Tag Archives: Disney Cruise Line

Disney Cruise Line allows shorts in dining rooms

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Disney Cruise Line allows shorts in dining rooms

By Tom Stieghorst
Disney Cruise Line will drop language prohibiting shorts in the communications to guests about suitable dining room attire.

The change applies to the three “rotational” restaurants on Disney ships, such as Animator’s Palate, but not the extra-charge restaurants such as Palo or Remy.

Disney spokesman Mark Sadowski said the change was driven by feedback from guests. “We started hearing more and more that’s what they wanted,” he said. “Especially in warmer climates, its just a natural attire.”

Other cruise lines that carry large family contingents, including Carnival Cruise Lines, Norwegian Cruise Line, Royal Caribbean International and Princess Cruises, all discourage shorts in the formal dining areas for dinner, although Norwegian says it really doesn’t have a dress code.

Sadowski said swimwear will continue to be prohibited in the dining rooms.

Disney Cruise Line bans smoking on balconies

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Disney Cruise Line bans smoking on balconies

By Tom Stieghorst
Disney Cruise Line is telling customers and agents that as of Nov. 15 it will no longer permit passengers to smoke on balconies.

Guests already booked in verandah balcony cabins will be contacted by e-mail about the change.

Disney will impose a $250 penalty on passengers who are found to be smoking on the balcony or in their stateroom.

Smoking will still be allowed in designated open-air spaces on deck, Disney said.

We have just come of a Carnival cruise and they allow passengers to smoke on the balconies, we don’t smoke but every time we went on our balcony all we could smell was the different types of smoke from pipes, cigars and cigarettes, this ruined our private open space that we have paid for. Smoking should be banned from all public areas, and a smoking area should be set up out of the way of non-smokers and children.

Disney Cruise Line tops J.D. Power satisfaction survey

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Disney Cruise Line tops J.D. Power satisfaction survey

By Tom Stieghorst
J.D. Power & Associates has ranked Disney Cruise Line tops for consumer satisfaction in its first-ever survey of the cruise industry.

Disney scored well ahead of the pack. Four other cruise lines were bunched together. But their satisfaction index scores placed Royal Caribbean International second, followed by Holland America Line, Celebrity Cruises and Princess Cruises.

Norwegian Cruise Line and Carnival Cruise Lines rated below the industry average score for satisfaction, J.D. Power said.

The survey found 18% of passengers reported experiencing at least one problem on their cruise.

“Many cruise lines in the report have very high levels of passenger satisfaction, well above the report average; however, for more than a year, the overall industry has been dealing with a lot of negative news affecting customer perceptions, expectations and trust,” said Ramez Faza, senior account manager of the global travel and hospitality practice at J.D. Power.

“To raise the bar, the industry must focus on meeting the needs of the nearly 20% of passengers who experience a problem with their cruise line experience,” Faza said.