Carnival’s impact on the public’s perception of cruising

Carnival’s impact on the public’s perception of cruising

By Tom Stieghorst

*InsightSince the engine fire on the Carnival Triumph in February, the industry has been closely monitoring the public perception of cruising and whether the industry has come under a cloud.

Did the problems experienced by a single Carnival Cruise Lines ship taint perceptions of the entire cruise experience?

There’s more evidence in Carnival Corp.’s second-quarter financial results that the perception of a problem with cruising has mostly affected Carnival’s flagship product.*TomStieghorst 

Carnival said that, excluding Carnival Cruise Lines, bookings for the next three quarters are up, and at higher prices.  That means that Princess, Holland America Line, Cunard Line and the rest of the Carnival stable have been more than holding their own since March.

Competitors such as Royal Caribbean International and Norwegian Cruise Line likewise do not appear to be struggling with lower prices, according to Wall Street analysts.

When Carnival Cruise Lines gets thrown into the mix, however, Carnival Corp. bookings are behind last year, and at lower prices.  Regrettably for Carnival Corp., and perhaps the industry, if Carnival Cruise Lines isn’t healthy, the conversation about cruising suffers. 

It should be noted that two Harris Interactive polls, one in March and a follow-up in May, found that perceptions about quality, trust and intent to purchase for seven cruise brands were down across the board, albeit with Carnival Cruise Lines scoring lowest.

It is hard to square the poll results with the financial results, except to say that the poll is a measure of what people say, and booking data is a measure of what they actually do.

The financial results say that, except for Carnival Cruise Lines, there’s more demand for cruises this year than last. If Carnival Cruise Lines can heal itself, however, the whole industry will undoubtedly benefit.

Europe’s woes could lure more Americans to cruise there

Europe’s woes could lure more Americans to cruise there

By Tom Stieghorst
As the European financial crisis drags on and various countries’ austerity measures push unemployment skyward, cruise lines could once again find their Europe-based ships filled with North Americans this summer.

With many ships now departed on transatlantic repositioning trips, the cruise lines say that demand within Europe has been softer than anticipated, particularly in southern European countries.

Royal Caribbean Cruises Ltd. (RCCL) recently announced it will cut capacity in Europe again in 2014, reducing it to 25% of its total berths, compared with 31% as recently as 2011.

Adam GoldsteinTo a greater degree than in the past, passengers from the U.S. and Canada will be filling those ships, because their economies are performing relatively better than those in most of Europe.

“We will have more Americans cruising with us on itineraries away from North America in 2013 than we had expected,” Royal Caribbean International CEO Adam Goldstein said in a recent conference call.

On the other hand, an enticing whiff of demand in February from European travelers complicates the outlook. It might yet turn out that Europeans will cruise this year, despite unemployment rates that in some countries have risen to more than 25%.

But Europeans tend to wait until they’re close to sailing to book. So cruise executives are left to project, without a lot of certainty, how lines such as Costa, P&O and Pullmantur will do.

Micky Arison“Because of the closer-in booking pattern in Europe, that [makes] forecasting European yields much more difficult,” Carnival Corp. Chairman Micky Arison said in a mid-March conference call.

For travel agents selling European cruises to U.S. travelers, this year has been a modest improvement, at best, over 2012.

“My Europe sales are pretty consistent with last year,” said CruiseOne agent Becky Piper of Strongsville, Ohio, near Cleveland. “I can’t say they’re tremendous, but they’re OK.”

Kevin la Van, manager of Village Cruise & Travel on the southwest side of Chicago, said he’s selling one or two European cruises a month.

“The prices aren’t bad,” la Van said. “That certainly helps. But the airfares are higher. It’s kind of a wash.”

For many agents, summer is the key season, and most of those cruises have been booked.

“It’s difficult to move Europe last minute,” said Mark Fletcher, executive vice president of Mann Travels in Charlotte, N.C. He said escorted tours and river cruises are doing better than deep-water cruises.

Some agents said the European cruises they sell now tend to be for 2014.

Gayle Fortin, director of sales at Legendary Journeys in Sarasota, Fla., said a “No Air Europe” trip combining two transatlantic voyages on Oasis of the Seas next year, with a 15-day land tour sandwiched in between, is very popular.

Holland America Line Rotterdam in VeniceShe said her core business is seniors: “If their heart’s desire is to go to Italy, they’re going to go. They don’t have five years to wait.”

Meanwhile, the economies in some European countries continue to worsen. In Spain, which accounts for 9% of European cruise passengers, unemployment recently hit 27%.

