A muster drill that’s life-saving and lively

A muster drill that’s life-saving and lively

By Tom Stieghorst

*InsightHave you have used your cell phone or tablet during a cruise ship safety demonstration?

During a recent muster drill, a crew member stopped me from using my phone to send a tweet. No pun intended: It was the right call. Passengers are supposed to be paying attention to the safety message.

Except that there were long stretches when nothing happened. No instruction, no videos, nothing but waiting. Some sort of communication seemed to be happening behind the scenes. And granted, sometimes it takes more than a few minutes for everybody to report to their assigned muster stations. But in the meantime, passengers are cooling their heels.*TomStieghorst

Getting attention for routine safety messages is a problem that has plagued many companies in the business of transportation. On every flight, airline personnel are required to tell passengers something that most of them have already heard. The natural impulse for most listeners is to tune it out. Social media and portable devices (cameras not forgotten) are just the latest means of avoiding a mind-numbing couple of minutes.

The recent fire on Grandeur of the Seas offers a reminder of why it’s worth it to pay attention to the safety message. Passengers roused at 2:50 a.m. had at least some idea of what was happening, where to go, what to do.

And of course one of the lessons from the Costa Concordia tragedy, which occurred just hours after leaving an embarkation port, was the need to conduct a muster drill before sailing and to compel every passenger’s participation during the drill.

But still, some thought and effort should go into the presentation of these life-saving exercises. Perhaps some sort of interactivity is called for. Or a quiz at the end. A cruise credit for the passenger that correctly demonstrates they’ve been paying attention.

Cruise lines also owe it to passengers to make the drill as effective as possible. Please keep it moving, to minimize the boredom. Make whatever is said audible, especially announcements on the ship’s public address system.

And try to involve the crew in communicating to small groups of guests. The more personal the safety demonstrations are, the more attention and respect they will command.

And now one long tone signals the end to the muster drill. Back to your phones!

Six more Grandeur cruises cancelled after fire

Six more Grandeur cruises cancelled after fire

Six more Grandeur cruises cancelled after fireA further six summer cruises have been cancelled by Royal Caribbean International to allow for repairs to fire damaged Grandeur of the Seas.

The blaze burnt out what the line described as an “industrial area” at the aft of the ship which had only just re-entered service after a refit.

The 2,446-passenger capacity vessel is not expected to return to service on seven-night itineraries from Baltimore until July 12.

The vessel was being moved from Freeport in the Bahamas to a berth at Grand Bahama shipyard yesterday for the repairs to be carried out. A cruise due to depart on Friday had already been cancelled.

Parent company Royal Caribbean Cruises said: “The company has taken the vessel out of service and expects that it will take approximately six weeks to complete the repair efforts.”

The line laid on 11 charter flights to fly passengers from the vessel’s aborted cruise back to Baltimore. Others were travelling by ferry to Florida and then being transferred by  train or coach.

People booked on the cancelled cruises are being offered refunds and 25% future cruise discounts.

Royal Caribbean estimates that the direct financial impact will be a reduction of $0.10 per share.

Senior vice president and chef financial officer Jason Liberty said: “The extent of the financial impact was relatively high because the affected sailings were during the premium summer season.”

Royal Caribbean International president and chief executive Adam Goldstein said: “We are gratified that no one was hurt and that the safety and comfort systems performed exactly as designed.

“I extend my appreciation to our crew who performed so well, as well as to our guests who have been co-operative, understanding and highly complimentary of the shipboard team throughout.”