Tag Archives: cancelled

Virgin Voyages Cancels Scarlet Lady Cruise

Posted on by
Reply

Virgin Voyages Cancels Scarlet Lady Cruise

Virgin Voyages recently cancelled a cruise on board the Scarlet Lady that was scheduled to sail from Miami on April 19, 2026.

According to a statement sent to booked guests, the sailing will no longer go ahead due to a full-ship charter.

“It looks like your Scarlet Lady sailing on April 19, 2026, has been privately chartered. We’re truly sorry for the impact this has on your plans, and we’re here to make it right,” Virgin Voyages said in the letter.

As part of its 2025-26 season in the region, the Scarlet Lady was scheduled to offer a seven-night cruise to the Eastern Caribbean.

Sailing from Virgin’s Terminal V in Miami, the itinerary included visits to Puerto Plata in the Dominican Republic, San Juan in Puerto Rico and Tortola in the British Virgin Islands.

Affected guests are being offered two options, including rebooking their cruise to the Resilient Lady’s April 18, 2026, cruise.

According to Virgin, the ship is set to offer the “San Juan & Dominican Dreams” itinerary, which also sails for seven nights and features visits to Puerto Plata and San Juan, as well as Bimini in the Bahamas.

Passengers will get the same cabin category on the new booking, with their original paid fares protected, the company added.

If the new voyage costs less than the original booking, Virgin said it will refund the difference to the original form of payment.

All promotions from the initial booking, including Bar Tab bonuses, will also carry over to the sailing onboard the Resilient Lady.

Some cabin categories are also set to receive the company’s Sailor Loot onboard credit as “a thank you for sticking with us.”

The company is also offering similar perks to guests who opt to change their booking for other seven-night cruises in the Caribbean.

Lastly, passengers will be able to cancel their bookings to receive a 100 per cent Future Voyage Credit or a full refund.

Carnival Pride Cruise Cancelled After Technical Issue

Posted on by
Reply

Carnival Pride in Alsund, Norway photo credit Spacejunkie2 (Flickr)

Carnival Cruise Line cancelled the upcoming cruise onboard the Carnival Pride following a technical issue with the vessel.

Scheduled to sail roundtrip from Dover, England, on July 21, the nine-night itinerary was set to visit the British Islands and Ireland.

According to a statement published by Brand Ambassador John Heald, following the technical issue, the Carnival Pride made an unplanned stop in Kiel, Germany, to board expert technicians.

While work onboard is underway to get the ship back to Dover “as quickly as possible,” it was necessary to cancel the upcoming departure, the statement said.

“We know you have been looking forward to your summer cruise and are very sorry to share this unexpected, last-minute news,” Carnival added.

Affected passengers will be offered different compensation and options, based on their current location and plans.

Those who have not yet travelled to Europe will receive a full refund and a 100 per cent future cruise credit (FCC), plus any airline cancellation fees, Carnival stated.

Meanwhile, the passengers already in Europe will receive reimbursement for the expenses related to the cancelled cruise.

These guests will be eligible to receive a refund of two nights of hotel accommodation (up to $300 per night) and food per diem of US$100 per day, per person, beginning on Friday.

Carnival is also covering airline fees in case the passengers decide to return home now.

“Based on when we can make the repairs and return the ship to Dover, we may be able to operate a revised itinerary with a shorter cruise that will end in Dover on the originally scheduled debarkation date of Sunday, July 30,” the company added.

If a shorter cruise does go ahead, Carnival will provide a prorated refund of the original cruise fare, in addition to offering a to-be-determined amount of onboard credit.

Carnival is also said to be exploring any availability on seven-day cruises onboard its sister brands out of Southampton on July 22.

Passengers currently onboard in Germany, meanwhile, can opt to return to the United Kingdom or to stay onboard.

“Our team has been busy exploring all options to get you back to the UK so you can catch your return flights home or continue your vacation in Europe,” the company said in a statement delivered onboard.

“We cannot project when the Carnival Pride will depart for Dover, but for those guests with flexibility, you may stay on the ship until Dover if that is an option for you,” the letter said, adding that the extended period onboard won’t have any cost to the guest.

All passengers who boarded the vessel on July 9 will also receive a one-day prorated refund of their cruise fare plus a 25 per cent future cruise credit.

Ambassador Cancels Cruise Over Safety Issue

Posted on by
Reply

Ambassador Cruise Line has cancelled its three-day Festive Market Getaway sailing aboard the Ambience that was set to sail on Dec. 18.

The UK-based brand said that ‘following annual maintenance works conducted, an issue with the lifeboat station on board Ambience was identified,” in a statement.

“We have chosen to immediately address this as a precautionary measure and, as such, will not be able to complete the repair and post-repair test in time to successfully operate today’s sailing,” the company said. “It is never an easy decision to cancel any itinerary, particularly at this time of year, and we would like to apologise to all those guests who were due to sail with us today.”

The Ambience is expected to be back in service for a Dec. 21 departure for a “winter sun” itinerary sailing 15 nights to the Canary Islands for Christmas and New Year.