Norwegian Strategic on Alaska

Norwegian Bliss

Norwegian Cruise Line Holdings (NCLH) President and CEO Frank Del Rio underscored his enthusiasm for Alaska on the company’s third-quarter earnings call.

He said the company will continue to make investments and cultivate partnerships in the region, noting the new pier NCLH has agreed to build in Ketchikan, its $20 million purchase of 2.9 acres of waterfront property in Juneau, and the construction of a second pier at Icy Point Strait.

“We are investing in port facilities and guest experiences,” he said. “Alaska is destination-centric and you much have the land capabilities in place. We have almost doubled our capacity in Alaska over the past three years and will be even stronger as we finalize our investments.”

NCLH’s Q3 Alaska capacity was up 17 per cent over the same period last year.

In Ketchikan, NCLH has entered into a 30-year preferential berthing agreement with Ward Cove Dock Group, which allows for the construction of a new double ship pier in Ward Cove.

Meanwhile, current zoning laws are said to prevent a pier from being built on the property in Juneau.

The pier will be built to simultaneously accommodate two of Norwegian Cruise Line’s 4,200-passenger Breakaway-Plus class ships and is expected to be ready for the summer 2020 season.

NCLH partnered with the Port of Seattle in 2015 on the renovation and expansion of the Bell Street Terminal at Pier 66 which was ready for the 2018 season and the 4,000-berth Norwegian Bliss.

NCLH and the port entered into a 15-year lease agreement providing its ships priority berth space in Seattle for the full term of the lease in return for passenger volume guarantees. NCLH manages the cruise operations at Pier 66, while the port operates the facilities outside the cruise season.

Next year, the Norwegian brand will have three ships in Alaska, with the Norwegian Bliss, Joy and Sun will be from Seattle. In 2021, the new Encore will take over for the Joy. Oceania and Regent will each have one ship in the Alaska market, with the Regatta and the Seven Seas Mariner from Seattle, Vancouver and Seward.

Del Rio cited what he called “incredibly strong ticket pricing and onboard spend” in the Alaska market and also noted the lengthening of the season, which now runs all the way from April to October.

“In the coming years, we will further bolster our presence and commitment to the region,” Del Rio noted.

Norwegian Cruise Line christens last Breakaway-Plus ship

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Norwegian Cruise Line’s Breakaway-Plus class ship Norwegian Encore has been christened in Miami.

American singer, and godmother of the 3,998-passenger ship,  Kelly Clarkson performed a set in front of 3,500 guests in PortMiami.

The ceremony featured performances from the cast of Choir of Man and Kinky Boots, two productions guests can watch onboard Encore.

<> on November 21, 2019 in Miami, Florida.

Frank Del Rio, president and chief executive of Norwegian Cruise Line Holdings, said: “Norwegian Cruise Line has been sailing from Miami for over 50 years. We were the first to offer weekly cruises to the Caribbean.

“Five years ago, we launched our history-making Breakaway-Plus class and today we are proud to christen Norwegian Encore, the final ship of this class and a true representation of the evolution of the brand, right here in our hometown of Miami.”

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After the traditional blessings, Clarkson officially christened Norwegian Encore by breaking a bottle of champagne across the ship’s hull.

<> on November 21, 2019 in Miami, Florida.

Norwegian Encore’s sister ships are Bliss, Joy and Escape, the first Breakaway-Plus class vessel to launch in 2015.

Encore will offer seven-day voyages to the Eastern Caribbean from Miami, beginning from November 24.

Norwegian Encore draws applause for big views and thrills

The Observation Lounge on the Norwegian Encore offers ample seating and food and drink options.

The Observation Lounge on the Norwegian Encore offers ample seating and food and drink options. Photo Credit: Rebecca Tobin

ONBOARD THE NORWEGIAN ENCORE  — When Harry Sommer, the incoming president and CEO of Norwegian Cruise Line, spoke to travel advisors aboard the line’s newest megaship, the Encore, he reeled off a list of its activities: 29 dining options, a collection of virtual reality games, laser tag and the 1,100-foot racetrack.

But surprisingly, it was the “huge, huge” observation lounge that elicited spontaneous applause from the travel advisors in the audience. 

“Prime waterfront property,” Sommer said. “I think some of our cruise line competition uses that to put cabins; we like all our guests to experience that type of view. The exact same view the captain gets from the bridge.”

He then deadpanned, “Though he hasn’t invited me yet.” 

Sommer wasn’t kidding when he said the observation lounge was huge. It takes up a generous chunk of Deck 15 and offers vistas both port and starboard plus two-deck-high, floor-to-ceiling windows over the bow. There are loungers galore for disappearing with a book plus couches grouped in conversational seatings.

The decor is done up in soothing shades of sea green, taupe and wood tones, and basket-style chandeliers are suspended from the very forward part of the room. Three buffet stations and a bar offer food and drink at various times of the day. 

Haven passengers get their own generously sized forward lounge on the deck above. 

The Encore is the billion-dollar finale in Norwegian’s Breakaway-Plus class, so many of the travel advisors who saw the ship in New York, like those who would later tour it in Miami, were familiar with the ship’s layout. Agents, media and Norwegian VIPs were able to tour and stay on the ship during a two-day visit to New York  —  a “cruise” in name only, as the Encore remained docked. 

The Encore is not too different from its sisters, although, of course, there are tweaks here and there. More than one travel advisor on the ship raved about the interior decor. More than one executive pointed to the design influence of Frank Del Rio, the CEO of parent company Norwegian Cruise Line Holdings. 

A unique feature on the Encore that is destined to become a recurring feature on other ships is a new restaurant, Onda by Scarpetta, which specializes in upscale Italian cuisine. 

On the interior entrance, Onda is tucked behind Cellars, the wine bar runs in partnership with Michael Mondavi. But it’s also part of the wraparound Waterfront dining and drinking promenade and as such has tables for dining outdoors.

Also unique to the Encore is the slate of entertainment, and advisors I spoke with talked up the main-theatre productions of “Choir of Man,” which got two standing ovations during my viewing, and the Tony Award-winning musical “Kinky Boots.” 

In the category of super-active vacation, the Encore doesn’t disappoint. 

The Speedway go-kart racetrack is wider and longer than on other Breakaway-Plus ships, and each participant gets to drive for eight minutes, a suitable number of laps around the track. Passengers who aren’t into driving can watch the action from the observation platform.

Behind the go-karts is the laser tag zone, where teams of up to five players each are pitted against each other in the ruins of Atlantis. Adjacent is the gravity-defying Ocean Loops waterslide that twists and turns off the side of the ship. 

One deck below, passengers will find the Galaxy Pavilion, a collection of intense VR games, and yet another deck below that is the gym  —  and the spa, for when they’re ready to trade activity for a massage.

Another feature new to Norwegian, although not unique to the Encore, was the presence of water cartons instead of plastic bottles. In his remarks to agents (see a report, this page), Sommer talked about Norwegian’s investment in “doing the right thing,” which includes eliminating single-use plastic and plastic straws fleetwide.

“You can’t get a plastic straw on any of our ships,” he said. “Don’t ask.”