Inventory for Empress of the Seas will not be released a few months at a time in 2017 as it has been in 2016, Royal Caribbean International president Michael Bayley said on Friday.
The Empress has been sailing short itineraries to the Bahamas and the Caribbean since it returned to Royal Caribbean’s fleet in June. It had been renovated at a cost of $50 million with the intent to use it on itineraries to Cuba.
However, Royal Caribbean has yet to gain approval from Cuban authorities to begin those cruises.
“We really were holding it late and hoping for the itinerary change,” Bayley said during Royal Caribbean Cruises Ltd.’s third-quarter earnings call.
With cabins available only a few months ahead of time, travel agents have difficulty making group bookings that typically require longer to organize than individual ones.
Empress cruises are currently available through April 2017.
Royal Caribbean was also delayed in launching the Empress into Caribbean service by unexpected construction obstacles after the ship was returned from Royal’s Spanish subsidiary Pullmantur.
During the call, Royal Caribbean said projected earnings in the current fourth quarter have been pared by an estimated $13 to $15 million by the delay in getting Empress sailing again and the resulting lost sales momentum.
For the third quarter, RCCL reported net income of $693.3 million on revenue of $2.56 billion. Results are not directly comparable with last year’s third quarter because of a huge write-down on Pullmantur.
Executives said the company is in a better booked position for next year than it was last year at this time, with both loads and pricing ahead of pace. North American demand for Europe is returning in the absence of recent terrorism incidents, they said, although Europe will account for 15% of Royal’s overall capacity in 2017, down from 20% this year.
The Caribbean will rise to 50% of overall capacity with the addition of Harmony of the Seas, which will not sail in Europe next summer as it did this year, and the shift of Celebrity Equinox from Europe to the Caribbean year-round.
After a pause in bookings following Hurricane Matthew, Royal Caribbean began some promotions to restart consumer demand.
Royal Caribbean this year spent $50 million renovating the Empress of the Seas for potential use in Cuba. Photo Credit: Tom Stieghorst
Cruise lines are increasingly focusing their capital investments on renovating older ships as fleet sizes grow and attitudes evolve about the kinds of returns they get from new ships versus refurbished ones.
In Europe, where most new ships are built, 20.3% of what cruise lines spent at shipyards last year was for refurbishment, up from 5.7% in 2008, according to a new white paper from Seatrade.
Last year, Carnival Corp. spent more on improvement and replacement of its ships than it did building new ones.
For passengers and travel agents, that translates to having a broader selection of up-to-date vessels from which to choose and new features on older ships, not just on newbuilds.
Cunard Line’s Queen Mary 2 provides a recent example.
The QM2 pulled into its pier in Brooklyn in July after a $132 million “remastering,” one of the most expensive refurbishments ever undertaken. In 25 days at the Blohm & Voss shipyard in Hamburg, Cunard added 30 balcony cabins and 15 solo traveler cabins and completely redid a restaurant and lounge.
It also overhauled the King’s Court buffet restaurant, upgraded the Queens and Princess Grill restaurants and expanded the dog kennels, a feature unique to Cunard.
The atrium of the Ruby Princess, a ship that was refurbished last December. Photo Credit: Tom Stieghorst
The QM2 was one of 40 cruise vessels renovated during the first six months of the year, according to the white paper, which estimated their combined cost of renovation at $1 billion.
That’s more than what the QM2 cost when it was launched in 2004.
There are several reasons why refurbishment is a growing business segment for shipyards.
For one, the fleets keep getting larger. There were 448 ships last year owned by CLIA-member cruise lines. Safety rules dictate that ships go to drydock at least once every five years. Since ships can have a useful life of 30 years or more, each one could get at least six refurbishments.
Some cruise lines are also slowing the pace of new construction. Carnival Corp., with 100 ships already, is sticking to growth of two or three ships a year. So the proportion of its capital spent on refurbishment is growing.
Last year, Carnival spent $981 million on new ships, chiefly the P&O Cruises ship Britannia, and $1 billion on ship improvements and replacements, according to its annual report.
Other cruise lines said the financial returns from refurbishments can equal or surpass those of newbuilds.
Frank Del Rio, CEO of Norwegian Cruise Line Holdings, has roughly doubled the amount budgeted for the drydocking of Norwegian Cruise Line ships, to about $35 million per ship, according to the Seatrade white paper.
In comments to Wall Street analysts last November, Del Rio described it as an alternative strategy to simply churning out new ships to drive revenue.
“We think the return on invested capital on these kinds of choices outpaces the [return] and the payback of new vessels,” he said. “We’ve got billions of dollars invested in these ships. You have to maintain them at the highest standards if you expect to achieve these higher yields.”
