Disney World Eyes Phased Reopening With Limited Capacity, Enhanced Safety Measures

Main Entrance to Walt Disney World Florida photo credit Dave Jones.

Disney Springs has announced it will begin a phased reopening on May 20 with limited capacity, parking and operating hours.

Under the initial phase, a limited number of shopping and dining experiences owned by third-party operating participants will open.

Walt Disney World Resort also issued an update on its overall reopening strategy on Thursday, stopping short of announcing a reopening date but confirming that it will limit capacity and encourage social distancing in an effort to slow the spread of coronavirus.

“Upon reopening, theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing,” Disney said.

“Additionally, attractions, experiences, services and amenities may have limited availability or may remain closed. We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds. Please also see our policies regarding cancellations by guests,” the update reads. “Our focus remains on the health and safety of the entire Disney community—including the well-being of the cast members who are caring for and securing our parks and Resorts during the closure. We’re currently evaluating new and enhanced safety measures to help us all stay well.”

The update comes on the heels of a message from Disney Parks Chief Medical Officer Dr Pamela Hymel outlining the steps the company will take to safely reopen.

Shanghai Disneyland is scheduled to reopen with controlled capacity on Monday.

Disney has reported massive losses since temporarily closing its parks in mid-March. However, a new report predicts a positive long-term outlook for theme parks in the wake of the COVID-19 crisis.

Royal Caribbean Updates Measures Taken to Weather COVID-19 Pandemic

Anthem of the Seas
PHOTO: Anthem of the Seas’ pool deck at sunset. (photo courtesy of Royal Caribbean International)
Royal Caribbean Cruises Ltd. (RCCL) on May 8 provided a business update on how it is shoring up liquidity, reducing expenses, and upgrading cleaning and disinfection protocols amid the Covid-19 pandemic.

“These are unprecedented times for all of us. Travel restrictions and stay-at-home orders are important to slowing the spread of the virus, but they have severely impacted our operations,” said Chairman and CEO Richard D. Fain. “We are taking decisive actions to prioritize the safety of our guests and crew while protecting our fleet and bolstering liquidity.”

RCCL brands – including Royal Caribbean International, Celebrity Cruises, Azamara and Silversea Cruises – have suspended operations through at least June 11. The corporation said continued disruptions to travel and port operations may result in further suspensions.

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“Our top priority is to ensure the safety of our guests and crew during the suspension period and when we resume operations,” Fain said. “The company’s fleet is now either in port or at anchor and we have developed strict protocols to protect our crew that is still on board our ships.”

RCCL also has arranging to shore up its liquidity and, as of April 30, had liquidity of approximately $2.3 billion in cash and cash equivalents. On May 4, the company increased the 364-day senior secured credit facility and drew $150 million, further enhancing the company’s liquidity profile.

“Since late January, we have undertaken several proactive measures to mitigate the financial and operational impacts of COVID-19,” said Jason T. Liberty, executive vice president and CFO. “Our focus is on bolstering liquidity through significant cost-cutting, capital spends reductions, and other cash conservation measures. In addition, the company is considering additional financing sources. We continue to evaluate all options available to us to further enhance liquidity.”

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To reduce expenses, RCCL has significantly reduced ship operating expenses, including crew payroll, food, fuel, insurance and port charges.

The company reduced its workforce by about 26 per cent, eliminated or significantly reduced marketing and selling expenses for the remainder of 2020, and suspended travel and instituted a hiring freeze.

“The company estimates that its average ongoing ship operating expenses and administrative expenses is approximately $150 million to $170 million per month during the suspension of operations,” the business update said. “The company may seek to further reduce this average monthly requirement under a prolonged non-revenue scenario.”

The company also has identified approximately $3 billion and $1.4 billion of capital expenditure reductions or deferrals in 2020 and 2021, respectively. Shipyard operations have been impacted, so there will be delays of new ships previously planned for delivery in 2020 and 2021.

The company estimates its cash burn to be, on average, in the range of approximately $250 million to $275 million per month during a suspension of operations.

