Guest Post: January’s good, bad and ugly on social media

By Travolution

By Travolution

By Dean Harvey, Digital Development Director at Designate.

We’re well into the New Year now and a fresh release of TV advertising from the travel industry is all over our screens, enticing us to think about sunnier days ahead and forget the gloomy weather outside.

The dynamics between established media and social media are largely unknown as it is relatively new and not yet mature (when compared to traditional media such as press, TV or radio).

Double screening* techniques are being explored by brands – such as using Twitter hashtags as part of their TV advertising.

The theory being that while watching TV you also are multi-tasking and using your smartphone or tablet. In doing so you can start or continue a conversation directly with your audience – while being prompted by your TV adverts.

A quick look at those social media ‘conversations’ can be insightful about the impact of and reaction to a campaign.

Starting with the Ugly, it’s too tempting not to include the latest opus from Thomson in this section.

It is called ‘Simon The Ogre’ after all, who by his nature is ugly. The campaign is the brainchild of Gavin McGrath, creative director at the Thomson’s agency BMB and directed by Fredrik Bond.

Described as more of a mini movie than a TV advert it depicts an ogre, representing a de-humanised Dad of a family, who gradually becomes more human again as a result of being on a Thomson holiday.

Simon is ugly, but so too is some feedback online where it seems to have divided and polarised opinion.

Here’s just some of the conversation if you are following the Thomson hashtag #MeAgain.

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And at the other end of the spectrum there is lots of positive sentiment too, making this release seem as if it’s achieved a ‘Marmite’ effect where people “love it or hate it”.

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So for this edition of Good, Bad and Ugly it also gets my vote for being ‘Good’ too. There’s no such thing as bad publicity, right?

Also, experimenting with new dynamics but sitting in the ‘Bad’ pile is British Airways.

Using double screening, their new TV ad is featured on their YouTube channel with additional functionality – at the right time in the advert the user is invited to click into the video taking them instantly through to the right part of the website, such as the ‘holiday finder’ or the inspired ‘picture your holiday’.

Nice. Using Jake Bugg as a soundtrack can’t have been cheap – but that seems to have been the only thing that has inspired its viewers.

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There’s a missed opportunity here to use a Twitter hashtag on the TV advert to guide viewers towards the additional functionality of their website.

To redeem themselves, however, BA chose instead to use an outdoor advertising campaign that directed people to Twitter.

The #lookup campaign is a storming success, using interactive poster sites with children pointing every time one of their planes flies overhead.

Take a look for yourselves and join the million-plus people that have done so.

This is a great example of exploiting the dynamics between old and new media, coming together to work hard for the brand. Very clever, very good.

*Double Screening – The art of watching TV while simultaneously surfing on a laptop, smartphone or tablet.

– See more at: http://www.travolution.com/articles/2014/01/17/7459/guest-post-januarys-good-bad-and-ugly-on-social-media.html#sthash.5d6wXAeZ.dpuf

Which? poll reveals best and worst of airlines

By Phil DaviesWhich? poll reveals best and worst of airlines

Thomas Cook Airlines has landed second-bottom in an annual poll of members of consumer watchdog Which?

British Airways sister carrier Iberia hit the bottom of the table in the survey of 12,000 Which? members’ flying experiences with a 28% customer score, 9% lower than Thomas Cook Airlines.

Ryanair (32%) fared little better, gaining just a one star rating for luggage allowances, boarding process, legroom and the quality of food and drink.

However, the airline has since announced changes including a move to allocated seating and a reduction in baggage fees from January.

Guernsey-based minnow Aurigny Air Services (87%) topped of the short-haul table achieving four stars for elements like boarding process, legroom and punctuality.

Swiss International Air Lines (82%), Norwegian (79%) and Turkish Airlines (75%) completed the top four.

Air New Zealand and Singapore Airlines came joint first (87%) for their long-haul flights with both airlines gaining five stars for in-flight entertainment, food and drink, flight punctuality and value for money.

Which? executive director Richard Lloyd, said: “Our survey reveals the massive variation in the standard of airlines. Once you’ve chosen your destination, it pays to pick the airline that will get you there without any dramas.”

Responding to the survey, Christoph Debus, chief executive of Thomas Cook Airlines UK, said: “The Which? Airline Satisfaction Survey results are in stark contrast to the high levels of satisfaction our customers tell us about.

“From our own survey – which takes the views of over 900 times more of our customers than the Which? report – we have customer satisfaction scores of 87% rating their flight as either excellent or good for their holiday this summer.

“This is set to increase as we improve our fleet further – we’ve very recently taken delivery of the first of many brand new Airbus A321 and a new A330, which are already taking short and long haul customers on holiday, By 2016, we will have replaced 50 per cent of our UK fleet and for the rest the cabins will be completely renewed.

“It’s impossible to see how this survey offers consumers a like-for-like comparison when Which? is comparing airlines with completely different product offerings that appeal to completely different customers – including, for our package holiday customers, where the priority is getting them to their holiday on time.”

BA names first Dreamliner routes

BA names first Dreamliner routes

By Phil Davies

BA names first Dreamliner routesBritish Airways is to start new Boeing 787 Dreamliner services to Toronto and Newark after receiving the first in a fleet of the new generation aircraft.

The Toronto service is due to start from Heathrow on September 1 replacing 767s and 747s on the route followed by Newark, currently served by 767s and 777s, on October 1.

The airline’s first 787 touched down at Heathrow yesterday following Thomson Airways becoming the first UK carrier to take delivery of the 787 earlier in the month.

The aircraft was welcomed to Heathrow by Willie Walsh, chief executive of BA parent company International Airlines Group.

He said: “The 787 is a tremendous, innovative aircraft which sets new standards for environmental performance and operating efficiency and I’m sure British Airways’ customers will love it,” said Walsh.

“The 787 will become a mainstay of the British Airways fleet over the next few years.”

BA will configure the 787 with 214 seats – 35 in Club World, 25 in World Traveller Plus and 154 in the World Traveller cabin.

The aircraft is the first of 24 Dreamliners BA has on order. Additionally, IAG recently announced that it will convert 18 options to firm orders for BA, subject to shareholder agreement.

Twelve of these will be extended range 787-10s, meaning that BA will operate the entire 787 family – the 787-8, 787-9 and 787-10.

Boeing vice president of European sales Todd Nelp said: “The delivery of the first of BA’s 787s is an exciting milestone for Boeing and British Airways.

“The 787 is the most technologically advanced and fuel-efficient commercial jetliner in its class. Its improved lighting, bigger windows, larger overhead bins, lower cabin altitude and cleaner cabin air will offer BA’s passengers an unparalleled flying experience.”