As a result, all of Norwegian’s ships except one will undergo refurbishments between 2016 and 2018.
Norwegian and other cruise lines use drydock to add to older vessels features that have proven to be hits on newbuilds. This fall, Norwegian will add Margaritaville restaurants to the Norwegian Breakaway and Getaway after the concept was successful on the Norwegian Escape.
Carnival Cruise Line’s $500 million Fun Ship 2.0 program is largely about adding features to older ships that keep them competitive and consistent with its latest vessels.
“They’re looking to have a homogenous brand,” said Tony Peisley, a cruise industry analyst who authored the Seatrade paper.
Cruise lines also struggle with what to do with their oldest ships, which still have value but are no longer very competitive in North America. Ten years ago, they were often transferred to European lines, but as Europe has struggled economically that trend has been reversed.
Patterned gray carpet was installed throughout the Azamara Journey during its drydock earlier this year. Photo Credit: Tom Stieghorst
Royal Caribbean International this year took back the Empress of the Seas from its Spanish subsidiary, Pullmantur, and spent $50 million renovating it for potential use in Cuba, an emerging market.
Also sailing to Cuba is the Adonia, an aging P&O ship that Carnival Corp. transferred to the Fathom brand following a drydock in March that included both technical work and some redecorating.
The Adonia was refit and made available to Fathom, in part, to find a use for a ship that wasn’t doing well for P&O.
“That’s what they’ve been doing, they’ve been refurbishing, not retiring,” said Vince Ciepiel, an analyst at Cleveland Research who has expressed concern about lines having too much capacity.
Peisley said cruise lines are loath to sell ships to competitors, because, “It’s not so much that they can’t get rid of them as they don’t want to sell them to their rivals. So that kind of limits their options.”
The Seatrade white paper identifies four levels of refurbishment, ranging from adding new paint and carpets at a minimal cost of between $4 million and $5 million to a redo the size of the QM2.
Most fall in the $30 million to $50 million range and involve a combination of technical upgrades, such as new air scrubbers, and retrofits of popular features, such as bars and restaurants.
While new ships are built almost exclusively in Europe, refurbishments are done there as well as in Canada, the U.S., Singapore and the Bahamas. This year, the Grand Bahama Shipyard in Freeport is by far the busiest yard, with 19 cruise ship drydocks on its schedule.
Carnival Corp. and Royal Caribbean Cruises Ltd. both have a 40% ownership stake in the yard, which was founded in 2000, and its location cuts transit times for refurbishment of ships based in the Caribbean.
Royal Caribbean International recently spent $50 million to refurbish the Empress of the Seas. It originally joined Royal in 1989 as the Nordic Empress and had been sailing for Pullmantur until earlier this year.
The 1,602-passenger ship is currently doing 4- and 5-day Caribbean cruises from Miami through Oct. 29, but Royal expects to use it for cruises to Cuba once the Cuban government gives permission. Shown here is the pool deck.
Photo Credit: Tom Stieghorst
Royal Caribbean International has an unusual dilemma with the Empress of the Seas.
Because it is planning to sail the ship to Cuba when it gets approval from Cuban authorities, it can’t plan cruises very far ahead on the ship’s current Caribbean itineraries.
So, for example, it can’t sell groups early in the booking cycle to get a base of business going. It only has inventory available through Oct. 29, basically a three-month window.
Moreover, Empress is an old ship — the former Nordic Empress — albeit with a recent $50 million makeover. There’s nothing really like it in the rest of the Royal fleet.
So Royal held an open house for agents last week, in a bid to show off the improvements, help agents get a better understanding of the ship and bring it top of mind.
The ship looked remarkably good for a 27-year-old vessel. Some minds were changed.
Cheryl Scavron, a Dream Vacations franchisee in Pompano Beach, Fla., said she initially thought the ship and its four- and five-day itineraries was best suited as a party cruise for young people. “Now that I see it again, I think this would be nice for a couple,” she said.
Over the course of a couple of hours, about 200 agents got a thorough tour of the ship’s cabins and public spaces. They also got entertained by a Cuban combo in boleros; had a sample of the mixed drinks served onboard; saw snippets of two main theater shows, “Bailamos” and “Three”; and had a lunch of branzino or steak in the main dining room.
Two Royal executives, senior VP of hotel operations Mark Tamis and senor VP of sales Vicki Freed, hosted the event, but Scavron was impressed that Royal brought sales reps, not only from South Florida, but from as far away as California, to conduct the tours.
“Vicki really knows how to sell a ship,” Scavron said. “She brought in enough people, and had good entertainment. She made the ship look the best it can look,” she said.