At the beginning of 2020, RCCL was looking at a strong booking pattern at higher prices than the previous year.

“Given the impact of Covid-19, booking volumes for the remainder of 2020 are meaningfully lower than the same time last year at prices that are down low-single digits,” the RCCL statement said. “Due to the suspension in sailings, booking trends reflect elevated cancellations for 2020 and more typical levels for 2021 and beyond. Although still early in the booking cycle, the booked position for 2021 is within historical ranges when compared to the same time last year with 2021 prices up mid-single digits compared to 2020.”

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As of March 31, the company had $2.4 billion in customer deposits. This includes approximately $800 million of future cruise credits related to voyage cancellations through June 11. The company also continues to take future bookings for 2020, 2021 and 2022, and receive new customer deposits and final payments on these bookings.

The company previously withdrew its first-quarter and full-year 2020 guidance. “The magnitude, duration and speed of Covid-19 remain uncertain. As a consequence, we cannot estimate the impact of Covid-19 on our business, financial condition or near- or longer-term financial or operational results with reasonable certainty, but we expect to incur a net loss” for the first quarter and the 2020 fiscal year, “the extent of which will depend on the timing and extent of our return to service.”

Meanwhile, the company has been developing a plan to address the health challenges posed by Covid-19. It includes enhanced screening, upgraded cleaning and disinfection protocols, and plans for social distancing.

RCCL continues to work with the Centers for Disease Control and Prevention, global public health authorities, and national and local governments to enhance measures to protect the health, safety and security of guests, crew and the communities visited when operations resume.

Royal Caribbean reveals numbers seeking refunds

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Royal Caribbean Cruises has revealed just under half of its customers have requested cash refunds for cancelled cruises, with its operations currently suspended through to June 11.

In a business update, Royal Caribbean revealed it was holding $2.4 billion in customer deposits at the end of March and said, as of April 30, “approximately 45% of guests have requested cash refunds”.

The cruise giant is offering clients with cancelled bookings credits for future cruises worth 125% of the price they paid in lieu of cash refunds.

Royal Caribbean reported it started the year “in a strong booked position and at higher prices” than the previous year, but said: “Booking volumes for the remainder of 2020 are meaningfully lower than the same time last year at prices that are down [in] low-single digits.”

However, the company described booking trends for 2021 and beyond as at “more typical levels”, reporting: “The booked position for 2021 is within historical ranges . . . with 2021 prices up [in] mid-single digits compared to 2020.”

Royal Caribbean confirmed it continues to take future bookings for later this year, 2021 and 2022 and to “receive new customer deposits and final payments on these”.

Richard Fain, Royal Caribbean chairman and chief executive, said: “Travel restrictions and stay-at-home orders have severely impacted our operations.

“We are taking decisive actions to prioritise the safety of our guests and crew while protecting our fleet and bolstering liquidity.”

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He reported: “The company’s fleet is now either in port or at anchor and we have developed strict protocols to protect our crew still on board ships.”

Royal Caribbean said it was developing “a comprehensive and multi-faceted programme” to address the public health challenges posed by Covid-19, including “enhanced screening, upgraded cleaning and disinfection protocols and plans for social distancing”.

Chief financial officer Jason Liberty reported the company had also undertaken “significant cost-cutting, capital spend reductions and other cash conservation measures” and said: “We continue to evaluate all options available to us to further enhance liquidity.”

The company had $2.3 billion in cash and cash equivalents available to it at the end of April and increased its secured credit facility on May 4.

Royal Caribbean’s ships “are currently transitioning into various levels of layup, with several ships transitioning into a cold layup, further reducing operating expenses”, he said.

The company has laid-off about one-quarter of its 5,000 US onshore employees and identified $4.4 billion in savings on capital expenditure this year and next.

This will see the deferral and delay of planned ship deliveries.

However, these measures have still left Royal Caribbean with operating expenses of $150 million to $170 million a month and total monthly expenses, including interest and debt payments, of up to $275 million.