Propeller problems halt P&O cruise


Technical problems force P&O cruise to return home three days early

A P&O cruise vessel is having to return to port in the UK early after a technical issue with a propeller slowed its progress on a holiday to Madeira, the Spanish Islands and Portugal.

The Oriana will return to Southampton Port three days early, and passengers will have the option to disembark when they arrive or remain until the planned arrival date.

They have also been offered a refund consisting of 40 per cent of the original ticket price in cash or 100 per cent in credit to use on a future occasion.

P&O Cruises’ director Christopher Edgington was quick to apologise, saying: “Our decision to bring back the ship early has not been taken lightly and I am sorry that our customers’ holiday plans have been impacted.”

He added that although the repairs were required urgently, passenger lives were never in any danger and they were kept fully informed of the situation at all times

Carnival cancels more Triumph cruises, plus Sunshine sailings

Carnival cancels more Triumph cruises, plus Sunshine sailings

By Tom Stieghorst

Carnival Cruise Lines said it will cancel an additional 10 scheduled sailings of the Carnival Triumph, moving back the date the ship resumes service from mid-April to June 3.

Also, Carnival canceled the first two cruises of the Carnival Sunshine, which was scheduled to emerge from drydock in April after a $155 million refurbishment of the former Carnival Destiny.

Carnival said it is pushing back the re-entry of service for both ships to install additional operating redundancies and fire-control measures, and to broaden the scope of hotel services that can be run off of emergency power supplies.

The changes are the first implementation of measures covered in Carnival’s fleet-wide operations review following the Carnival Triumph engine room fire in February.

The Sunshine’s first European cruise is now scheduled for May 5. Guests on the two canceled cruises will get a full refund, reimbursement for nonrefundable travel costs and a 25% discount on a future cruise.

Guests on the canceled Triumph cruises will get similar compensation.

Thomson limits Dreamliner refunds to £10 premium

Thomson limits Dreamliner refunds to £10 premium

By Phil Davies

Thomson limits Dreamliner refunds to £10 premiumThomson is to refund only the £10 premium paid by passengers per flight if their holidays are affected by delayed delivery of the new Boeing 787 Dreamliner.

Boeing has told Thomson that its first Dreamliner will not be delivered as scheduled this month because of on-going safety tests which have grounded all 50 aircraft in service around the world.

Thomson has warned consumers that if delivery is delayed beyond March it may not be able to offer Dreamliner flights to Florida and Mexico as planned from May.

The Tui Travel airline is working on contingency plans which may include using 767s on the long-haul services.

Holidaymakers paid extra for Dreamliner flights, and many booked premium seats that they may or may not be able to get on the replacement flights.

Thomson has said that if it can’t offer customers the Dreamliner flight they paid for, it will refund the £10 per person per flight premium it charged.

The company will also try to offer customers who paid for premium seats on the Dreamliner an equivalent seat on a replacement aircraft. If this is not possible, it will refund the difference.

Thomson says normal terms and conditions apply to anyone wanting to change flights or cancel their holiday because they no longer want to fly on the Dreamliner.

This means paying an amendment fee of £50 per person, up to 21 days before departure, to change flights. After that it would be 90% to 100% of the original cost.

Anyone wanting to cancel their holiday would lose their deposit. Those opting to cancel 69 days or less before departure would lose their deposit and have to pay a cancellation fee.

Thomson said normal terms and conditions applied because it had every faith in Boeing’s ability to fix the safety issues, and once the Dreamliner was back in service Thomson would have “absolutely no hesitation in flying it,” consumer watchdog Which? reported.