Disney adds lifeguards to its cruises

Disney adds lifeguards to its cruises

Disney Cruise Line has reportedly become the first major cruise line to install lifeguards on all of its ships.

Although no official announcement has been made, passengers on board the Disney Dream and Disney Magic have seen lifeguards stationed by family pools since late September, according to Cruise Critic.

Disney Fantasy and Disney Wonder are expected to follow suit with the new policy within the next couple of weeks.

Lifeguards will be on duty at all times the pools are open, which is generally all hours of the day, apart from night-time and if there’s bad weather. Disney stated that it regularly looks at its policies on these and all issues and is always willing to make changes where necessary.

Currently, most cruise lines do not provide life guards for their pools. However, the issue has been cast into the media spotlight in the last few weeks following the drowning of a young boy onboard a ship operated by Carnival.

The tragic event occurred onboard the Carnival Victory while it was at sea and en-route to Port Miami in the US. At the time, Carnival told the Associated Press: “To the best of our knowledge it is the first time a child has drowned aboard one of our ship.

“Carnival extends its heartfelt sympathy to the family during this very difficult time. The company’s CareTeam is providing assistance and support.”

Although such cases are rare, it did prompt many to suggest that cruise lines and hotels have an obligation to ensure that youngsters in their pools are safe. On the other hand, some remain adamant that the responsibility for watching children while they are on a cruise ship remains with parents.

According to Carol Finkelhoffe, chair of the Cruise Line & Passenger Ship Committee in the US, all cruise lines should be providing lifeguards for family pools. She said earlier this month: “Someone should be watching the pool. It’s foreseeable that these types of accidents can happen … and they should do something to prevent them.”

Disney Cruise Line allows shorts in dining rooms

Disney Cruise Line allows shorts in dining rooms

By Tom Stieghorst
Disney Cruise Line will drop language prohibiting shorts in the communications to guests about suitable dining room attire.

The change applies to the three “rotational” restaurants on Disney ships, such as Animator’s Palate, but not the extra-charge restaurants such as Palo or Remy.

Disney spokesman Mark Sadowski said the change was driven by feedback from guests. “We started hearing more and more that’s what they wanted,” he said. “Especially in warmer climates, its just a natural attire.”

Other cruise lines that carry large family contingents, including Carnival Cruise Lines, Norwegian Cruise Line, Royal Caribbean International and Princess Cruises, all discourage shorts in the formal dining areas for dinner, although Norwegian says it really doesn’t have a dress code.

Sadowski said swimwear will continue to be prohibited in the dining rooms.

Disney Cruise Line tops J.D. Power satisfaction survey

Disney Cruise Line tops J.D. Power satisfaction survey

By Tom Stieghorst
J.D. Power & Associates has ranked Disney Cruise Line tops for consumer satisfaction in its first-ever survey of the cruise industry.

Disney scored well ahead of the pack. Four other cruise lines were bunched together. But their satisfaction index scores placed Royal Caribbean International second, followed by Holland America Line, Celebrity Cruises and Princess Cruises.

Norwegian Cruise Line and Carnival Cruise Lines rated below the industry average score for satisfaction, J.D. Power said.

The survey found 18% of passengers reported experiencing at least one problem on their cruise.

“Many cruise lines in the report have very high levels of passenger satisfaction, well above the report average; however, for more than a year, the overall industry has been dealing with a lot of negative news affecting customer perceptions, expectations and trust,” said Ramez Faza, senior account manager of the global travel and hospitality practice at J.D. Power.

“To raise the bar, the industry must focus on meeting the needs of the nearly 20% of passengers who experience a problem with their cruise line experience,” Faza said.