Global Ambitions

Pierfrancesco Vago, executive chairman of MSC Cruises
Pierfrancesco Vago, executive chairman of MSC Cruises.

“In three years we will double our capacity and in 10 years we will triple it,” said Pierfrancesco Vago, executive chairman of MSC Cruises.

In 2018 MSC will operate a fleet of 14 ships with an average size of 2,892 guests at double occupancy and is expected to be the largest operator by capacity in Europe. It has ambitious expansion plans in North America and China and is the market leader in South America and South Africa. By 2028 the company will have 24 ships in service, with an average size of 3,734 passengers.

“Our objective is to deliver a holiday experience which is unique to our customers and to tourism in general,” Vago told Cruise Industry News. “It’s also to expand the concept of cruising to the world,” Vago added.

Between now and 2026, MSC will take deliveries of ships on the Seaside, Meraviglia, Meraviglia Plus, Seaside EVO and the LNG-powered World Class platforms.

Vago described MSC as a global brand, with a premium level product offering at a contemporary price.

“Our common denominator is that we are a Mediterranean brand with the capability to fine-tune the experience to the area of operation,” Vago said. “We can fine-tune the product delivery.”

While its peers have a house of brands competing in the cruise market, MSC has a single brand with large ships.

“MSC has traditionally believed in organic growth,” Vago said.

But that doesn’t mean they may not one day explore other market segments as customers grow with the brand.

The MSC Seaside

In Europe, Vago said the company has realized their ambition to conquer the market, also entering the business later than all their competitors.

That strategy is now expanding to the rest of the world, he said, and the plans will follow demand.

In China, the MSC Splendida is replacing the Lirica on a seasonal basis, upping summer capacity out of Shanghai. In South America, the new Seaview will sail from Brazil for winter 2018-2019.

In North America, the new Seaside is year-round, to be joined by the 2017-built Meraviglia come 2019.

“We have customers travelling to the Caribbean and we needed to introduce new ships, with a different platform,” Vago said. “We had the need to put more cabins and a new offering into the North American market if we wanted to evolve our brand there.

“We had one ship (in North America) and she was filled with customers from Europe. We did not have the opportunity to grow,” he continued. “There is an opportunity for MSC to grow in North America but we needed to create both the hardware and the software for the market. That is the vision behind the building of a very new platform and prototype, the MSC Seaside.

“The Seaside is a spirit of our leadership in many ways. We are setting the pace for innovation and we will see many reflections of this platform for years to come.”

The Seaview, a sister ship, will be delivered this summer. The Seaside EVO platform, essentially an enlarged version with more staterooms, will be launched in 2021, with a second ship scheduled for a 2023 delivery from Fincantieri.

MSC Takes Digital Leadership Position

MSC for Me

Three years of research has led to the digital experience of the future aboard the MSC Meraviglia and Seaside, powered by the company’s MSC for Me app.

“The expectations of our guests were changing. The idea was to place them at the centre of the ecosystem and the centre of the stage,” said Luca Pronzati, chief business innovation officer. “We wanted to give them the possibility to get in touch with the ship for any need, at any place and anytime during their vacation.

“What you see today on the Seaside is from a three-year program involving 100 people and a major investment.”

The app, available on Apple and Android platforms, is based off a human-centred design approach, Pronzati said, that will get rid of paper, long lines and other friction points.

Perhaps more impressive is the technology powering the app, which worked seamlessly across the Seaside, and will be introduced to more ships in the near future.

Daniele Buonaiuto, the company’s CIO, said it was nothing short of a major project putting in the infrastructure to keep guests connected, which included 665 access points and some 3,275 wireless beacons across the ship.

“We can’t lose connections, so we needed a highly reliable network,” he said. “There are 900 people in the theatre getting connected at the same time, it’s a complex scenario.”

“It is one of the most advanced networks (at sea),” Buonaiuto noted.

MSC’s app can pinpoint a passenger’s location within centimetres. “Exploring a city through GPS has become a given,” he continued.

That experience is much different at sea, with a huge metal superstructure killing signals.

“For that reason we have recreated a GPS system using beacons, installed everywhere.”

The app can direct passengers, turn-by-turn, to venues, elevators, restrooms and their cabins.

Next, Pronzati said the company was looking into the robotic experience aboard.

“There has been a huge commitment from Mr Vago (Pierfrancesco Vago, executive chairman) and top management to further invest beyond what we’ve already achieved,” he added.

MSC Cruises’ first Meraviglia-Plus ship to be named MSC Grandiosa

Image result for msc meraviglia

MSC Cruises has announced that its first Meraviglia-Plus class ship will be named MSC Grandiosa when it enters service in November 2019.

The announcement was made by MSC executive chairman Pierfrancesco Vago, as the line celebrated the steel-cutting ceremony for the ship as well as the traditional coin ceremony for MSC Bellissima, which is due to join the fleet in March 2019.

In addition to the two ships now under construction at the STX France shipyard, MSC also has two ships being built at the Fincantieri shipyard in Italy, as part of a 10-year investment plan which will see €9 billion invested in 11 new ships.

Vago said: “Today we are celebrating a truly unique moment, as it is the first time that key shipbuilding milestones for two different ships are celebrated on the same day. This is a testimony of the strength and ambition of our investment plan.”

He added: “The Meraviglia generation of ships is already setting a new standard for the cruise industry and is just one of the three brand new prototypes that we have designed to bring the cruise guest experience to the next level.

“MSC Grandiosa is named to signify magnificence and grandeur, a fitting name for this even richer, ultra-modern mega-ship.”

In addition to the first fine art museum at sea, MSC Grandiosa will be one of four MSC ships to feature Cirque du Soleil at Sea in the custom-built Carousel Lounge, Vago said.

The Meraviglia-Plus ships are an evolution of the Meraviglia class (pictured), which includes MSC Meraviglia – in service since June of this year – and MSC Bellissima.

The Plus class will be 331 metres in length, compared to the Meraviglia class at 315 metres, and will have a maximum capacity of 6,334 guests.