Royal Caribbean CEO Urges Travel Advisors to Rebuild

Appealing to travel advisors to start to sell cruises again, Royal Caribbean Group Chairman and CEO Richard Fain states his case in a newly released video.

The time has come, he said, to focus on how we come out of the pandemic, rather than how we should live during it. The time has come to look forward and do what we have done for decades, sell cruises.

Fain said a surge of interest has come mainly via the internet rather than from travel advisors, as people became used to buying things online during the pandemic, and continue to do so, while many travel advisors cut down on staff and marketing.

“Now, we need to rebuild so travel advisors need to do more,” he said. Appealing to travel advisors, Fain said: “We need you to reach our full potential. It was the personal contact with travel advisors that built up the knowledge and awareness (of cruising) in the first place.

“We need you and we need your personal touch, and the clients need you to help them understand the complexity of the product.”

Fain noted that while the pandemic is not over, its prevalence in the industrialized world is falling, and the main drivers behind the disease are understood and can be controlled.

He also noted that cruise ships have advantages over land-based comparables with the vast bulk of people onboard being vaccinated, and the sanitation being controlled, including air filtration, and strict health and safety protocols being enforced.

“As a result, we can make ships safer than shore-based alternatives,” Fain said.

Compared to a CDC colour-coded COVID-19 map of the United States, Fain said that cruise ships would be blue, representing the lowest category of risk, and better than most of the counties in the U.S.

Commission management software available for free

Travel Advisor Commission Management SaaS Platform, SION, Launches ...

Commission tracking and management solution Sion has launched out of beta testing and is available free of charge.

The software solution was developed by travel advisor Irving Betesh, who is also Sion’s CEO and co-founder.

Sion, which gives advisors a big-picture look at bookings and open invoices to track owed commissions, has an integration with Sabre and a partnership with Amadeus. It graduated from Virtuoso’s Incubator program.

Sion is free at launch because of the coronavirus pandemic’s impact on the travel industry.

“There has never been a more applicable time for travel advisors to need to collect all their outstanding commissions,” Betesh said. “Though we never intended to launch our platform for free, we really wanted to do our part to help.”

River cruising’s staying power

For those of us steeped in the world of river cruising, the fact that river cruising is a hot trend is old news.

But last week Virtuoso released the results of its annual survey of travel advisors, who for the first time picked river cruising as the top trend for the coming year, beating out heavyweights such as multigenerational travel, adventure travel and celebration trips.

Clearly, there are still plenty of travelers and travel sellers who are only just now discovering and fully embracing river cruising as a travel style, which indicates that it likely has a long journey of growth ahead of it, despite the rapid rate at which Viking Cruises and others have been churning out new river cruise vessels in Europe and farther afield in recent years.

Michelle Baran
Michelle Baran

While it may seem like there is only so much that the river cruising segment can grow, the Virtuoso survey results are a reminder that in many ways the segment is arguably still in its infancy.

With demand and hype still strong, we can only expect to see more new ship announcements in Europe as well as further development of exotic river destinations such as Myanmar’s Irrawaddy and India’s Ganges. We can anticipate that some more new players will try to enter the market and that the competition will become even fiercer. I see greater design innovation and even more amenities on the horizon.

Perhaps there will come a time when we all realize that river cruising isn’t just a hot, new trend, but that it is here to stay;  dynamic and permanent fixture of the travel industry. What has been a booming trend over the last several years, will eventually just be a travel reality.