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Disney Cruise Line allows shorts in dining rooms

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Disney Cruise Line allows shorts in dining rooms

By Tom Stieghorst
Disney Cruise Line will drop language prohibiting shorts in the communications to guests about suitable dining room attire.

The change applies to the three “rotational” restaurants on Disney ships, such as Animator’s Palate, but not the extra-charge restaurants such as Palo or Remy.

Disney spokesman Mark Sadowski said the change was driven by feedback from guests. “We started hearing more and more that’s what they wanted,” he said. “Especially in warmer climates, its just a natural attire.”

Other cruise lines that carry large family contingents, including Carnival Cruise Lines, Norwegian Cruise Line, Royal Caribbean International and Princess Cruises, all discourage shorts in the formal dining areas for dinner, although Norwegian says it really doesn’t have a dress code.

Sadowski said swimwear will continue to be prohibited in the dining rooms.

Disney Cruise Line tops J.D. Power satisfaction survey

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Disney Cruise Line tops J.D. Power satisfaction survey

By Tom Stieghorst
J.D. Power & Associates has ranked Disney Cruise Line tops for consumer satisfaction in its first-ever survey of the cruise industry.

Disney scored well ahead of the pack. Four other cruise lines were bunched together. But their satisfaction index scores placed Royal Caribbean International second, followed by Holland America Line, Celebrity Cruises and Princess Cruises.

Norwegian Cruise Line and Carnival Cruise Lines rated below the industry average score for satisfaction, J.D. Power said.

The survey found 18% of passengers reported experiencing at least one problem on their cruise.

“Many cruise lines in the report have very high levels of passenger satisfaction, well above the report average; however, for more than a year, the overall industry has been dealing with a lot of negative news affecting customer perceptions, expectations and trust,” said Ramez Faza, senior account manager of the global travel and hospitality practice at J.D. Power.

“To raise the bar, the industry must focus on meeting the needs of the nearly 20% of passengers who experience a problem with their cruise line experience,” Faza said.

Disney surges on new cruise ship, higher park attendance

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Disney surges on new cruise ship, higher park attendance

By Michelle Baran
Operating income and revenue at Walt Disney Co.’s Parks and Resorts division continued to grow in the company’s fiscal second quarter, due in large part to the Disney Fantasy cruise ship and increased spending at the domestic parks.

Operating income for Parks and Resorts increased 73% to $383 million, and revenue grew 14% to $3.3 billion, Disney reported.

Disney said that higher operating income for domestic operations was primarily due to increased guest spending and attendance at the Walt Disney World Resort in Florida and the Disneyland Resort in California, as well as the Disney Fantasy cruise ship, which launched in March 2012.

During the second-quarter earnings call on Tuesday, Disney executives continued to tout investments recently made in the domestic parks, most notably the multibillion-dollar overhaul of Disney California Adventure at the Disneyland Resort, as driving returns.

Additionally, the company reported higher guest spending at Disneyland Paris and increased attendance at Hong Kong Disneyland.

For the entire company, net income for the quarter increased 32% to $1.5 billion. Revenue grew 10% to $10.55 billion.