Royal Caribbean has big technology ideas, some close to reality

Royal Caribbean’s vision of the inside cabin of the future, with virtual balcony.

BROOKLYN, N.Y. — On the cruise of the future, check-in counters, guest services desks and in-room phones will be relics, replaced by facial recognition, virtual reality and artificial intelligence.

Royal Caribbean Cruises Ltd. (RCCL) last week showcased the various ways that passengers on its three brands — Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises — will experience technological innovations going forward, some much sooner than others.

Passengers on some Royal Caribbean cruises this year (the Oasis and the Allure of the Seas) will be able to check in, order drinks and reserve shore excursions and dinner reservations on their smartphones, using the cruise company’s new app, which will debut this year on 13% of the line’s ships, half of the fleet in 2018 and on 100% of its ships by 2019.

The app, the first consumer-facing piece of the Excalibur technology initiative, is for passengers to do tasks they would normally do at the guest services desk or from their stateroom phone, in addition to checking into the cruise, tracking their luggage, opening cabin doors and texting fellow passengers.

RCCL also demonstrated the evolution of “smart staterooms,” which Royal Caribbean International president Michael Bayley said allows the room to “take care of the guest.”

On display was a Sky Suite, one of the cabin categories on the upcoming Celebrity Edge, which will have some of the features of smart speaker systems like Amazon’s Alexa. Guests will be able to make some commands, such as having the lights turn off and shades close by simply saying, “Computer, good night,” and a “good morning” command in the morning to turn them back on.  Passengers also will be able to control all of the room’s lighting, temperature and the shades using their smartphones or a control panel on the wall, including preset options like “movie” which will close the shades and turn down the lights for optimal movie watching.

As the technology gets better, Bayley said, passengers could be lying in bed and announce that they’d like a coffee, which will then be ordered.

Many of the ideas RCCL showcased are still just that, ideas that may or may not make their way onto ships. One is a “virtual restaurant” experience where passengers put on VR masks while they are eating. Diners would enjoy Japanese food while looking at cherry blossoms in Kyoto.

Another is RCCL’s vision for the inside cabin of the future, in which high-definition videos create the illusion not only of a real balcony with the ocean going by outside — complete with the appropriate weather — but a screen on the floor that shows the sea below and a moonroof ceiling that opens to the “sky.”

RCCL ventures outside cruising with launch of tour-booking site

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Royal Caribbean Cruises Ltd. (RCCL) has launched a new subsidiary, GoBe, an online seller of tours and activities – and not just to cruise customers.

“We’re thrilled to officially open GoBe to every type of traveler, from hotel guests and staycationers to business travelers with a long layover,” managing director Billy Campbell said in a statement.

GoBe says it offers thousands of tours in 97 countries, and it plans to triple inventory by the end of the year.

There are three main product categories on GoBe: high-value group tours, private excursions, and exclusive “Travel Creations.” RCCL said Travel Creations are tailor-made tours that can be “found nowhere else online.”

Users of the site can search by destination, interest or group requirements. The site can also search cruise itineraries for nearly 20 cruise lines. Certain tours and activities are designated as “cruise-friendly,” enabling users to identify which tours depart from areas close to ports.

GoBe offers a variety of products, like a sea kayak expedition in Port Frederick, Alaska, during which participants can spot humpback whales and enjoy scenic bays and estuaries; a private helicopter ride over Rome; and surfing lessons in Brazil.

If searching by interests, users can select from about 25 categories, from event tickets to family activities to full-day tours to budget tours.

Royal Caribbean working on mobile app

Harmony of the Seas

Royal Caribbean Cruises Ltd. said it has a new mobile app under development that should be ready to debut this summer.

On a conference call to discuss fourth-quarter and year-end earnings, RCCL chairman Richard Fain said the project, dubbed Excalibur internally, is expected to debut on six to 11 ships over the next year, followed by a rollout on one to two ships a month after that. RCCL’s major brands are Royal Caribbean International and Celebrity Cruises.

Fain didn’t say much about what the new app will do, but said it will “reflect all of the technologies available today.” He said the Wow bands, a wearable RFID device that assumes many functions of the key card, have been “extremely effective in simplifying the process for our guests. But it’s also obvious that the technology has improved a lot in the last two years.”

Wow bands are available to guests on Quantum-class ships (including Anthem of the Seas) and the Harmony of the Seas.

He called Carnival Corp’s recent unveiling of its Ocean Medallion and Ocean Compass personal technology “a very positive thing for our industry. It was a terrific roll out and got a lot of positive publicity which in the end inures to the benefit of all of us.”

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In other topics discussed on the call, CFO Jason Liberty said that the company’s Wave period “is off to a strong start,” and that it is “trending nicely higher” from last year. He said officials are particularly encouraged by strength in North America.

“Over the past three months, bookings have been well above last year’s levels,” Liberty said. “We turn the year in a record booked position. We have fewer staterooms to sell for the year.”

In the fourth quarter, RCCL had net income of $261 million up from $206 million a year earlier. Revenue was flat.

For all of 2016, net income was $1.2 billion, up from $665.8 million. In 2015, RCCL was impacted by a write-down for the Pullmantur brand. Revenue in 2016 grew 2.4%, to $8.49 billion.

RCCL forecasted 2017 earnings in the range of $1.48 billion to $1.53 billion.