Both RCCL and Carnival Corp. have written down their investments in Spanish cruise lines, based on a bleak forecast for future revenue growth. Those lines are looking outside Spain for passengers. In one example, Pullmantur will use the Monarch of the Seas, recently transferred from Royal Caribbean International, to offer southern Caribbean cruises to Latin Americans.

But the picture is far from uniform. Demand in Germany and much of northern Europe remains healthy.

Beyond Spain, Royal has indicated that the U.K., Europe’s top cruise market, is weaker than expected. Carnival officials said in March that economic uncertainty in Italy was hurting confidence in that country, Europe’s third-largest cruise market.

“With the situation with the [Italian] government basically in a stalemate, that’s not helping either,” Arison said.

However, in late February, Carnival reported a “significant uptick” in European brands’ bookings, and Royal officials said they saw “meaningful demand” from European source markets.

But Carnival also said that was partly in response to pricing actions taken in Germany and the U.K. to maintain full occupancy. Overall, prices and occupancies remain lower year over year for European cruises, Carnival said.

RCCL Vice Chairman Brian Rice said that Royal’s strategy is to divert capacity from Europe to other markets such as the Caribbean and Asia so that prices hold up even if demand is weak.

“We are happy that we took 10% of our capacity out of Europe this year,” Rice said. “We are dealing with an easy comparable [and] we think we are in a good place in terms of our capacity relative to what the market condition is right now.”

From that perspective, Royal’s forecast for European business is a little stronger than what the economy there would predict, he said.

“We view Europe as slightly better than we did three months ago,” Rice said. “But we’re not ready to declare victory there and say that that is the new treasure chest of the industry.”

Despite the current difficulties, there are good reasons for the cruise industry to stick with a European deployment strategy, according to Robin Farley, a leisure analyst for UBS Securities.

In a recent report, she wrote that although European passenger growth was only 1% last year, it has averaged 10% over the past decade, more than double the rate for North America.

European cruises tend to be more profitable than those in North America, and only 1% of Europeans cruised last year, compared with 3.7% of North Americans, a sign of higher potential growth.

Still, Farley noted that the big winner in Europe this year might be Norwegian Cruise Line, because just 15% of its passenger base comes from outside North America.

“We believe Europe, longer term, is an important market for the cruise industry, given low penetration rates,” Farley said. “But 2013 is a good year to have limited exposure to European passenger sourcing.”

Thin order books for cruise shipbuilders

By Tom Stieghorst

*InsightThe slowdown in new cruise ship orders is starting to bring consequences for the shipyards.

Two of the yards that churn out big cruise ships are on the market, according to a spokesman for STX Corp., the Korean shipping conglomerate that owns them.

A downturn in the shipbuilding and shipping sectors has left STX heavily in debt, and a spokesman said it plans to pare its focus to domestic shipbuilding by divesting overseas assets.
In 2008, when STX acquired yards in Saint Nazaire, France and Turku, Finland, the cruise industry was already putting the brakes on its headlong construction of ships. The surge that culminated with delivery of the $1 billion Oasis and Allure of the Seas ships left the industry with enough berth supply that it was difficult to keep prices moving upwards.*TomStieghorst

Cruise chiefs since then have hewn to a strategy of measured capacity growth. Carnival Corp., for example, has said it plans to order only two to three ships across its 10 major brands each year. The result for shipyards is that they compete for fewer, larger ship contracts than in the past, raising the stakes for each order.

One recent example involved a third copy of the Oasis-class sought by Royal Caribbean International. First crack went to the STX Finland yard that built the Oasis and the Allure, but when the desired level of financing guarantees wasn’t forthcoming from the Finnish government, Royal instead turned to STX France.

As a result, the Finnish shipyard’s order book has just two cruise ships in it for delivery in 2014 and 2015. The Finnish government has already agreed to buy the Turku shipyard site from STX.  Further restructuring may be coming in the second half of the year, STX says.

Germany’s Meyer Werft has four ships in the pipeline, including Norwegian Getaway and Quantum of the Seas. In Italy, Fincantieri has seven, including Regal Princess and Costa Diadema.

In 1989, after the Finnish shipyard fell into bankruptcy, Carnival Corp. had to step in and buy part of it to assure completion of the Fantasy and Ecstasy ships.  Carnival sold the stake two years later.

No one knows if that kind of rescue might be needed again. But until cruise lines step up the pace of new orders, European ship builders are going to have to be creative and flexible to stay in the game.