Royal Caribbean’s Allure of the Seas, the world’s largest cruise ship, received new restaurants, suites and public spaces in its first major drydock since its debut in 2010.
New restaurants include Izumi Hibachi & Sushi, a “re-imagined” version of Royal Caribbean’s Izumi Japanese restaurant, and Sabor Taqueria & Tequila, its modern Mexican concept.
Also new is Coastal Kitchen, the restaurant reserved for suite guests on Royal Caribbean’s newer ships.
Royal Caribbean said it has added 10 new suites to Allure, with views of the aft Aqua Theater and Boardwalk neighborhood. They include two new Royal suites, six Grand suites and two Royal Family suites. Guests will have access to a new Suite Lounge and a new sun deck area both exclusive to suite passengers.
Allure also got new shops including Kate Spade New York and Michael Kors.
The ship will sail in Europe from Barcelona through November, when it will return to Fort Lauderdale.
Royal Caribbean International is the latest cruise line to develop a suite class, extending the privileges that come with upper-level stateroom bookings beyond the four walls of the suite itself.
Suite guests now constitute a special class on brands ranging from deluxe Cunard Line and Celebrity Cruises to mass-market players such as Norwegian Cruise Line, MSC Cruises and, soon, Royal Caribbean.
Royal Caribbean president Michael Bayley told travel agents attending the Vacation.com annual conference onboard Oasis of the Seas that Royal is working on a Suite Class package of amenities and will roll it out sometime in 2016.
Bayley said the general idea was to make it an all-inclusive product, though Royal spokesman Harrison Liu said the exact list of all-inclusive elements is still being determined.
Bayley was president of Celebrity Cruises when that line conceived its suite class. The category became operational last month on all Celebrity ships except the Xpedition.
Suites have always been larger, nicer and more expensive than ordinary cruise staterooms. What is new is the effort to make areas outside the suite itself exclusive to suite guests and to generally raise the level of service, value and privilege that go with suites.
Celebrity’s new suite class, for example, includes a 120-seat restaurant, Luminae, reserved exclusively for suite guests.
Those in higher category suites, such as Celebrity suites and above, have exclusive access to Michael’s Club, a lounge that was originally a pub-style venue on Celebrity ships.
And in top quarters — Royal, Penthouse, and Reflection suites — guests get more perks including a free premium beverage package, unlimited specialty dining, free unlimited Internet access and a minibar restocked daily with beer, soda and water.
Suite class on some brands, including Norwegian Cruise Line and MSC Cruises, includes segregation from the rest of the ship in an enclave of cabins behind a key-card access point.
The top suites on Celebrity Cruises’ newest ship, the Reflection, also have this feature.
Beth Butzlaff, managing director of cruise at the Virtuoso luxury consortium, said that the spread of suite class is mainly a result of non-luxury cruise lines trying to retain their top-shelf customers.
“I think it’s a trend because all these premium [lines] aren’t trying to pretend to be luxury, but they all have luxury travelers,” Butzlaff said, referring to passengers who are susceptible to pitches from lines higher on the luxury food chain.
Keeping guests loyal by carving out areas of the ship where they can congregate with other luxury customers is an attempt to forestall such defections.
“It’s been successful, from what we can see,” Butzlaff said.
Another factor has been the growing recognition of the revenue brought in by the highest-value passengers on a ship.
The Loft Suite on Royal Caribbean’s Oasis of the Seas.
“The premiums are finding this type of client is more loyal, they spend more onboard, they obviously book the higher suites and they take more shore excursions, so the investment they’re making is going to pay off,” Butzlaff said.
A third wrinkle is the growth of multi-generational travel and the desire of some customers who would typically go on small, luxury ships to travel with extended families.
Suite classes respond to that. Butzlaff said The Haven or SeaPass, a gold-colored version of a key card now used by Royal Caribbean for suite guests, “accommodates that luxury client [who] is wanting to travel with their families and still have a luxury experience.”
As to whether the addition of suite class perks gives cruise lines cover for raising suite prices, Butzlaff said it wasn’t clear.
“There’s different models for different lines,” she said. “With these suites, there is some comparison with the luxury lines as far as price, but the value is still very strong.”
Travel agents can make lucrative bookings from suite products, so the spread of the suite class concept is a boon for agent commissions. Butzlaff said the suite class idea goes back at least as far as the 2004 introduction of Cunard Line’s Queen Mary 2, which resurrected the liner concept and its formal class structure.
Cunard offers Grill Class on its ships, which gives suite customers access or priority seating at its Queen’s Grill and Princess Grill restaurants and associated lounges. On Queen Elizabeth and Queen Victoria, Cunard offers suite guests an outdoor courtyard area for exclusive al fresco dining.
Around the same time, Norwegian began building a separate suite section on its ships that eventually came to be called the Haven. The concept has been picked up by MSC as the MSC Yacht Club starting in 2008 with the launch of its four Fantasia-class ships.
On MSC, the concept includes a separate lounge, pool area, bar, concierge reception area and restaurant, as well as a private entrance to the ship’s spa. Royal Caribbean has built increasingly elaborate suites as its new ships bulked up and passenger counts rose.
The 5,400-passenger Oasis of the Sea and Allure of the Sea offer Royal Loft Suites, duplex accommodations that are a feature of Cunard and some other luxury lines. Already, Royal offers an exclusive concierge lounge to senior-suite guests on most ships and a private area of the pool deck to suite guests beginning with Voyager-class ships and those built afterward.
It also provides private breakfast and lunch seating in specialty restaurants on Voyager- and Freedom-class ships, as well as a separate restaurant on Quantum-class ships, with plans to add them to Oasis-class ships.
TUI Group reported today interim results for the first six months of its fiscal year, ending March 31 2015, including news regarding the Mein Schiff 1 and 2, which are heading to Thomson Cruises in the near future.
Cruise delivered a “significant increase” in profitability for the company, according to results.
“Hotels and Resorts is performing well and Cruises continues to grow, with the launch of Mein Schiff 4 this June and improved fleet performance by Hapag-Lloyd Kreuzfahrten,” said Chief Executives of TUI Group, Friedrich Joussen and Peter Long,
Hapag-Lloyd Kreuzfahrten delivered a significant turnaround based on an improved operating performance, said the company, while TUI Cruises continued to deliver growth with an improvement of €15m year on year following the successful launch of Mein Schiff 3.
The report also stated: “In the framework of exercising our purchase option it was agreed that Mein Schiff 1 and Mein Schiff 2 will be moved to Thomson Cruises in the next few years in order to continue the modernisation of the UK cruise operations. These two steps will complete our growth and modernisation roadmap in the cruise segment.”
Thomson is already scheduled to get the Splendour of the Seas next spring, and will retire the Island Escape later this year.