Holland America Line extends cruise cancellations until December

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Holland America Line has become the latest cruise line to extend its pause of cruise operations, cancelling departures on all ships in its fleet until 15 December 2020.

The extended pause affects the Caribbean, Mexico, Panama Canal, Pacific Coastal, South America, Antarctica, Hawaii, South Pacific, Australia and Asia itineraries.

The line said the pause was due to “the continuation of travel and port restrictions due to global health concerns”.

Those guests with impacted cruises automatically will be cancelled, and no action is needed for guests opting for the future cruise credit (FCC).

Guests who paid in full will receive 125 per cent FCC of the base cruise fare, while those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.

The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through 31 December 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Guests who prefer a 100 per cent refund can visit the cruise line’s Cancellation Preferences form to indicate this preference no later than 15 September 2020.

Holland America Line has said that it will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the FCC when rebooked.

Holland America Line previously paused global cruise operations and cancelled all Alaska, Europe and Canada/New England cruises for 2020; additional departures from the port of Vancouver, British Columbia, Canada, in 2020; and select Hawaii itineraries for early 2021.

This week, both P&O Cruises and Seabourn announced that they too would be extending their cruise cancellations due to the ongoing impact of the Covid-19 crisis.

Quantum to Join Ovation in Australia for Royal Caribbean

Quantum of the Seas

Royal Caribbean International is boosting its Australian presence in 2021-2022 according to local reports.

The Quantum of the Seas will move from Singapore to the Down Under market, joining the Ovation and giving the brand two Quantum-class ships in the market sailing from Sydney.

Those two ships are expected to be joined by the Radiance, sailing from Brisbane.

Originally debuting in North America and then moving to the Chinese market, the Quantum was based year-round in China before Royal Caribbean split her season between China and Singapore. Now, the ship will sail in Alaska for the 2021 summer and then move to Australia, moving tonnage out of the Chinese and Asian markets.

 

Ruby Princess: Australian police to survey 5,000 passengers

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Australian police are to survey more than 5,000 people via an online survey as part of the investigation into the coronavirus-hit Ruby Princess cruise ship.

New South Wales Police will be sending online questionnaires to thousands of passengers as part of the probe into the outbreak on the Princess Cruises vessel.

The 2,647 passengers who disembarked Ruby Princess in Sydney on March 19, as well as 2,995 passengers on the ship’s previous voyage that docked on March 8, will receive the survey.

It will ask them about what they saw and heard during the cruises, who they travelled with, medical treatment and cleaning on board, offshore tours and dining arrangements on board.

Police will then conduct interviews with those who give noteworthy responses by a team of 30 detectives, according to Australian newspaper The New Daily.

The ship is connected to 20 coronavirus deaths in Australia and hundreds of cases across the country. Authorities are investigating if criminal negligence took place, and last week seized the ship’s black box and interviewed crew.

NSW police minister David Elliott told reporters in Australian that the force would work alongside overseas counterparts in an investigation “like no other”.

He said: “There’s no rule book when it comes to these sorts of inquiries. It’s very unusual for something this large, across so many jurisdictions, to be put into the lap of one person.”