Large cruise lines increase practice of staggered check-in


Disney cruise check-in terminal at Port Canaveral Florida

Big cruise lines are increasingly requiring passengers to pick a boarding time in hopes of streamlining embarkation on large ships.

The idea is to offer a smoother, more tranquil first day onboard.

In the past year, Carnival Cruise Line, Royal Caribbean International and Norwegian Cruise Line have all rolled out staggered check-ins on some or all of their ships.

Norwegian is the furthest along. Last June, it began enabling guests on the 4,000-passenger Norwegian Breakaway to select their arrival time when they downloaded documents as part of the online check-in process. Guests select a half-hour window to board between 11 a.m. and 3 p.m. The line continued to expand the idea to its other ships; by November, almost anyone on a Norwegian ship departing from a U.S. port was able to take advantage of staggered check-in.

The only exceptions are Norwegian’s Hawaii-based Pride of America, due to later departure times, and its Anchorage/Seward itinerary because of cruise-tour complexities.

Carnival says it strictly enforces the staggered times and will ask guests to return to the terminal later if they show up early. Norwegian is less strict.

Carnival’s version started last year in Galveston, Texas. The line extended it to two of its New Orleans-based ships, the Carnival Elation and Carnival Dream, and is targeting Miami next, beginning March 4. The Carnival Triumph, also based in New Orleans, is scheduled to begin staggered check-in this April.

Royal Caribbean’s staggered check-in program is currently limited to the Anthem of the Seas. Royal assigns arrival times, rather than enabling guests to choose.

Andy Stuart, president of Norwegian, said staggered check-in helps break up the “big block” of passengers who tend to arrive around noon.

Stuart said that so far the idea has been a qualified success: “I won’t say it’s perfect; I think it’s improved it. It has started to spread people out a little more effectively.”

One important difference between Carnival and Norwegian is the policing of early arrivals. Carnival says it strictly enforces the staggered times and will ask guests to return to the terminal later if they show up early.

However, if guests show up later than their assigned times, “we allow them to come in and check in,” Carnival spokesman Vance Gulliksen said.

Norwegian is less strict, Stuart said. “We don’t force anyone to sit and wait. People embark as quickly as we can get them on,” he said.

“There are people who are rule keepers,” Stuart continued. “They say ‘OK, I was told to arrive between 11 and 11:30, and that’s what I’m going to do.’ And then there are rule breakers who say, ‘I don’t care what you tell me; I’m going to get there for lunch.’ So we like the rule keepers, but we don’t penalize the rule breakers.”

Stuart said Norwegian is working on other ways to speed the process of embarkation.

“Nobody books the trip to be on the embarkation; they book the trip to be on the ship,” he said. “We think investments in technology and automation to accelerate the process will continue to improve that experience.”

Royal Caribbean claims record check-in times for Quantum ships

Royal Caribbean claims record check-in times for Quantum shipsRoyal Caribbean has claimed it will boast record check-in times thanks to technology advances due to be released for new ship Quantum of the Seas.

The line is claiming guests will be able to board the ship in 10 minutes by removing check-in counters, form-filling and queues. Instead, guests will have been able to generate boarding documents online, upload their photo ID and receive digital boarding credentials ahead of departure. They will also be able to track their luggage on their smartphones.

The enhanced check-in process is one of a raft of ‘firsts’ claimed by Royal Caribbean for Quantum of the Seas, which launches in October, and future Quantum-class ships.

Other technical innovations include new ‘WOWband wristbands’ to help guests navigate the ship, make onboard purchases and serve as their room key, two new apps to allow guests to plan and book experiences before and during their sailing, and robotic bartenders which will mix cocktails automatically in a new ‘Bionic Bar’.

Ben Bouldin, director of sales UK and Ireland, said: “Royal Caribbean International is renowned for innovation and bold developments that no one else in the holiday industry – let alone cruise sector – can deliver, whether it be real-time luggage tracking, robot bartenders or Roboscreens.

“We are confident that once agents give potential holidaymakers a look at the world’s most technologically advanced ship, bringing in the bookings will be plain sailing with excited consumers eager to take a Quantum leap forward in their holidays.”