Disney cruise ships first to offer WiFi by megabyte

By Tom Stieghorst

Sample rates for Connect@Sea

Pay-As-You-Go
25 cents per MB

Small package 
$19 for 100 MB (19 cents per MB)

Medium package
$39 for 300 MB (13 cents per MB)

Large package
$89 for 1,000 MB (9 cents per MB)

MIAMI — As the cruise industry rushes to expand the availability of WiFi for passengers, Disney Cruise Line has broken from the pack on the model it uses to charge for Internet usage on its ships, offering a system based on how many megabytes are used rather than on how much time is spent online.

The result is a system that costs less for services that don’t use much data, such as email, and more for bandwidth-hungry uses, such as streaming video.

The pay-by-the-minute model is the current standard at sea.

In practical terms, guests who only want to send or retrieve a few emails will pay very little, while those who want to use the Internet as an onboard entertainment system to stream movies or YouTube videos, for example, will pay more.

Disney is the first line to implement the Connect@Sea system developed by MTN Communications. Beyond enabling the cruise line to better match a user’s needs to the price charged, MTN said the data allotment system makes more efficient use of bandwidth. As a result, speeds for all users should increase.

“We think it’s going to be the wave of the future,” said Brent Horwitz, MTN’s senior vice president of cruise and ferry services.

Cruise lines have been pushing suppliers of Internet connectivity to come up with faster and more creative ways to provide access as demand soars and guests’ expectations of seamless, ubiquitous connections grow.

Disney passengers using WiFiLines are especially eager to foster social media use by guests, because postings by passengers on Facebook, Instagram and Twitter serve as user-generated marketing messages that are cost-efficient and perceived by the general public as highly credible.

But ships are limited by their dependence on expensive satellite telecommunications when they are out of range of land-based transmission infrastructures.

Disney began rolling out the service in early February on the Disney Magic and finished this month with the Disney Fantasy.

“The data-based pricing is available onboard all four ships,” said Disney Cruise Line spokeswoman Lauren Falcone.

Charges start at 25 cents per megabyte in a pay-as-you-go option that Disney describes as “perfect for guests who are not sure how often they will be online.”

WiFi packages, however, offer passengers savings for buying their megabytes in bulk.

Disney said a medium package of 300 MB would be good for users who want to share vacation photos right away. It costs $39, or about 13 cents per MB, while the heavy-use package of 1 gigabyte costs $89, or 9 cents per MB.

Since many users don’t know how many megabytes their various applications take up, there is a browser-based graphic gauge that provides a readout of how much data has been transmitted on the account.

Previously, Disney had charged 75 cents a minute for pay-as-you-go service, a charge that is typical among cruise lines.

With time-based WiFi services, bulk packages on cruises of seven nights or less range from $27.50 for 50 minutes to $74 for 250 minutes. Packages with more minutes are available on cruises longer than seven nights.

MTN’s Horwitz said that with a data-allotment system, the speed of service will be “multiple-times higher” because it is a more efficient way to use the transmission system. In addition, MTN and other providers are perfecting just-in-time increases in bandwidth capacity that can be used to improve flexibility.

Another advantage of using data metering is that guests can remain logged on to their email for long periods, since there are no per-minute charges. Users of the pay-as-you-go plan can set a predefined spending limit so they don’t inadvertently exceed their budget, according to Disney.

Horwitz said that by stimulating use while making pricing more flexible, MTN hopes data allotment will make Internet access both more profitable for the cruise line and more user-friendly for the guest.

With faster speeds, “the cruise passenger will have something more commensurate with the rest of the cruise vacation,” he said.

Preview 2014: Destinations

By Gay Nagle Myers

Antarctica is high on lists for 2014.Twirl a globe and randomly stab it as it spins. Chances are that wherever your finger lands is a place that someone, or lots of someones, will be traveling to next year.

That said, however, a number of unknowns remain: What’s in? What’s out? Who’s going where in 2014? Does travel next year signify a return to old haunts, or will consumers throw off the bowlines, leave the safe harbors and set forth on new pathways?

A random sampling of travel agents revealed that there clearly is no single answer or set answer; it’s pretty much a mixed bag across the board.

Mary Ann Ramsey, president of Betty MacLean Travel in Naples, Fla., which specializes in multigenerational adventure travel, responded from Cuba, where she was taking part in a people-to-people program.

She said she’s had queries from clients who wanted to experience, firsthand, Cuba, Cubans and the people-to-people programs.

The Galapagos Islands are also on her clients’ radars, especially since the launch in late September of the 100-passenger Silver Galapagos, Silversea’s expedition vessel.

Cold Antarctica is another hot destination for Ramsey’s agency.

