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Royal Caribbean hits 50 millionth customer landmark

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Royal Caribbean hits 50 millionth customer landmark

By Phil Davies

Royal Caribbean hits 50 millionth customer landmarkRoyal Caribbean International yesterday (Sunday) reached a milestone in its 45-year history by welcoming its 50 millionth passenger on board its fleet of 21 ships.

The occasion kicked off a year-long celebration to honour the cruise line’s passengers, business partners, employees and crew.

Each of Royal Caribbean’s ships around the world will recognise the 50 millionth passenger with special events.

The onboard events will mark the start of a year-long campaign where consumers are being encouraged to share their favourite ‘WOW’ moments with Royal Caribbean over the years by posting photos, videos and memorable stories on Facebook, Twitter and Instagram with the hashtag #RoyalWOW.

Global sales and marketing executive vice president Lisa Bauer said: “As we mark this incredible milestone, we are inviting guests to relive those special moments and celebrate with us by sharing their personal Royal WOWS.”

President and chief executive Adam Goldstein said: “For more than 45 years, Royal Caribbean’s guiding principle has been to deliver the WOW to our guests, providing them with experiences, services and amenities that can only be found on Royal Caribbean.

“The men and women on our ships who deliver these WOW moments are what inspire our loyal guests to return to sail with us again and again.”

Cruise lines add crime data to websites

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Cruise lines add crime data to websites

By Tom Stieghorst
The biggest North American cruise lines on Thursday began posting quarterly reports about allegations of crime on their ships.

At a congressional hearing last week, Royal Caribbean International CEO Adam Goldstein said that Royal Caribbean Cruises Ltd., Carnival Corp. and Norwegian Cruise Line had all agreed to post the information.

The numbers will be different than those available currently on the U.S. Coast Guard site, which only count crime investigations that are considered closed by the FBI.

The numbers the cruise lines are voluntarily providing include all allegations of serious crime on their ships anywhere in the world.

Some in Congress have criticized the official statistics required by the Cruise Vessel Safety and Security Act of 2010 as under-representing the amount of crime on ships.

A bill introduced by Sen. Jay Rockefeller would require cruise lines to report all allegations of crime, regardless of whether they are investigated by the FBI or whether the cases have been closed.

Royal Caribbean is reporting its statistics in the Safety & Security tab of the Customer Service page on its website. Norwegian Cruise Line is reporting its crime stats under additional information at the bottom of its Safety & Security tab on its Corporate page.

Carnival to leave Norfolk in 2014

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Carnival to leave Norfolk in 2014

By Tom Stieghorst
The Carnival Glory will be homeported in MiamiCarnival Cruise Lines is shuffling several of its ships in 2014, and one result is that Norfolk, Va., will no longer serve as a cruise ship homeport.

The Carnival Glory will stay in Miami year-round after November. It had been originating cruises in Norfolk in the spring and fall seasons out of a $36 million terminal opened in 2007.

The switch would leave the terminal largely unused by the cruise industry. Glory became the only ship homeported in Norfolk after Royal Caribbean International relocated a ship from Norfolk to Baltimore three years ago.

Carnival’s decision to keep the Glory in Miami also means it will not return to Boston, where it is currently offering a series of voyages through July.

In other deployments, the newly refurbished Carnival Sunshine will only stay in New Orleans for the upcoming winter, rather than year-round. It will move to year-round sailing from Cape Canaveral in April 2014, bumping the Carnival Dream to do seven-day cruises from New Orleans full time.

The Carnival Liberty, currently based in Miami, will shift in April to do year-round five- and eight-day Caribbean cruises from Cape Canaveral, as well.

The Carnival Pride moves from Baltimore to Tampa for seven-day cruises from December 2014 to April 2015, replacing the Carnival Legend, which departs from Tampa for Australia next August.