Royal Caribbean and Celebrity Focused on Target Markets

Oasis of the Seas

Working for both the Royal Caribbean International and Celebrity Cruises brands, Chris Allen, vice president of deployment and itinerary planning, said that itineraries are designed to fit the target audience and guest demographics of each brand, supporting their (brand) pillars.

“We work very closely with the leadership groups of Royal Caribbean and Celebrity to ensure that the itineraries fit with their brand. It is a very collaborative approach,” he added.

“We also look at the revenue potential – tickets, onboard and shore excursions – and balance that against key costs. Fuel continues to be the largest expense. Ultimately we look at what the guest experience will be.

“If guests have a great time if they want to come back, and if they tell their friends, then we have been successful.”

“We are looking as far as 10 years out,” he continued. “Before we even order a ship, we have an idea where that ship will be deployed.”

The planning function ranges from minute details to the big picture. “Our team can go from the granular level, like should we depart St. Thomas at 5:00 or 5:30 pm and should we go to St. Maarten or St. Kitts. We go from that level of details, making $10,000 adjustments, to a billion dollar chessboard where we move Oasis-class ships around, and where we are going to place our future new buildings,” he explained. “We are looking at the broad, strategic decisions as well as the micro decisions.”

Among new developments, this spring, Royal Caribbean will be launching Alaska service with the Ovation of the Seas, which will be dividing her time seasonally between Alaska and Australia.

Later this spring, Royal Caribbean will be introducing the Perfect Day at Cococay, after a $200 million transformation of its private island destination in the Bahamas.

“We expect to have 14 ships calling and 2 million guests at CoCoCay for the 2020-2021 season,” Allen said. “We are leveraging Perfect Day throughout the Caribbean for our entire portfolio of itineraries, whether ships are sailing from Southeast Florida, Tampa, Port Canaveral, Galveston, Baltimore or Cape Liberty. All those ships will have the opportunity to call at Cococay.”

Perfect Day at CoCoCay

Royal Caribbean is also upping its game in the short cruise market, with the Mariner from Port Canaveral and the Navigator from Miami, as well as the Independence seasonally from Port Everglades.

For Celebrity in 2020, the new Apex will first sail a brief season out of Southampton before spending the summer in the Mediterranean on mostly seven-night cruises, alongside the Edge, which will have a core program of 10- and 11-night sailings.

“We are expanding the choices and variety of cruises for Celebrity,” Allen said. “Also in the Mediterranean will be the Infinity and the Constellation, and this means one more incremental ship for Celebrity in Europe in 2020.

“Because the Constellation and Infinity are smaller, a lot of their itineraries are concentrated around Venice given the capacity limits there preventing larger ships from calling.”

In Northern Europe, Celebrity will sail the Reflection and Silhouette for the summer.

This fall will see Royal Caribbean returning to the Eastern Mediterranean, calling in Kusadasi, Haifa and Ashdod, and both brands are slated to be back with more calls in 2020.

On the other side of the globe, the new Spectrum of the Seas is being based year-round in Shanghai, while the Quantum moves to Tianjin for the summer season and to Singapore for the winter. “Having these ships in China reinforces our position in the market and region as other brands have vacillated on their position,” Allen said.

“We have also experimented with expanding our itineraries out of China. When we first started up the average cruise length was a little more than four nights. Over time we have added seven- and eight-night cruises, reaching the east coast of Japan and also Vladivostok. By opening up more ports, we are broadening the appeal of our itineraries in the region both for first-timers and repeat cruisers.”

Celebrity is also building up its capacity in Australia for 2020-2021 with the Eclipse to be based out of Melbourne and the Solstice from Sydney.

“The itineraries speak to the different target markets for each brand,” Allen noted.

Royal Caribbean Cuts Steel on Fifth Oasis Class Ship

Royal, Caribbean, ship
PHOTO: Royal Caribbean steel cutting of a fifth Oasis Class ship. (photo via Royal Caribbean International

Oasis of the Seas was hit by a crane in a dry dock near Freeport in the Bahamas

A construction crane crashed into the Oasis of the Seas cruise ship while it was in dry dock near Freeport in the Bahamas

A crane has collapsed onto one of the biggest cruise ships in the world leaving eight people injured.

The Oasis of the Seas was in dock in the Caribbean when the crane crashed into the £1billion vessel causing the huge 228,225-tonne liner to list.

A construction crane came down and smashed into the stern of the boat, which has a capacity of 6,300 people, into the area its AquaTheatre is located.

The four-deck luxury liner which is the fourth largest in the world was in dry dock near Freeport in the Bahamas when the accident happened on Monday at around 1.45pm local time.

A video of the aftermath was posted on YouTube and has been viewed more than 6,000 times.

One dock worker could be heard in the footage saying: ‘I was right there on the dock. I just missed by the grace of God. Big accident.’

The only crew were on board the liner at the time and no guests were present.

All the eight injured people are thought to be dockyard workers, but none are thought to be in a life-threatening condition.

A spokesman for Royal Caribbean which owns the liner said: ‘We are responding to a construction site incident at the Great Bahamas Shipyard, where Oasis of the Seas is currently in dry dock.

‘We are accounting for the whereabouts of all site personnel. We are aware of damage to the dock structure and to construction cranes. We are assessing damage to the ship.’

The ship, which had been based at Port Canaveral, Florida, was undergoing routine maintenance on Grand Bahama Island, Royal Caribbean officials said.

Nearly 500 people were struck down with norovirus on board the Oasis of the Seas in January and the huge cruise ship had to change course and head to its home port at Port Canaveral in Florida.

When the ship launched in 2008 she was the largest cruise ship in the world.