Norwegian Cruise Line’s premium all-inclusive fare ‘sparks rise in agent support’

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Norwegian Bliss Topside.

Norwegian Cruise Line has promised to never undercut its travel partners after revealing a surge in smaller agents selling its cruises since the introduction of its premium all-inclusive fare.

Nick Wilkinson, vice-president and managing director UK & Ireland, the Middle East and Africa, hailed the efforts of the trade at a media event for new ship Norwegian Bliss in central London.

He went on to link the last year’s move to premium all-inclusive pricing to a spike in agent support.

He said: “Premium all-inclusive has been an incredible success. It has opened doors to more and more agents feeling confident knowing what they’re selling with Norwegian.

“The [number of smaller agents working with Norwegian] is in double-digit growth. To me that is driving the success that we see in the market place.”

In December, NCL offered a new low-cost Just Cruise fare to run alongside premium all-inclusive to helps its sailings rank higher on online travel agencies’ searches.

He added that premium all-inclusive gave agents “the simplicity” they needed to do their job, before revealing that trade sales make up 85% of NCL’s distribution.

“[Travel agents] are our ambassadors,” he said. “They make the difference. That is why we make sure they are protected. They have a really difficult job. We will never undercut our travel agents. They are our lifeline.”

Explaining NCL’s recent decision to make New York its homeport in 2019/20 rather than a UK port, he told Travel Weekly: “The UK market is the number one market outside the US you have to look at when you are designing deployment from a global perspective.

“You have to look at what your demand is from each of those areas.”

He said it was understandable the UK market wanted “the newest, brightest, biggest” vessel but said, thanks to the Norwegian Edge renovation programme, “all our ships are exceptional”.

The 4,004-passenger ship will sail weekly seven-day Alaska cruises each Saturday from Seattle during its inaugural season.

From November, during its first winter season, the vessel will operate seven-day eastern Caribbean cruises each Saturday from PortMiami.

Bliss to Break Record in Strong San Francisco Year

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There will be three first-time visits to the Port of San Francisco in 2018, highlighted by the new Norwegian Bliss and two ultra-luxury ships: the Silver Explorer and Ponant’s Le Soleal.

The Explorer will dock in May, while the Bliss will tie up on Oct. 3, on the way back from her debut Alaska season, to be followed by the Le Soleal a day later.

The Bliss will be the biggest ship to ever call on the city by the bay.

Meanwhile, the Grand Princess will continue to sail from the port year-round, offering a mix of Alaska, California, Mexican Riviera and Hawaii itineraries starting at seven days. The 1998-built ship will offer 35 cruises from San Francisco this year.

The port was expecting a slight increase in traffic for 2017, with 300,000 passengers, up from 286,352 the year prior. A total of 82 calls were projected, while 76 calls are on the books for 2018.

Radio star Elvis Duran named Norwegian Bliss godfather

Norwegian Bliss godfather Elvis Duran speaking at an event Wednesday. Norwegian Cruise Line CEO Andy Stuart looks on. Photo Credit: Rebecca TobinNEW YORK — Radio personality Elvis Duran, who hosts the popular “Elvis Duran and the Morning Show,” will be the godfather of the upcoming Norwegian Bliss.

Norwegian Cruise Line CEO Andy Stuart presented Duran to a group of trade partners and media at an event here.

Duran said it was an honour to be named the ship’s godfather. “We are so excited to partner with Norwegian Cruise Line,” he said.

Duran’s syndicated show is broadcast on nearly 80 stations, including top 40 station Z100 in New York, where the Elvis Duran team is based. The show also is available digitally on IHeartRadio, and it reaches more than 10 million listeners a month, Norwegian said.

“Over the next year-and-a-half at least, we’ve made a pledge to our listeners to include them in every aspect of our exploration of the Norwegian Bliss, inviting them to be a part of it,” Duran said.

The Norwegian Bliss, which will spend its summers sailing Alaska cruises from Seattle, enters service in April.

Andy Stuart on naming the Norwegian Bliss’ godfather