Cunard Gratuity Charges

Information Update
Cunard Gratuity Charges

It has been some time since we have increased the amount we charge our guests on a daily basis for gratuities.  We have benchmarked our own charges against many other leading cruise lines and are confident that by applying a small increase we will not be out of line.  At the same time – and very importantly – this will increase the amount we collect from our guests to be shared amongst those crew on board who earn gratuities.

As such, we will be increasing our existing gratuities as follows:-

Britannia Staterooms:  increasing from US$11 to US$11.50 per person per day
Princess Grill and Queens Grill Suites: increasing from US$13 to US$13.50 per person per day

This increase will take effect from all voyages post World and Exotic Voyages 2013 and will begin from the following voyages:-

Queen Elizabeth : Q308 – Iberian Adventure – Sunday 7 April 2013
Queen Victoria: V304 – Spring Getaway – Friday 26 April 2013
Queen Mary 2: M304 – Westbound Transatlantic – Friday 26 April 2013

This charge will automatically be added to guests’ accounts and all other terms and conditions surrounding the auto gratuities will remain the same.  Guests will be advised of the amount through their pre voyage information and through Voyage Personaliser.   We will be amending all future printed and online information to reflect this.

P&O Cruises Introduce Compulsory Tipping Onboard

P&O Cruises Introduce Compulsory Tipping Onboard

Official Press Release 

From April 2012 (effective cruises below), P&O Cruises will be introducing a new scheme designed to remove the confusion over the age-old question of tipping.

We’ve always been a company both proud of and dedicated to providing our passengers with excellent customer service. Our reputation demands it and we are all passionate about delivering it. Our crew work extremely hard to deliver the high level of service that our passengers rightly expect of us. More recently many of our passengers have told us that tipping on board can be a source of confusion and embarrassment, not least for those who are trying cruising for the first time. And for our crew, this confusion can lead to some very significant variations in their take home earnings.. We have looked at how we can make it easier and fairer for both our passengers and crew and, as a result, have developed a new arrangement for tipping that will apply to all P&O Cruises holidays sailing from April 2012 onwards.

The recommended daily rate of £3.10 will now automatically be added to a passenger’s on board account on a daily basis. This will be shared out among restaurant and accommodation staff.

The new scheme is effective from the below cruises

Ventura – N206 – 23 March 2012
Oceana – E204 – 21 March 2012
Azura – A207 – 30 March 2012
Adonia – D203 – 9 April 2012
Oriana – X202 – 10 April 2012
Aurora – R202 – 12 April 2012
Arcadia – J202 – 27 April 2012

How do you feel about this change in the tipping policy? 

No tipping?! Carnival goes down under!

No tipping?! Carnival goes down under!

Carnival Spirit will be starting its first season in Australia next year. And we’ve been led to believe there’ll be a few changes afoot to fall in with Aussie expectations! 

According to Carnival, Australian cruisers aren’t keen on tipping, or American bacon but they do insist on good coffee.

These are just some of the “discoveries” Carnival has made during their investigation into how Australians like to cruise.

So, in a bid to get them coming back for more, the world’s largest cruise line will “Aussify” Carnival Spirit – ahead of its cruises departing from Sydney next October.

The six-week “Aussification” will see the American essence of the ship stripped away to make way for Australian features:

“We’re going to install a Hills hoist and make a truly Australian back yard on the deck,” Spirit cruise director, Stu Dunn, joked at a Carnival C
ruise Lines event in Sydney.

But while Dunn was joking about the iconic Australian clothesline, he’s serious about the vessel’s need for a barbecue.

“We will be installing a barbecue. We have to have a barbecue to cook some snags,” he said.

Spirit’s “soft” changes will include banning tipping, improving the quality of coffee, changing the menus to include more lamb, fresh fruit, vegetables and “Aussie” bacon instead of American bacon and altering the names of activities – “ping pong will become table tennis,” Carnival director Jennifer Vandekreeke said in Sydney.

The number one complaint Carnival gets from Australians travelling on their vessels concerns compulsory tipping, Vandekreeke said.

“Tipping is not part of the culture for Australians and we respect that, so on Spirit there will be no tipping on board,” she said.

Australians also demand quality coffee, Vandekreeke said.

“American coffee is awful – the second most complaints we get from Australians are about the coffee.”

Spirit’s coffee machines will be replaced ahead of its Australian cruises and staff will be trained by an Australian barista.

“The search is currently on to find Australia’s best barista,” she said.

“We will be serving flat whites just the way the Aussies like them.”

Other changes to food and beverage include the way beer is served.

“Americans like to drink beer out of bottles, while Australians enjoy tap beer, so new draft beer taps will also be fitted.”

“Hard” changes involve installing Australian poker machines and ATMs, adapting the laundry machines to take Australian coins and increasing the number of interconnecting rooms.

“Australians have larger families than Americans,” Vandekreeke said.

“We will be cutting doors into rooms and increasing the number of interconnecting rooms – there will be 86 interconnecting cabins families with up to four children so they can stay close without compromising on space.”

Australians also like to exercise more than Americans, she said, so the gym will be expanded.

The “vibe and atmosphere” will also be “Aussified”.

Sydney resident Dunn, who has been a cruise director with Carnival for over eight years, will be on the Spirit to ensure that Australians have a tailor-made entertainment program.

“When I heard we would be bringing Spirit to Sydney it was the happiest day of my life,” Dunn said.

“We’ll make sure we have white bread for the barbecue and plenty of tomato sauce,” he joked.