Heathrow shut after Boeing Dreamliner 787 fire

Heathrow shut after Boeing Dreamliner 787 fire

Heathrow airport
No passengers were on board at the time of the fire

Runways at London’s Heathrow airport have closed after a fire on a parked Ethiopian Airlines Boeing 787 Dreamliner jet.

Arrivals and departures were suspended after the incident at 16:30 BST, a spokesman for the airport said. No passengers were aboard at the time.

Fifty Dreamliners worldwide were grounded in January because of battery malfunctions.

Boeing later modified the jets with new batteries and flights resumed in April.

An Ethiopian Airlines Dreamliner named the Queen of Sheba – the same plane involved in the Heathrow incident – flew from Addis Ababa to Nairobi on the first commercial flight since the grounding.

Pictures of the Heathrow fire on Twitter show an aircraft close to a building and surrounded by fire vehicles. London Fire Brigade said its crews were standing by to assist Heathrow staff.

Fire-retardant foam appeared to have been sprayed at the airliner, but no damage to the aircraft was immediately apparent.

Production difficulties

A Heathrow spokesman said: “We can confirm there has been an on-board internal fire involving an Ethiopian Airlines aircraft and the airport’s emergency services are in attendance.

“The aircraft was parked on a remote parking stand. There were no passengers on board and there are no reported injuries at this time

“Arrivals and departures are temporarily suspended while airport fire crews attend to this incident. This is a standard procedure if fire crews are occupied with an incident.”

The airport is advising passengers to check the status of their flights with the airlines.

The Metropolitan Police said: “Police at Heathrow were alerted to a fire on a plane. Emergency services are in attendance.

“At this time it is believed no one was on board and there are no reports of any injuries. The fire is being treated as unexplained.”

The Dreamliner’s battery problems followed production difficulties for the aircraft, marketed as a quiet, fuel-efficient aircraft carrying between 201 and 290 passengers on medium-range routes.

It was due to enter passenger service in 2008 but it was not until October 2011 that the first commercial flight was operated by Japan’s All Nippon Airways.

British Airways is due to take delivery of the first two of its 24 Dreamliners, and Virgin Atlantic is to get the first of its 16 Dreamliners in September 2014.

A Boeing spokesman said: “We’re aware of the event. We have Boeing personnel on the ground at Heathrow and are working to fully understand and address this.”

Passengers refunded as Grandeur of the Seas repairs continue

Passengers refunded as Grandeur of the Seas repairs continue

Passengers refunded as Grandeur of the Seas repairs continueRoyal Caribbean has been forced to re-accommodate a number of guests due to embark on tomorrow’s Grandeur of the Seas sailing as work on the ship continues following a fire.

A blaze, which engulfed part of the ship on May 27 and took about two hours to extinguish,caused several sailings to be cancelled.

The ship is setting sail from Baltimore to Bermunda tomorrow but the occupants of the 78 staterooms affected by the fire have be given a full refund with finishing touches still being carried out.

A spokeswoman for Royal Caribbean said: “In the past weeks, Grandeur of the Seas staff and crew and many others have worked tirelessly to restore the onboard spaces that were affected by a fire in May.

“Every member of Grandeur of the Seas’ staff and crew demonstrated a heroic response that night and has since been dedicated to bringing the ship back into service.

“While Grandeur of the Seas is ready to welcome guests again, there are still a few finishing touches that remain to be done. We unfortunately had to re-accommodate some guests on the July 12 cruise to later sailings so that additional needed workers may stay onboard in order to complete these remaining tasks as quickly as possible.

“We sincerely appreciate our guests understanding as we ensure that Grandeur of the Seas continues to deliver an unmatched vacation experience from Baltimore, Maryland.”

The affected guests have also been given a 25% cruise credit for future sailings.

A muster drill that’s life-saving and lively

A muster drill that’s life-saving and lively

By Tom Stieghorst

*InsightHave you have used your cell phone or tablet during a cruise ship safety demonstration?

During a recent muster drill, a crew member stopped me from using my phone to send a tweet. No pun intended: It was the right call. Passengers are supposed to be paying attention to the safety message.

Except that there were long stretches when nothing happened. No instruction, no videos, nothing but waiting. Some sort of communication seemed to be happening behind the scenes. And granted, sometimes it takes more than a few minutes for everybody to report to their assigned muster stations. But in the meantime, passengers are cooling their heels.*TomStieghorst

Getting attention for routine safety messages is a problem that has plagued many companies in the business of transportation. On every flight, airline personnel are required to tell passengers something that most of them have already heard. The natural impulse for most listeners is to tune it out. Social media and portable devices (cameras not forgotten) are just the latest means of avoiding a mind-numbing couple of minutes.

The recent fire on Grandeur of the Seas offers a reminder of why it’s worth it to pay attention to the safety message. Passengers roused at 2:50 a.m. had at least some idea of what was happening, where to go, what to do.

And of course one of the lessons from the Costa Concordia tragedy, which occurred just hours after leaving an embarkation port, was the need to conduct a muster drill before sailing and to compel every passenger’s participation during the drill.

But still, some thought and effort should go into the presentation of these life-saving exercises. Perhaps some sort of interactivity is called for. Or a quiz at the end. A cruise credit for the passenger that correctly demonstrates they’ve been paying attention.

Cruise lines also owe it to passengers to make the drill as effective as possible. Please keep it moving, to minimize the boredom. Make whatever is said audible, especially announcements on the ship’s public address system.

And try to involve the crew in communicating to small groups of guests. The more personal the safety demonstrations are, the more attention and respect they will command.

And now one long tone signals the end to the muster drill. Back to your phones!