Fantasy and Reality Mix on Harmony of the Seas

Fantasy and Reality Mix on Harmony of the Seas

The world’s largest cruise ship — Royal Caribbean’s Harmony of the Seas — provides guests with a perfect blend of the ordinary and extraordinary

Escape from the everyday has always been a prime goal of vacationing. Travelers on a cruise not only want to travel to other parts of the world, but they also want to travel away from ordinary living — and many will try things they wouldn’t at home.

Nobody knows that better than Royal Caribbean International. The company’s most recent ship, the 5,479-passenger Harmony of the Seas, offers travelers a safe intersection between idealized reality and wild fantasy.

Nothing could be more centered in an iconic form of reality than the awnings and sidewalk tables of dining venue Sorrento’s pizzeria or the trees and benches of the vessel’s Central Park. But guests will also find fantastical elements onboard, such as a 5-ton metallic human head sculpture by Czech artist David Cerny; a greatly expanded Wonderland restaurant; robotic bartenders; bracelets that open doors; and the “stowaway piano player,” which could appear on the ship’s elevators, by the buffet and in other unexpected places. In kid-centric waterpark Splashaway Bay, sea creature double as water cannons, and in Aqua Theater, 3-D images, optical illusions and more transform divers, acrobats and high-flying performers.

Guests can feel like the main character of author Lewis Carroll’s “Alice’s Adventures in Wonderland” when they dine in Wonderland restaurant, which has been expanded to two decks and offers “maddeningly delicious” menu items and magical, elegant decor. Mysterious elixirs whisper “Drink me,” dishes arrive shrouded in smoke, and the magic extends to the flavors of the unusual menu.

Out on deck, the familiar fantasy of the carousel is paired with the much more unusual ride of the ship’s new slides, which have been transformed from slippery speed runs to full sensory experiences. The most dramatic slide, Ultimate Abyss, has a drop of 150 feet and features twin slides made of stainless steel tubes about 2.5 feet in diameter. Adventurous guests step from a glass platform onto special mats and launch themselves at 9 mph through the toothy jaws of a fish along a twisting route 10 decks down, accompanied by audio effects.

With all of its special features, which are brand new and brought over from earlier Quantum- and Oasis-class ships, Harmony of the Seas, the world’s largest cruise ship and 25th in the Royal fleet, comes in at a cost of more than $1billion.

Arriving in Barcelona in early June, the vessel will launch initial inaugural sailings of 34 seven-night Western Mediterranean cruises. In November, it will arrive in the U.S., settling in its homeport of Port Everglades, in Fort Lauderdale, Fla., to sail seven-night Eastern and Western Caribbean cruises.

Booming Cruise Industry Reports Better-Than-Expected Passenger Numbers in 2015

Booming Cruise Industry Reports Better-Than-Expected Passenger Numbers in 2015

Independence of the Seas in Southampton, photo by Dave Jones

The Cruise Lines International Association has bumped up its passenger predictions for 2016 after numbers showed that the industry surpassed its 2015 passenger projections.

According to CLIA, the industry reported a total of 23.2 million passengers on ocean cruises globally in 2015, up from a projection of 23 million, and a 4-percent increase over 2014. As a result of steady year-over-year increases, CLIA has modified 2016 expectations and is now predicting 24.2 million travelers will set sail on ocean cruises around the world.

A statement from CLIA says the numbers show that the industry is stronger than ever, coming during a period where pretty much every other maritime sector is struggling.

“The success in 2015 demonstrates the cruise industry’s continued strength in the overall travel sector,” said Cindy D’Aoust, president and CEO, CLIA. “This is a direct result of the amazing work and commitment of our community of Cruise Lines, Executive Partners and Travel Agencies and Agents. Plus, with the highest satisfaction rates among all leisure travel segments, it reflects that a cruise vacation is the vacation of choice for travelers around the world.”

CLIA says that Much of the industry’s growth can be attributed to emerging regions of the world, particularly in Asia and Australia.

In 2015, Asia experienced the most growth year over year in ocean cruise passengers with another impressive 24% increase from 2014 to 2015, with a total of more than 2 million ocean cruise passengers in 2015. While Asia continues to see record growth in the cruise industry, Australia is not far behind. The region, which includes Australia, New Zealand and the Pacific, experienced an incredible 14% increase in ocean cruise passengers from 2014 to 2015. Last year, a total of more than 1.1 million ocean cruise travelers originated in Australia.

“When looking at the travel industry, cruise travel has astonishing long-term growth potential since it represents only two percent of the total leisure travel market, has the highest satisfaction rates among global travelers and is growing in popularity,” CLIA said in a statement. “In fact, according to the United Nations World Tourism Organization, in the decade between 2004 and 2014, global cruise vacations have grown faster in popularity than land-based vacations by a 20-percent margin.”

Of course this growth has not gone unnoticed by cruise lines, with new ship orders from just about every major cruise company such as Carnival and Royal Caribbean. In 2016, a total of 27 new ocean, river, and specialty cruise ships are scheduled for delivery, according to CLIA figures.

Royal Caribbean ‘working with’ agents over building work complaints

Royal Caribbean International admitted it is “working with” agents whose customers had complained about building work on new ship Harmony of the Seas.

But it insisted most of its retail partners had offered “very strong support and positive feedback”.

Negative press last week branded the ship ‘Calamity’ or ‘Disharmony’ of the Seas after guests reported several areas unfinished and claimed some parts were “unsafe”.

Royal declined to reveal how many complaints it had received, but said: “We are working closely with agents whose customers are dissatisfied and are dealing with these on a case-by-case basis to help resolve any queries.”

Agents gave a mixed response  on the Travel Gossip site, with some reporting disappointed customers.

Agent Emily Trumble described her four-night sailing as “awful”.

But agents who attended the previous ‘shakedown’ cruise defended Royal Caribbean.

Claire Brighton, senior commercial manager at Advantage Travel Partnership, said: “I didn’t witness signs of the extremes being reported in the national press. A few areas were not 100% complete but work seemed to be kept to a minimum and did not affect any passengers. The ship was fantastic.”

Si Prentice, group marketing director at The Travel Network Group, said the ship was in “excellent condition” and was disappointed by the negative coverage.

Sharron Gallagher, senior travel consultant at Regent Travel in Stone, Staffordshire, who paid to be on the second cruise on May 26, said: “It may have been hyped up a little. I have no complaints; the majority of things were open for use.”

Phil Nuttall, managing director of The Travel Village Group, said no customers had raised concerns.

A Royal Caribbean spokeswoman said the line had had “some fantastic feedback from a huge number of guests” on pre-inaugural sailings.