Harriet Green insists ‘Cook is not in decline’

Harriet Green insists ‘Cook is not in decline’

Thomas Cook chief executive Harriet Green today hit out at any suggestion the group is in decline.

Green said: “Cook is a super brand in a growth industry.”

Having outlined the new strategy for the group yesterday, Green insisted the company would retain a presence on the high street.

“Retail is a very important part of Thomas Cook’s future,” she said.

“We do not want to be an online travel agent with every piece of product out there and with no assurance.

“Everything on our website will be fully quality assured and checked by Thomas Cook.”

Green said: “We have made extraordinary progress in 32 weeks. This company was not very well when I joined. Now we are into transformation. We have a credible, profitable, growth story. The company has to prove it can execute it.”

She insisted: “Thomas Cook will grow and grow profitably. We have no intention of shrinking to greatness but it’s about being simpler and clearer.”

Cook boss Green reveals strategy for the future

Cook boss Green reveals strategy for the future

By Phil Davies

Thomas Cook today unveiled long-awaited plans for a turn-around in the business involving the sale of non-core assets to raise up to £150 million.

No businesses were identified but ski arm Neilson and Preston-based luxury operator Gold Medal are thought to be among the divisions considered for disposal.

The group said the non-core disposal programme is underway with the opportunity to realise gross proceeds of £100 million to £150 million.

In a brief trading update ahead of half year results being published in May, the group described the UK turnaround as being on track.

Cook said its new profitable growth strategy was focused on “simplification, web innovation, flexible new products and services, enabled by rigorous execution and an integrated IT platform”.

Group chief executive Harriet Green said: “Our business transformation plans are ahead of schedule and already delivering substantially improved performance, which resulted in our recent return to the FTSE 250.

“We have exceeded our initial commitments and today announced a further £50 million of cost out actions, bringing the total profit improvement actions identified already to £350 million, £290 million of which is still to come.

“Stabilising the business has been our priority through addressing our cost and cash challenges, and strengthening the leadership team to create a more effective, aligned organisation focused on rigorous execution.”

She added: “We are excited to now reveal our new strategy based on four cornerstone principles; delighting customers with trusted, personalised holiday experiences through a high-tech, high-touch approach.

“Based on comprehensive consumer research we aspire to occupy a unique position in the market through our new strategy, deliver industry leading margins and customer loyalty, whilst maintaining consistent quality that can be trusted.

“We will expand our already successful hotel concepts; and build a new portfolio of flexible, trusted products and services; creating a single gateway for customers to access personalised recommendations, specifically tailored to meet their needs.

“The operational credibility of this strategy rests on the success of our self-help measures to date, our trusted brand and the clear targets and KPI’s against which we are ready to be judged.

“We have real options now, with the prospect of delivering improved revenues, strengthened gross margin, better cash flow and disposal opportunities, to build a strong and exciting future for the Thomas Cook Group, worthy of our customers and our heritage.”

Cook said the new strategy, which includes raising web penetration to half of all sales, has been based upon extensive research and analysis including a comprehensive, in-depth survey measuring the attitudes and changing needs of almost 18,000 travellers, validated against the experiences of many of its own customers.

The group added: “Building on its trusted brand and 171 year heritage Thomas Cook will deliver personalised holiday experiences through a high-tech, high-touch approach.”

This comes a week after the company under UK boss Peter Fankhauser announced 2,500 job losses and the closure of 195 travel agency branches.

Today the group said the “thorough” UK restructuring was underway to re-shape the organisation to meet customer needs with a target to deliver UK EBIT margin in excess of 5% by 2015.

A transformed approach to hotel purchasing to utilise group scale is already delivering “tangible benefits”.

Cook described its business transformation as gaining momentum with a further £50 million of “cost-out actions” identified bringing the total profit improvement actions so far to £350 million with more to come.

The Northern and Central Europe divisions continue to build on their industry leading positions while Cook is creating a group-wide airline business to improve costs, quality, reliability and customer experience to build a stronger business.

Thomas Cook to close 24 shops across UK

Thomas Cook to close 24 shops across UK

Sep 22, 2011 08:00AM GMT

Thomas Cook to close 24 shops across UK

Thomas Cook has begun a 90-day consultation with more than 100 staff after announcing plans to close 24 high street shops around the country.

The company said 22 of the closures were because of leases expiring and two because shops were making a loss. Outlets are to close in towns as far apart as Northampton, Bangor, Cleethorpes and Stirling.

Ian Ailles, Thomas Cook UK mainstream chief executive, said the firm’s shop network was constantly under review.

“Our high street stores are the most popular way for customers to book with us and an essential part of our multi-channel approach, alongside websites and sales centres,” he said.

“However, there are times, like today, when we will propose closing a small number of individual stores to remain effective in this competitive environment.

“We will do all that we can to minimise the impact on affected customers and colleagues.”

The staff consultation is one of three under way at the company. The group is in a formal consultation with Thomas Cook Airlines staff in Manchester where it plans 250 job cuts as it axes six aircraft from the UK fleet for this winter.

Thomas Cook is also consulting 400 call centre staff who handle holiday bookings in Peterborough and Falkirk on shift changes. The company wants call centre employees to work later, taking calls up to 10pm, and on Sundays.

The shop closures come ahead of a loss of about 75 outlets expected to result from the joint-venture merger with The Co-op and Midlands Co-op Travel.