins are anywhere between two and four team members. Four members are usually with housekeeping/bar/restaurant as these are the biggest departments. During the comeback to sailing, all cabins are limited to two crew members. Cabins with more than one crew member have bunk beds with curtains and are not made for privacy. You need to time your morning showers and so on properly – otherwise, you will be late for your shifts,” they added.

The crew member explained that crew cabins are made only for resting, not living. And closet space can barely hold the cruise uniform and some personal belongings.

A crew member on a Disney Cruise Line ship told Cruise Industry News that they had a cabin to themselves.

“All officers have their own cabins while the rest of the crew used to share a cabin (two per room). It seems like as of now, all crew members will have a single cabin. Cabins are, I would say, ok … There are three cabinets, bed, sofa, working desk and chair, tv, porthole, bathroom including shower cabin,” they said.

A crew member with Viking Ocean Cruises said that crew members on their ship shared cabins with a fellow department staffer.

“The cabins are really tiny, and you will have to think wisely before purchasing anything. They are all inside cabins,” they said.

Two crew members from AIDA ships said that until passenger sailings resume, they got to stay in a passenger room with a balcony on their own. However, normally, a cabin is shared between two crew members.

An employee with Silversea said that “in general,” they liked their cabin. It was “nice” and a “perfect” size for one. The bed was comfortable, the pillows were of good quality, the linen was great, they said. The TV was 39 inches, with “lots of movies on demand.”

They also said they were given $25-worth of free laundry, and their cabin was cleaned twice a week.

“That we can’t complain about. And we have a minibar. And good entertainment on TV. I’m happy with my accommodation; I had it much worse on other ships,” they said.

“Some positions – such as waiters, bartenders, housekeeping, cooks etc – always share a cabin between two people. But it’s enough space for two,” they added.

Improvements?

A crew member with one major cruise brand said that usually, crew cabins get virtually zero improvements.

“There are very often some minor improvements – like new carpet, new shower cabin … but in general, no improvement,” they said.

The crew member with Silversea said that crew cabins had gotten better over time.

“Cabins got better and a little bigger. The bed is now higher – that was a smart thing to do, so we have a lot of space for our luggage and storage,” they said. “The new air conditioner system is modern and can be adjusted by a little screen on the wall.”

The crew member who worked for multiple cruise lines said that, despite numerous drydocks and wet docks, crew cabins rarely undergo major changes.

“I’ve been working on ships for many years on many brands. Cabins have not changed at all, bar refurbishment. During wet and drydocks all cruise lines maintain the same cabin structures,” they said.

They warned that cruise ship crew members’ life often looks glamourous on the outside, but a lot remains hidden behind the façade.  

“You will become very close to your peers as they are constantly in your face from the second you wake up …

Many Governments Failing Cruise Crew Repatriation

Crew Transfer Between Vessels

“The challenges in repatriating seafarers on cruise vessels around the world have highlighted the shortcomings of many governments in this worldwide crisis,” Lena Dyring, director of cruise operations for the Norwegian Seafarers Union, told Cruise Industry News. “These shortcomings have caused a toxic, compounding domino effect for seafarers who were and still are stuck on cruise ships around the world and caused a lot of human suffering.”

Dyring said that first of all she wanted to highlight how the Bahamas has acted.

“They have not allowed repatriation from their territory, thus failing their obligations under the Maritime Labor Convention (MLC). They boast that they have ‘allowed’ the ships to anchor in their waters and have crew members transferring between vessels so they can sail them home. They also boast that storing and provisions have been done in the Bahamas. But to my knowledge, most of these vessels still sail to Miami or Port Everglades for storing and provisions.”

According to Dyring, had the Bahamas allowed charter flights out of their territory from day one, there would not have been so many seafarers stuck at sea and a lot of human suffering and uncertainty could have been avoided. To her knowledge, she said, the Bahamas has even denied medical evacuations from vessels registered there.

There are many governments that have failed both their own citizens and their obligations under the MLC, according to Dyring. She said there is a pattern of “overreactions” caused by what she called fear and not facts.

“I also have to highlight the situation in the Philippines where thousands of seafarers have been stuck either on a ship in Manila Bay or in some kind of quarantine situation in Manila for weeks and sometimes months for no apparent reason.

“The Philippine union AMOSUP has done a great job in the middle of all of this, but it is difficult when you have to work against all of these other forces.”

Some governments have stepped up and taken responsibility. Dyring mentioned that Barbados, for instance, has taken a vastly different approach to the challenges and have invited the cruise lines to operate charter flights out of their country.

Some countries in Europe have also taken their obligations seriously. Dyring said that the UK has stepped up, as well as Germany, Spain and Norway.

Read the full article in the Cruise Industry News Quarterly Magazine Summer 2020 edition, due out at the end of June.