Tag Archives: Dover

Carnival Pride Cruise Cancelled After Technical Issue

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Carnival Pride in Alsund, Norway photo credit Spacejunkie2 (Flickr)

Carnival Cruise Line cancelled the upcoming cruise onboard the Carnival Pride following a technical issue with the vessel.

Scheduled to sail roundtrip from Dover, England, on July 21, the nine-night itinerary was set to visit the British Islands and Ireland.

According to a statement published by Brand Ambassador John Heald, following the technical issue, the Carnival Pride made an unplanned stop in Kiel, Germany, to board expert technicians.

While work onboard is underway to get the ship back to Dover “as quickly as possible,” it was necessary to cancel the upcoming departure, the statement said.

“We know you have been looking forward to your summer cruise and are very sorry to share this unexpected, last-minute news,” Carnival added.

Affected passengers will be offered different compensation and options, based on their current location and plans.

Those who have not yet travelled to Europe will receive a full refund and a 100 per cent future cruise credit (FCC), plus any airline cancellation fees, Carnival stated.

Meanwhile, the passengers already in Europe will receive reimbursement for the expenses related to the cancelled cruise.

These guests will be eligible to receive a refund of two nights of hotel accommodation (up to $300 per night) and food per diem of US$100 per day, per person, beginning on Friday.

Carnival is also covering airline fees in case the passengers decide to return home now.

“Based on when we can make the repairs and return the ship to Dover, we may be able to operate a revised itinerary with a shorter cruise that will end in Dover on the originally scheduled debarkation date of Sunday, July 30,” the company added.

If a shorter cruise does go ahead, Carnival will provide a prorated refund of the original cruise fare, in addition to offering a to-be-determined amount of onboard credit.

Carnival is also said to be exploring any availability on seven-day cruises onboard its sister brands out of Southampton on July 22.

Passengers currently onboard in Germany, meanwhile, can opt to return to the United Kingdom or to stay onboard.

“Our team has been busy exploring all options to get you back to the UK so you can catch your return flights home or continue your vacation in Europe,” the company said in a statement delivered onboard.

“We cannot project when the Carnival Pride will depart for Dover, but for those guests with flexibility, you may stay on the ship until Dover if that is an option for you,” the letter said, adding that the extended period onboard won’t have any cost to the guest.

All passengers who boarded the vessel on July 9 will also receive a one-day prorated refund of their cruise fare plus a 25 per cent future cruise credit.

Fred. Olsen Cancelling Some Winter Cruises Due to Lack of Demand

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Fred. Olsen Cruise Line announced it is cancelling four winter cruises on the Bolette due to a lack of bookings.

In addition, the next cruise on the Balmoral is cancelled due to a propeller issue and the company also noted that none of these challenges is due to the resignation of Chairman Fred. Olsen Jnr. decided to step down after spending 35 years in the cruise industry.

The company said it continues to be proud of its family-run business with both Fred. Olsen and Anette Olsen remain on the board.

“We got through the pandemic which was the most difficult time for the travel industry, and cruise lines in particular. During this time, we invested in our business by buying two beautiful new ships. Like every travel company, trying to get back to normal, we are still having to navigate some choppy seas along the way,” said Peter Deer, managing director, in a prepared statement. “Our job during this is to look after our guests and crew and ensure we provide a wonderful experience. I sincerely apologise to all guests who are affected on cruises this winter. I hope you will give us the chance to put this right for you.”

In regards to Bolette’s cancellations, the company said:  “This is always a quieter period for cruising and this small number of sailings did not quite reach the guest numbers we were hoping for, especially in light of the current high fuel prices we are all facing. With most of our crew remaining onboard (and the remainder taking their planned leave), we will use this time to bring forward some routine technical work which we had planned to do in 2023 – it will also leave us with one of our ships in the north of the country and one in the south for most of the winter.”

The company said that cancelling these cruises was not an easy decision its team has been speaking with affected guests to help them find an alternative cruise to look forward to.

The Bolette will return on December 21 2022 for her planned Christmas cruise to Norway.

The company also made the decision to move her full winter schedule from Tilbury to Dover and Southampton, and any guests who are affected by this have been contacted over the last couple of days.

Making matters worse, the company also said it had an issue with one of the propellers on the Balmoral this week.

“These things happen of course, but the timing really couldn’t be worse,” the statement read. “As a result, she will need to go into a very short drydock in Newcastle which means we have been left with no alternative but to cancel her next cruise which was due to depart from Rosyth on Monday. We have been looking after these guests today, explaining their options. Balmoral will be sailing again from Southampton on 11th September and the rest of her schedule will remain unchanged.”

Fred. Olsen Cruise Lines Resumes Sailings from Scotland

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For the first time since 2019, Fred. Olsen Cruise Lines will resume sailings from Scotland this year aboard Balmoral, according to a press release.

The Balmoral, which welcomed her first guests back on board in May 2022, will set sail from Rosyth in Edinburgh, Scotland on July 8 for an eight-night “Hidden Gems of the Norwegian Fjords” cruise, taking travellers to Nordfjord, Sognefjord, Fjaerlandsfjord, Eresfjord, Molde, Skjolden, and Olden, according to the company.

The Balmoral, named after Queen Elizabeth II’s Scottish estate, joined the company’s new ships, Bolette and Borealis, both of which resumed cruising in 2021.

The Borealis became the first UK cruise ship to sail internationally in the post-pandemic era and the Balmoral’s first cruise was the “Canary Islands with the Funchal Flower Parade. ”Since then, she has sailed from Newcastle to Norway, Finland, Sweden, Estonia, and Latvia.

The Balmoral will depart from Rosyth for the rest of summer 2022, before sailing on a series of cruises from Southampton, Dover, and Portsmouth in September.

“This first departure from Rosyth will be extra special as Scotland is Balmoral’s spiritual home, and we always receive a warm welcome when sailing from there. There is a long and proud history at Fred. Olsen of naming ships after Scottish icons, which reflects the connections between the Olsen family and Scotland. It is wonderful to have three ships sailing again, which allows us to offer departures from more regional ports around the UK,” said Peter Deer, managing director, Fred. Olsen Cruise Lines.

Sample Cruises:

Cities & Islands of Sweden, Estonia & Latvia, Departing from Rosyth
Date: July 16, 2022
Duration: 13 nights
Itinerary: Edinburgh (Rosyth), Scotland – Liepaja, Latvia – Saaremaa, Estonia – Tallinn, Estonia – Stockholm Archipelago, Sweden – Stockholm, Sweden – Visby, Sweden – Riga, Latvia – Klaipeda, Lithuania – Edinburgh (Rosyth), Scotland
Price: From £999 per person

Discovering Castles, Palaces, and Cultural Landmarks of Northern Europe, Departing from Rosyth
Date: August 19, 2022
Duration: 10 nights
Itinerary: Edinburgh (Rosyth), Scotland – Fredericia, Denmark – Klaipeda, Lithuania – Gdansk, Poland – Sassnitz, Germany – Szczecin, Poland – Kiel Canal Transit, Germany – Edinburgh (Rosyth), Scotland
Price: From  £1199 per person

French Rivers With Bordeaux, Departing from Rosyth
Date: August 29, 2022
Duration: 11 nights
Itinerary: Edinburgh (Rosyth), Scotland – Lorient, France – Bordeaux, France – River Seine, Rouen, France – Honfleur, France – Edinburgh (Rosyth), Scotland
Price: From £1199 per person