Tag Archives: Azamara Quest

Azamara drops free Internet from loyalty program

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Azamara Club Cruises has changed Le Club Voyage, its loyalty program, by adding new features but dropping others, including free Internet and laundry service.

“We expect mixed reaction to the discontinued benefits,” the two-ship cruise line said in a posting on its website. It said the change is “the right long-term decision for our guests and brand.”

Among the new benefits are more complimentary voyage nights for achieving a higher tier in the program.

Passengers earn points in a five-tier program according to number of nights sailed and cabin category. In the new program, guests staying in Club Oceanview cabins will earn three points a night instead of two, and those staying in Club Veranda cabins will earn five points a night instead of three, Azamara said.

Other new benefits include a dedicated shoreside program manager, various discounts and upgrades and a Club Voyage desk for guest inquiries.

Benefits being discontinued, in addition to free laundry service and Internet access, include a bottle of sparkling wine on embarkation, free wine tastings on voyages of 10 nights or longer and a welcome-home gift for advancing to the next tier.

The changes take effect Jan. 1.

Azamara to include companion air for some cruises

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By Tom Stieghorst
Azamara_JourneyAzamara Club Cruises will offer free companion air for flights booked in conjunction with more than 100 cruises in 2015-16.

The offer applies to bookings of Club Oceanview staterooms or higher. Also, the booking must be made from June 2 to July 31 with full deposit.

Agents must register offer code “FreeAir2ndGuest” in the reservation at the time of booking, and the offer is only applicable for select U.S. and Canadian international gateways, Azamara said.

Azamara Journey returning to duty March 17th

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Azamara Journey will return to service on March 17th, following repairs to the damaged propeller that forced it to cancel its upcoming voyage from Shanghai.

Earlier this week, the ship was forced to cut its current cruise of Asia short after debris caused damage to the propeller. The ship was en route to Tokyo when the 601 passengers and 399 members of the crew on board felt an “unusual vibration”, according to a statement from the cruise line.

A subsequent inspection revealed the damage. Although Azamara said that the required repair work is relatively straightforward, it does require access to a dry dock, which is why the ship will be out of action for the first half of March.

The vessel will travel to Korea’s Orient Shipyard Gwanguang for repairs, according to Seatrade-Insider, before resuming service mid-March with a 17-night cruise around Asia.

A tweet from Azamara read: “It is regrettable that this incident occurred and spoiled our guests’ vacation. We will do everything we can to assist them.”