Planning the perfect cruise party

By Tom Stieghorst
*Insight Among the many valuable workshops at CLIA’s Cruise3sixty conference in Fort Lauderdale was one from Carnival Cruise Lines given the catchy name “Hook ’Em and Book ’Em.”

The subject was how to organize a cruise party for first-time cruisers, and it played to a packed room of over 100 agents, with more than a dozen standing for the 50-minute presentation.

The most important takeaway might be that this isn’t rocket science. If you’ve ever hosted a party for friends and family, a business-related event is only a few steps more work.

There should be nametags, for example, said Frank Robleto, Carnival’s business development manager for Miami and Puerto Rico. “Acknowledge them by name,” he said. “That goes a long way towards building a relationship.”

Even if you don’t get a booking right away out of your party, making that contact and nurturing it will pay off eventually.

“Grow your lead tree,” advised Jason Douglas, Carnival’s business development manager for Broward, Palm Beach and the Caribbean. “Get as many clients as possible. You’re not going to make a sale every time.”

Douglas said the last four parties he helped agents in his territory to organize led to on-site bookings of six, eight, zero and 18 cabins.*TomStieghorst

The 18 cabins were only some of the 55 cabins booked over the course of four hours for multiple brands at Away Travel/Transat Holidays USA, which specializes in serving the French-Canadian demographic in South Florida.

Six agents equipped with laptops were stationed around the room to make sure anyone who had been hooked was booked.

Another takeaway was that agents shouldn’t break the bank to put on a party. Alicia Steuart, director of home-based partnerships at Carnival, suggested a $100 budget, enough for some wine and cheese and a few color-coordinated decorative items.

A little music enlivens the party and acts as a mnemonic device, reminding the guest of you when they hear the tune in another setting.

Finally, ask for the sale. “Because if you don’t, somebody else will,” said Douglas. “You have to ask for the business. Be pushy. The worst thing they can tell you is no.”

MSC Cruises lays out plans for increased agent outreach

By Tom Stieghorst

FORT LAUDERDALE — MSC Cruises unveiled several marketing initiatives under a new “Serving You” theme.

Rick Sasso, CEO of MSC Cruises USA, said at the Cruise3sixty conference that the line intends to emphasize the human connection in its dealings with travel agents. It is in the process of filling 22 new sales positions to extend outreach to agents.

RickSasso“There will be more people on the ground face to face to be the partners with the travel seller, so together we can create new business,” Sasso said.

He announced that marketing and sales vice president Ken Muscat had been promoted to executive vice president of sales, marketing, public relations and guest services, and that several other executives had been promoted to strengthen oversight.

MSC will hold a joint promotion with Fiat to give away a $21,000 Fiat convertible to a consumer and a travel agent. An entry for the drawing will be made for each booking on MSC Divina from April 4 to May 18, good on departures from Aug. 2 to Dec. 27. Winners will be announced around the year-end holidays.

Muscat said a new bus wrap advertisement has been installed for April on 14 buses running a freeway route between Miami and Fort Lauderdale. The wrap includes a travel agent call to action.

Under the “Serving You” banner, MSC will launch a 20-city road show in May to talk to travel agents on their home ground. There is a tentative list of cities to be visited, but it could change, Muscat said.

He also said MSC will offer a new wedding program on MSC Divina that for the first time will enable legal weddings to be performed onboard or in a number of ports, including Miami, Cozumel, St. Maarten and Falmouth, Jamaica.

Muscat said details of the program, which launches Aug. 2, will be available in the next several weeks.