Tag Archives: tui

Thomson limits Dreamliner refunds to £10 premium

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Thomson limits Dreamliner refunds to £10 premium

By Phil Davies

Thomson limits Dreamliner refunds to £10 premiumThomson is to refund only the £10 premium paid by passengers per flight if their holidays are affected by delayed delivery of the new Boeing 787 Dreamliner.

Boeing has told Thomson that its first Dreamliner will not be delivered as scheduled this month because of on-going safety tests which have grounded all 50 aircraft in service around the world.

Thomson has warned consumers that if delivery is delayed beyond March it may not be able to offer Dreamliner flights to Florida and Mexico as planned from May.

The Tui Travel airline is working on contingency plans which may include using 767s on the long-haul services.

Holidaymakers paid extra for Dreamliner flights, and many booked premium seats that they may or may not be able to get on the replacement flights.

Thomson has said that if it can’t offer customers the Dreamliner flight they paid for, it will refund the £10 per person per flight premium it charged.

The company will also try to offer customers who paid for premium seats on the Dreamliner an equivalent seat on a replacement aircraft. If this is not possible, it will refund the difference.

Thomson says normal terms and conditions apply to anyone wanting to change flights or cancel their holiday because they no longer want to fly on the Dreamliner.

This means paying an amendment fee of £50 per person, up to 21 days before departure, to change flights. After that it would be 90% to 100% of the original cost.

Anyone wanting to cancel their holiday would lose their deposit. Those opting to cancel 69 days or less before departure would lose their deposit and have to pay a cancellation fee.

Thomson said normal terms and conditions applied because it had every faith in Boeing’s ability to fix the safety issues, and once the Dreamliner was back in service Thomson would have “absolutely no hesitation in flying it,” consumer watchdog Which? reported.

Five dead on Canary Islands cruise ship

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Five dead on Canary Islands cruise ship

Footage of the accidentFootage shot from the cruise ship showed the lifeboat in the water

Five crew members have died after a lifeboat they were in fell from a cruise ship docked in the port of Santa Cruz de la Palma in the Canary Islands.

The accident happened on the Majesty, operated by UK-based Thomson Cruises, during a routine safety drill.

Those killed include three Indonesians, a Filipino and a Ghanaian. Three people were also hurt as the boat reportedly fell more than 20m into the sea.

The MS Thomson Majesty is believed to sail under a Maltese flag.

About 2,000 people were on board the cruise ship when the accident occurred around 12:00 GMT on Sunday, local media say.

Two of those injured are said to be Greek, and a third Filipino.

The UK Foreign Office said it was aware of the incident and was “urgently looking into it”.

No passengers were involved, local reports say.

Thomson Cruises said in a statement that it was “aware of an incident involving the ship’s crew on board Thomson Majesty, in La Palma, Canary Islands this afternoon”.

“We are working closely with the ship owners and managers, Louis Cruises, to determine exactly what has happened and provide assistance to those affected,” the statement added.

All of our thoughts and prays are with the crews family and loved ones, and the remaining crew who will be devastated by this accident. All Thomson’s  Cruise ships should be safety checked before any sailings, and the ship owners Louis Cruise need to step up to the plate and compensate the family of the crew members, and pay for some needed repairs and up-dates.

Tui puts contingency plans in place for Dreamliner

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Tui puts contingency plans in place for Dreamliner

By Phil Davies

Tui puts contingency plans in place for DreamlinerTui Travel has no plans to cancel its order for 13 Boeing 787 Dreamliners.

But the travel group is having to make contingency plans in case deliveries are delayed following trouble with batteries on 787s flown by Japan Airlines and All Nippon Airways

Chief executive Peter Long said: “Our view is that this is the right airplane for us and we do not intend to change our order for the aircraft.

“We wait to see that these short-term issues are resolved with the regulatory authorities … but we don’t have visibility around how long that will take.”

He spoke ahead of the US Federal Aviation Administration granting Boeing the go-ahead to carry out 787 test flights.

Tui hopes to introduce the aircraft in May and plans to operate the aircraft on long-haul routes from Manchester, Gatwick, Glasgow and East Midlands to destinations including Florida, Mexico, Barbados, Cuba, Kenya and Thailand.

Long said: “Our priority is running our own programme and we will have to determine whether this is going to happen in May. We are building contingency plans because we have to.”

Regulators around the world grounded the new generation 787 in mid-January after a battery fire in Boston and a second incident involving a battery on a flight in Japan.

The FAA said the test flights will help collect data about battery performance “while the aircraft is airborne”.

A Boeing spokesman said the information will “support the continuing investigations into the cause of the recent 787 battery incidents”.

“We are confident that the 787 is safe to operate for this flight test activity,” he added.

The FAA said it had asked Boeing to conduct extensive pre-flight testing and inspections and that the flights would be conducted “in defined airspace over unpopulated areas”.

But the US National Transportation Safety Board said tests carried out by Boeing on Dreamliner batteries, when they were first certified, missed the high risk of fire.

The tests underestimated the frequency of “smoke events” in the lithium ion batteries.

NTSB chairman Deborah Hersman said that Boeing’s safety checks suggested that a smoke event would occur less than once every 10 million flight hours.

However, 787s have only clocked up 100,000 hours of flight-time since entering commercial services, and have experienced two battery fires.

Hersman said that “the failure rate was higher than predicted as part of the certification process and the possibility that a short circuit in a single cell could propagate to adjacent cells and result in smoke and fire must be reconsidered”.