Avalon emphasizes great views in river cruise TV ads

Avalon Cruise

Viking River Cruises is no longer the only river cruise line with a TV advertising presence. Avalon Waterways launched its first television ad campaign in September, with its first video spots airing on HGTV, the Travel Channel, CNN and BBC America.

Viking ads have introduced many Americans to European river cruising over the past four years. Now that consumers know more about it, Avalon “felt that now is the time to introduce the idea of an option,” said Steve Born, senior vice president of marketing for Globus, Avalon’s parent company.

Avalon created three playful spots that highlight the importance of having a good view, leading into Avalon’s stateroom design —  beds face outward to open-air balconies, providing passengers with views of the passing scenery while they cruise.

 Avalon latest TV advert.

A six-week ad run will be completed at the end of October. The company is hoping that the advertising will raise awareness about what Avalon offers and help agents sell the product when customers who have watched the commercials ask about Avalon.

“We wanted to give the agent a little bit of an assist by having the seed planted first before the inquiry begins,” said Born.

Avalon doesn’t have any further ad buys scheduled. Born said the company is waiting to see the return on investment.

Avalon also did a three-minute promotional video that showcases views from a river cruise.

Low water levels plague Europe river cruises

With a low water level, a large stretch of the Elbe’s riverbed was exposed in August near Magdeburg, Germany. Photo Credit: Shutterstock
 

A hot and dry summer in Europe has led to lower-than-normal water levels on portions of the Danube and Elbe rivers throughout the summer, and has forced river cruise lines to alter their itineraries during July, August and now into September.

“Water levels on the Elbe and Danube rivers are currently lower than normal and Viking has had to make adjustments to the cruise schedules of several ships sailing these rivers,” Viking River Cruises wrote on its website this week.

Five Viking cruises have been altered this week, four of which include a ship swap. Passengers will be transferred in order to avoid a low-water area of the Elbe River that ships cannot bypass.

Additionally, Viking’s Sept. 2 “Grand European Tour” from Budapest to Amsterdam, scheduled to depart on the Viking Aegir, will begin in Komarom, Hungary, on the Viking Embla. Viking will provide transfers from Budapest to Komarom.

“These are currently the only sailings we expect to be altered by the low water on the rivers,” Viking stated.

But low water levels have been a problem all summer. The low levels on the Elbe came during a year when Viking launched two new vessels on the river in eastern Germany. Other river cruise lines have avoided the Elbe in part because of the challenges presented when the water level is low.

The Danube River is one that all the major river cruise lines sail. The area on the Danube where the low waters have posed a problem is the 75-mile stretch between Regensburg and Passau in Germany.

Uniworld Boutique River Cruise Collection had to alter eight Danube River sailings in July and August, which included having guests swap ships from one side of the low waters to the other. The company canceled its Aug. 9 “European Jewels” cruise on the Maria Theresa, deciding that there wouldn’t be enough actual cruising in the trip to justify the departure.

“We sincerely appreciate the understanding and support our guests and travel industry partners have shown during this challenging time,” Uniworld wrote on its website.

Avalon Waterways wrote on its Facebook page last week that the river levels on the Danube had again begun to recede.

“Danube River waters receded over the weekend and early this week. Once again, the waters between Regensburg and Passau are beginning to delay and/or stall ship passage. We are fervently working to keep cruise itinerary disruptions to a minimum. If or when cruise itineraries are altered, however, we will provide affected travelers with alternate opportunities to see and explore the best Europe has to offer,” Avalon wrote on Facebook.

The post elicited a string of comments from passengers, some concerned about current and upcoming sailings, others with positive messages of support and kudos for how Avalon handled past sailings that were disrupted due to low water levels.

The forecast is calling for rain in the coming days, according to Rudi Schreiner, president of AmaWaterways, which has not had to alter any of its Danube itineraries yet this summer. Schreiner is hoping that some much-needed precipitation along the Danube will help bring the river’s water levels back up.

Shower glass reinstalled on Viking Star after shattering incidents

Viking Cruises said it has re-installed the shower glass in virtually all of the cabins on its Viking Star ship because several shower panels have shattered unexpectedly at sea.

A spokesman for Viking said the incidents were isolated and were related to the installation process of the glass.

A Viking passenger posted an account on the Cruise Critic message board about how she was injured when the shower glass exploded in her cabin.

The 920-passenger Viking Star is the company’s first ocean ship. It debuted in April and has been sailing on European itineraries.

The spokesman said the Fincantieri shipyard in Italy where Viking Star was built has “taken care of the situation” by re-installing almost all of the shower glass.

“The safety of our guests and staff is always our top priority and we regret that some of our guests experienced this situation,” the spokesman said.