Tag Archives: check-in

Norwegian Advises Guests of Check-In Process at Hotel

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Norwegian Advises Guests of Check-In Process at Hotel

Guests boarding the Norwegian Dawn for its Dec. 7, 2025, cruise will complete their check-in processes at a hotel in Tampa.

According to a statement issued by Norwegian Cruise Line, passengers must proceed to the Hilton Tampa Downtown instead of the port on that date.

“Please note that check-in and embarkation arrangements have changed due to updated port availability,” the company said in its letter to booked guests.

“We appreciate your understanding and cooperation as we make these arrangements to ensure a smooth start to your vacation,” Norwegian added.

The company said that guests who arrive early are welcome to check in with NCL staff, drop off luggage, and explore Tampa before boarding.

While check-in is expected to take place between 11:00 a.m. and 5:00 p.m., complimentary transfers to the ship will begin at 6:00 p.m.

According to the statement, no check-in will take place at the cruise terminal, and all guests are required to proceed to the Hilton before boarding.

The company noted that several restaurants are located inside and near the Hilton, which will also provide a free downtown trolley with stops at both the hotel and the cruise port.

Pool and day room passes will be available for purchase at the hotel and other nearby sister properties, NCL added.

In addition to using the company’s complimentary transportation, guests are also welcome to proceed to the cruise terminal independently after checking in.

While the Norwegian Spirit is now scheduled to depart at 9:00 p.m., passengers must proceed to the port before 7:00 p.m.

“We sincerely appreciate your understanding and patience, and although the situation is beyond our control, we recognise the inconvenience it may cause,” Norwegian added.

The Norwegian Dawn is set to offer a seven-night cruise to the Caribbean on Dec. 7, 2025. Sailing round-trip from Tampa, the ship will visit destinations in Mexico, Belize and Honduras.

In addition to one day at sea, the itinerary includes stops in Cozumel, Costa Maya, Roatán and Harvest Caye.

Three additional ships are scheduled to sail from Tampa on Dec. 7, including the Carnival Miracle, the Celebrity Constellation and the Margaritaville at Sea Islander.

Princess Adds More Touchless Technology On Cruise Ships

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As part of its Medallion Class upgrades, Princess Cruises is rolling out a number of new touchless guest experiences when its fleet returns to service in 2021.

TrulyTouchless Arrival and Embarkation

Embarkation day will leverage OceanMedallion technology to reduce friction, remove a contact, and avoid crowds, streamlining arrival and check-in, as well as completely reinventing the traditional muster drill.

OceanReady

All guests will now be required to become OceanReady before leaving home, creating a touchless, expedited arrival experience and embarkation. Guests will use the MedallionClass app to upload travel documents and complete a health questionnaire in advance as well as provide important emergency information and form of payment, take a security image, personalize their Medallions and order accessories to be shipped to their home or ready for pick up upon arrival.

Simplified Safety Training

A new approach to the safety assembly on embarkation day lets guests watch an important safety video on their mobile device anytime on embarkation day via their stateroom TV and verify their designated muster station with a quick, contactless check-in at their convenience anytime between boarding and sail away. The OceanMedallion system provides the verification needed by the ship’s captain to confirm muster drill check-in while strengthening safety and security operations onboard, safeguarding guest and crew health, and increasing operational efficiency.

Stateroom Entry

Access to staterooms is now said to be a seamless experience where each guest is securely validated as their cabin door automatically unlocks as they approach. The do-not-disturb sign also becomes a thing of the past as the feature is integrated with the personalized portal outside each cabin, allowing guests to request privacy or designate their room for service by touching the display or using the MedallionClass app.

TrulyTouchless Commerce

MedallionPay is now and eliminates the need to carry cash and credit cards onboard and in Princess Cays, the line’s private island.

The system allows for “effortless” payment when purchasing anything on the ship – food, beverages, merchandise, excursions, even laundry tokens. 

OceanNow Service On-Demand

Food, beverage, retail orders and service are delivered directly to a guest’s location. 

Guests can place orders using their smart device, their stateroom TV or with a crew member, as the Medallion continuously ensures great service wherever a guest may go onboard.

Royal Caribbean Group updates mobile app to offer more Covid-secure features

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Royal Caribbean provides official update on new smart phone app | Royal Caribbean Blog

Royal Caribbean Group has improved its mobile app to feature the on-board safety drill to avoid passengers having to meet in large groups at muster stations on its cruise ships.

The Muster 2.0 safety drill can now be completed in passengers’ own time in their cabins via the cruise line’s mobile app instead of going to a muster station with other passengers at a set time.

The app, first introduced in 2017, is available on many Royal Caribbean International, Celebrity Cruises and Azamara ships.

Initially designed for passengers to make the most of their holiday, the mobile app is now being developed further to meet health and safety practices required as a result of the Covid-19 pandemic. It aims to help minimise common touchpoints and ensure physical distancing for passengers.

The app already has other features such as offering staggered arrival times for passengers to help avoid overcrowding at boarding and manage the car parks, drop-off areas and terminals to allow for social distancing.

Since 2018, customers have been able to check-in using the app, scan their passport information and upload a ‘selfie’ security photographs to speed up the boarding process and minimise time at check-in and security.

The app can also be used to unlock staterooms with a smartphone by downloading a digital key. In addition, customers can use their smartphone to control the TV, lighting, window shades and temperature in their cabins via the app.

Other features of the app include an onboard account where charges and credits can be viewed in real-time as well as details of onboard activities, entertainment, dining and shore excursions. These can all be booked through the app.