Norwegian Cruise Line upgrades loyalty program

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Norwegian Cruise Line has enhanced Latitudes Rewards, its loyalty program. It said there are improved benefits across all tiers.

Two new tiers have been added at the top end for the most frequent cruisers. Platinum Plus applies to guests who have earned 175 points and above, while Ambassador is an elite level for guests earning a minimum of 700 points.

They will get new benefits, including dinner with the ship’s officers for Platinum Plus and Ambassador, and a complimentary seven-day cruise for Ambassador.

New complimentary benefits include a bottle of sparkling wine for all Latitudes Rewards guests, shore excursion discounts for Silver members and above, and bottled water for Gold members and above.

The program awards one point for every cruise night, one additional point for each night spent in a suite or The Haven, and one additional point per night when booking Latitudes Rewards Insider Offer.

Lower tiers are Bronze (1-29 points), Silver (30-54 points), Gold (55-79 points) and Platinum (80-174 points).

The changes are effective Feb. 3.

MSC extends ‘status match’ loyalty scheme to the UK


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Consumers holding loyalty club memberships from cruise lines, hotel groups and tour operators will be able to join a new MSC Cruises club which will automatically match their existing level of benefits.

Membership of the MSC Voyagers Club guarantees a 5% discount on cruise prices, with tiered ‘Classic’, ‘Silver’, ‘Gold’ and ‘Black’ rewards levels offering different on-board privileges.

The Italian line’s loyalty scheme also offers members access to special ‘Voyagers Selection’ sailings with additional discounts of up to 15%.

The tier level new members are assigned will match as closely as possible with the level of benefits they are receiving from their existing scheme, according to the line.

Members can then book direct or via a travel agent.

The ‘status match’ programme has already been introduced in countries such as the US, Italy, Germany and France and is being extended to the UK from October 26.

MSC Cruises executive director UK and Ireland, Giles Hawke, said: “The status match programme has already proved to be a great success in other countries so it is great news guests in the UK can now enjoy its benefits.

“The scheme is a great way of encouraging those who have not tried MSC Cruises to join us and understand what our Mediterranean way of life is all about while retaining all the perks and privileges they are used to.

“We are sure the initiative will help our trade partners by encouraging customers to try something new.

“Selling MSC Cruises is great for agents, who benefit from best-in-class commissions, including pre-purchased extras such as shore excursions and drinks packages.”

Azamara drops free Internet from loyalty program

Azamara Club Cruises has changed Le Club Voyage, its loyalty program, by adding new features but dropping others, including free Internet and laundry service.

“We expect mixed reaction to the discontinued benefits,” the two-ship cruise line said in a posting on its website. It said the change is “the right long-term decision for our guests and brand.”

Among the new benefits are more complimentary voyage nights for achieving a higher tier in the program.

Passengers earn points in a five-tier program according to number of nights sailed and cabin category. In the new program, guests staying in Club Oceanview cabins will earn three points a night instead of two, and those staying in Club Veranda cabins will earn five points a night instead of three, Azamara said.

Other new benefits include a dedicated shoreside program manager, various discounts and upgrades and a Club Voyage desk for guest inquiries.

Benefits being discontinued, in addition to free laundry service and Internet access, include a bottle of sparkling wine on embarkation, free wine tastings on voyages of 10 nights or longer and a welcome-home gift for advancing to the next tier.

The changes take effect Jan. 1.