“Seabourn Quest’s new voyages to Antarctica this winter are bringing luxury to an unspoiled continent,” she said.

In terms of trends, Ramsey reported an increase in demand and bookings for privately guided programs in the U.S. national parks and in western Canada.

Shambala Private Reserve, South AfricaMultigenerational travel on African safaris is big at SRH Travel in Greensboro, N.C.

“We’re seeing quite a lot of interest there, as well as in new resorts and lesser-visited Caribbean islands,” said Shannon Haynes, the owner and travel consultant.

Europe has picked back up, she said, as has Disney, with its newly renovated Magic Kingdom.

“Travelers who are familiar with Disney parks are excited to try out the MagicBands [the all-in-one gadgets that serve as ticket, room key and more] and the new restaurants, as well,” Haynes said.

Some of the old favorites are making a comeback in itineraries next year.

Allison Harris, co-partner in the Travel Corner in Williamsburg, Va., said that national parks, travel to Hawaii and cruises to Alaska are more popular than in the recent past.

“Our clients are diverse, well-heeled and have the wherewithal to travel where and when they want,” Harris said.

River cruising has been and remains a big seller, she said, adding, “The small cruise ships, too, are getting a lot of respect from our older clients who don’t want all the glitz and gizmos of the super-large ships.”

River cruising also looms large at Cruise One in Ponte Vedra Beach, Fla.

“There’s a lot of awareness of river cruising in Europe, but less availability even though there are more ships,” said Mara Hargarther, the franchise owner. “Clients are so surprised to find that many ships already are full for 2014.”

Most of her clientele book luxury ship accommodations “because it is the ship, not the destination, that is most important for them.”

Hargarther has branched out into niche cruising for specialty groups.

“I take a whole group of knitters, for example,” she said. “We have classes and instructions as we cruise our way to the Caribbean, Mexico, Canada and throughout Europe.”

Whatever the formula, it seems to be working. Hargarther said her business is up 42% year to date, “and we’re breaking records all over the place.”

For Dan Ilves, vice president of leisure sales and marketing at the Travel Store in Los Angeles, “Europe always is hot. France is very strong for 2014, and river cruises have shown the greatest increase year over year. They’re through the roof. In fact, it’s hard to get space, especially for families or small groups. I’ve hit the wall several times on that.”

Greece is showing “a bit of activity, and so are Fiji and Tahiti, in terms of hits on our website.”

The South Pacific looms big for Terry Bahri, travel specialist at En Route Travel in Pacific Palisades, Calif.

“Bookings are way ahead for 2014, with a lot of interest in Fiji, Tahiti and private island resorts,” Bahri said. “Although Bali never recovered from the bombings in 2005, my clients go everywhere else. I’m booking India, Vietnam and China. Africa is a big seller next year.”

What her clients want most, she said, are special experiences.

“One couple visiting the Caribbean befriended some local islanders and were invited to share a dinner at their house,” she said. “That was what they talked about when they returned home.”

Experiential travel is the buzz phrase that represents a large chunk of the bookings at Strong Travel Services in Dallas, owned by Jim and Nancy Strong.

“I’m always surprised by the variety of requests we get,” Nancy Strong said. “There’s a lot of interest in Africa, especially Namibia, Rwanda and Uganda to see the gorillas.”

The agency received calls for Christmas travel to India, Brazil and the Caribbean with the caveat that it be upscale, private, unique, enlightening and new within those destinations, according to Jim Strong.

“We look for the wow factor when planning these trips for our clients,” he said. “If it’s Paris, then we find the new hotel, a special driver, a guide who will take them behind the scenes and to an off-the-beaten-path restaurant.”

Food is a big factor in travel these days, Nancy said: “For many of our clients, the most important questions when we are booking their travels are, ‘Where will I eat?’ ‘What will I eat?’ and ‘What will I experience?'”

Noting that the agency is making more lunch and dinner reservations than ever before, the Strongs dubbed the growing passion for food “a new cultural phenomenon.”

All Disney ships to sail from Florida in early 2015

All Disney ships to sail from Florida in early 2015

By Jerry Limone
All four of Disney Cruise Line’s ships will sail from Florida ports in the first four months of 2015, three from Port Canaveral and one from Miami.

Bookings for these 2015 winter cruises open to the public on Nov. 14.

The Disney Dream will sail three- and four-day Bahamas cruises, and the Disney Magic will sail seven-day eastern and western Caribbean cruises. Both ships will be based in Port Canaveral. The Disney Fantasy will sail seven-day eastern Caribbean cruises from Port Canaveral.

The Disney Wonder will sail from Miami on four-day Bahamas and five-day western Caribbean cruises.

Ships will call at Disney’s private island, Castaway Cay, on all cruises.