With ocean line expansion, Viking will bring first ship stateside

Viking Ocean Cruises is a little more than two months away from accepting its second ship, the Viking Sea, an event that will multiply the fledgling line’s ability to offer varied itineraries.

Already Viking has said that its first ship, the Viking Star, will reposition to North America starting in September.

After a transition cruise that follows the route of the Viking explorers from Norway to the New World, the Viking Star will offer some fall cruises in Canada and a trip down the eastern seaboard before making its home for the winter of 2016-17 in Puerto Rico.

Richard Marnell, senior vice president of marketing for Viking River Cruises, said the company intends to hold the line on pricing.

“It is our intent to maintain the value at what it is today and essentially to fill the ships as quickly as we can build them,” he said.

Marnell said the company, which is new to the ocean side of cruising, had some kinks to work out in its first few months, but its debut received positive feedback from media and customers.

He said a rating of 5 from the editors of the Cruise Critic website and a “Loved It” endorsement from 86% of the site’s readers were especially exciting. Internally, the line’s surveys are “very, very good and encouraging,” Marnell said.

“What people are applauding is the understated elegance, the residential feel, the great bathrooms, king-size beds, the housekeeping,” he said. “Food is a surprise, and people are quite pleased with our food.”

One of the kinks had to do with an electrical transformer problem that led to the early termination of a cruise in Estonia. Another involved sudden breakage of glass shower partitions in the bathrooms.

Marnell said both problems have been fixed, and Viking might be making a design modification on future ships to ensure that the glass breakage doesn’t reoccur but added that “from a safety perspective and a utility perspective it’s fine.”

There was also an IT problem that torpedoed the television system on early cruises; that, too, has been resolved.

In addition, he said, Viking has learned from experience that some things aren’t working as expected. A singular reception area on the Star has been split into separate shore excursion and guest services desks. The gangways have been modified because the ship is too small for most air bridges, which are designed for bigger vessels, Marnell said.

By bringing the Viking Star to North America, Viking hopes to give more people a chance to see the ship. On its transition cruise from Canada to Puerto Rico, it will be making stops in Boston, New York and Florida.

Those stops, Marnell said, “will give the opportunity for those who weren’t able to attend other functions — and this is particularly important to agents — to be able to see the vessel and experience it.”

For the winter months, the Viking Star will do a series of nine 11-night roundtrips from San Juan, visiting Tortola, British Virgin Islands; Antigua; St. Lucia; Barbados; St. Kitts; Guadeloupe; St. Maarten; and St. Thomas.

Marnell said that homeporting in San Juan saves time that would otherwise be taken up sailing from South Florida for more port time in the Caribbean, a key brand promise.

Also, Viking’s overall value continues to get high marks in customer surveys, according to Marnell, and that remains a key point of differentiation.

“So we feel like we’re in a very good position, and it’s our intention to maintain that moving forward,” he said.

Viking Star to sail Caribbean cruises from San Juan

Viking Ocean Cruises said its first sailings in North America and the Caribbean will occur from September 2016 to February 2017, when the Viking Star will sail from San Juan.

The ship will make a series of nine 11-night round trips from San Juan, visiting Tortola, Antigua, St. Lucia, Barbados, St. Kitts, Guadeloupe, St. Maarten and St. Thomas.

Prior to arriving in San Juan, the Viking Star will do several re-positioning cruises, starting with a 15-day Bergen to Montreal trip that departs Sept. 18.

From Montreal, the ship will do a 13-day voyage up the St. Lawrence River, through the Canadian Maritime and New England to New York.  A 15-day Eastern Seaboard itinerary departs New York for San Juan on Oct. 18.

At the end of the season, the Viking Star will offer an 18-day San Juan-to-Barcelona cruise that departs Feb. 25, 2017.

Since its debut in April, Viking Star has been sailing in the Mediterranean and elsewhere in Europe.

San Juan cruise port sees record daily arrivals

The cruise port of San Juan reached a record high of 17,847 passenger arrivals on Feb. 25, who arrived on six cruise ships.

The new figure topped the previous records of 15,776 passengers set on Dec. 31; 16,712 on Jan. 8; and 16,395 on Feb. 4.

“The arrival of more than 17,000 passengers in a single day represents an economic impact of approximately $2 million to the economy of Puerto Rico,” said Luis Munez Martinez, deputy director of the Puerto Rico Tourism Company (PRTC).

Recent improvements at the cruise port aided in the passenger and cruise call increase, including Pier 1, which made possible the arrival of the Disney cruises, and the expansion of Pier 3, which favored the arrival of Royal Caribbean’s Quantum of the Seas, according to Colberg Ingrid Rodriguez, executive director of the Port Authority.

The ships that called on Feb. 25 included the Quantum of the Seas, Disney Fantasy, MSC Divina, Carnival Glory and Holland America’s Eurodam and Nieuw Amsterdam.

Cruise ships calling on Feb. 26 and Feb. 27 include the Oceania Riviera, Carnival Liberty and Silversea’s Silver Cloud, making a total of 21 cruise ships that have called in San Juan since Feb. 21, including 11 ships that called between Feb. 21 and Feb. 25.