Disney cruise ships first to offer WiFi by megabyte

By Tom Stieghorst

Sample rates for Connect@Sea

Pay-As-You-Go
25 cents per MB

Small package 
$19 for 100 MB (19 cents per MB)

Medium package
$39 for 300 MB (13 cents per MB)

Large package
$89 for 1,000 MB (9 cents per MB)

MIAMI — As the cruise industry rushes to expand the availability of WiFi for passengers, Disney Cruise Line has broken from the pack on the model it uses to charge for Internet usage on its ships, offering a system based on how many megabytes are used rather than on how much time is spent online.

The result is a system that costs less for services that don’t use much data, such as email, and more for bandwidth-hungry uses, such as streaming video.

The pay-by-the-minute model is the current standard at sea.

In practical terms, guests who only want to send or retrieve a few emails will pay very little, while those who want to use the Internet as an onboard entertainment system to stream movies or YouTube videos, for example, will pay more.

Disney is the first line to implement the Connect@Sea system developed by MTN Communications. Beyond enabling the cruise line to better match a user’s needs to the price charged, MTN said the data allotment system makes more efficient use of bandwidth. As a result, speeds for all users should increase.

“We think it’s going to be the wave of the future,” said Brent Horwitz, MTN’s senior vice president of cruise and ferry services.

Cruise lines have been pushing suppliers of Internet connectivity to come up with faster and more creative ways to provide access as demand soars and guests’ expectations of seamless, ubiquitous connections grow.

Disney passengers using WiFiLines are especially eager to foster social media use by guests, because postings by passengers on Facebook, Instagram and Twitter serve as user-generated marketing messages that are cost-efficient and perceived by the general public as highly credible.

But ships are limited by their dependence on expensive satellite telecommunications when they are out of range of land-based transmission infrastructures.

Disney began rolling out the service in early February on the Disney Magic and finished this month with the Disney Fantasy.

“The data-based pricing is available onboard all four ships,” said Disney Cruise Line spokeswoman Lauren Falcone.

Charges start at 25 cents per megabyte in a pay-as-you-go option that Disney describes as “perfect for guests who are not sure how often they will be online.”

WiFi packages, however, offer passengers savings for buying their megabytes in bulk.

Disney said a medium package of 300 MB would be good for users who want to share vacation photos right away. It costs $39, or about 13 cents per MB, while the heavy-use package of 1 gigabyte costs $89, or 9 cents per MB.

Since many users don’t know how many megabytes their various applications take up, there is a browser-based graphic gauge that provides a readout of how much data has been transmitted on the account.

Previously, Disney had charged 75 cents a minute for pay-as-you-go service, a charge that is typical among cruise lines.

With time-based WiFi services, bulk packages on cruises of seven nights or less range from $27.50 for 50 minutes to $74 for 250 minutes. Packages with more minutes are available on cruises longer than seven nights.

MTN’s Horwitz said that with a data-allotment system, the speed of service will be “multiple-times higher” because it is a more efficient way to use the transmission system. In addition, MTN and other providers are perfecting just-in-time increases in bandwidth capacity that can be used to improve flexibility.

Another advantage of using data metering is that guests can remain logged on to their email for long periods, since there are no per-minute charges. Users of the pay-as-you-go plan can set a predefined spending limit so they don’t inadvertently exceed their budget, according to Disney.

Horwitz said that by stimulating use while making pricing more flexible, MTN hopes data allotment will make Internet access both more profitable for the cruise line and more user-friendly for the guest.

With faster speeds, “the cruise passenger will have something more commensurate with the rest of the cruise vacation,” he said.

All Disney ships to sail from Florida in early 2015

All Disney ships to sail from Florida in early 2015

By Jerry Limone
All four of Disney Cruise Line’s ships will sail from Florida ports in the first four months of 2015, three from Port Canaveral and one from Miami.

Bookings for these 2015 winter cruises open to the public on Nov. 14.

The Disney Dream will sail three- and four-day Bahamas cruises, and the Disney Magic will sail seven-day eastern and western Caribbean cruises. Both ships will be based in Port Canaveral. The Disney Fantasy will sail seven-day eastern Caribbean cruises from Port Canaveral.

The Disney Wonder will sail from Miami on four-day Bahamas and five-day western Caribbean cruises.

Ships will call at Disney’s private island, Castaway Cay, on all cruises.

Disney adds lifeguards to its cruises

Disney adds lifeguards to its cruises

Disney Cruise Line has reportedly become the first major cruise line to install lifeguards on all of its ships.

Although no official announcement has been made, passengers on board the Disney Dream and Disney Magic have seen lifeguards stationed by family pools since late September, according to Cruise Critic.

Disney Fantasy and Disney Wonder are expected to follow suit with the new policy within the next couple of weeks.

Lifeguards will be on duty at all times the pools are open, which is generally all hours of the day, apart from night-time and if there’s bad weather. Disney stated that it regularly looks at its policies on these and all issues and is always willing to make changes where necessary.

Currently, most cruise lines do not provide life guards for their pools. However, the issue has been cast into the media spotlight in the last few weeks following the drowning of a young boy onboard a ship operated by Carnival.

The tragic event occurred onboard the Carnival Victory while it was at sea and en-route to Port Miami in the US. At the time, Carnival told the Associated Press: “To the best of our knowledge it is the first time a child has drowned aboard one of our ship.

“Carnival extends its heartfelt sympathy to the family during this very difficult time. The company’s CareTeam is providing assistance and support.”

Although such cases are rare, it did prompt many to suggest that cruise lines and hotels have an obligation to ensure that youngsters in their pools are safe. On the other hand, some remain adamant that the responsibility for watching children while they are on a cruise ship remains with parents.

According to Carol Finkelhoffe, chair of the Cruise Line & Passenger Ship Committee in the US, all cruise lines should be providing lifeguards for family pools. She said earlier this month: “Someone should be watching the pool. It’s foreseeable that these types of accidents can happen … and they should do something to prevent them.”