Six more Grandeur cruises cancelled after fire

Six more Grandeur cruises cancelled after fire

Six more Grandeur cruises cancelled after fireA further six summer cruises have been cancelled by Royal Caribbean International to allow for repairs to fire damaged Grandeur of the Seas.

The blaze burnt out what the line described as an “industrial area” at the aft of the ship which had only just re-entered service after a refit.

The 2,446-passenger capacity vessel is not expected to return to service on seven-night itineraries from Baltimore until July 12.

The vessel was being moved from Freeport in the Bahamas to a berth at Grand Bahama shipyard yesterday for the repairs to be carried out. A cruise due to depart on Friday had already been cancelled.

Parent company Royal Caribbean Cruises said: “The company has taken the vessel out of service and expects that it will take approximately six weeks to complete the repair efforts.”

The line laid on 11 charter flights to fly passengers from the vessel’s aborted cruise back to Baltimore. Others were travelling by ferry to Florida and then being transferred by  train or coach.

People booked on the cancelled cruises are being offered refunds and 25% future cruise discounts.

Royal Caribbean estimates that the direct financial impact will be a reduction of $0.10 per share.

Senior vice president and chef financial officer Jason Liberty said: “The extent of the financial impact was relatively high because the affected sailings were during the premium summer season.”

Royal Caribbean International president and chief executive Adam Goldstein said: “We are gratified that no one was hurt and that the safety and comfort systems performed exactly as designed.

“I extend my appreciation to our crew who performed so well, as well as to our guests who have been co-operative, understanding and highly complimentary of the shipboard team throughout.”

FIRE on board a Royal Caribbean Ship.

‘Passengers were throwing up, crying… I thought we were going to sink!’ The terrifying moment fire engulfed Royal Caribbean cruise and crew got ready to abandon ship

  • A fire broke out aboard a Royal Caribbean ship on Monday morning but was extinguished about two hours later with no injuries reported
  • The Grandeur of the Seas, which left Baltimore on Friday, never lost power and was able to sail into port in Freeport, Bahamas, on Monday afternoon
  • The company said the more than 2,200 passengers will be flown from the Bahamas back to Baltimore where the trip began
  • Royal Caribbean said all guests and 796 crew were safe and accounted for

 

A huge fire broke out on a Royal Caribbean cruise ship last night causing panic as 2,000 passengers abandoned their rooms and prepared to get into life boats.

The Grandeur of the Seas was forced to return to port this morning after the rear of the ship caught fire, sending smoke into several hallways as passengers waited in assembly stations for more than four hours.

On Monday afternoon, Royal Caribbean announced that they were reversing a prior decision and cancelling the cruise as it could no longer safely take passengers to the Bahamas, its intended destination.

‘It was obviously the most terrifying thing in my life,’ says passenger Katie Coleman according to CBS News. ‘There was panic on deck as passengers watched lifeboats being lowered into the water.’

Scroll down for video

sPassengers report that amid the chaos life preservers were distributed to several people as they waited in safety areas

dThe fire broke out on deck 3 and was quickly extinguished but the damage caused Royal Caribbean to cancel the cruise bound for the Bahamas

Startling photos of the ship emerged on social media showing the entire rear of the vessel charred and destroyed.

Royal Caribbean said that the fire began at 2,50am and was extinguished about two hours later with no injuries reported.

The ship had sailed from Baltimore on Friday and arrived in Freeport, Bahamas, Monday afternoon.

Royal Caribbean announced that the 2,224 passengers would be receiving a full refund and a gift certificate from the company. They said all 2,224 guests and 796 crew were safe and accounted for.

Bang Warren was one of the passengers who had to evacuate her room as a warning horn blared over the sound system.

She described the scene chaotic to The Baltimore Sun, saying: ‘A lot of people were passing out with fear.’

Bang also said she saw crew members distributing oxygen masks and life vests. ‘I know some children were vomiting,’ she said.

Grandeur of the Seas passenger Danielle Miller initially thought the ship was sinking as she filmed this footageGrandeur of the Seas passenger Danielle Miller initially thought the ship was sinking as she filmed this footage

Grandeur of the Seas passenger Danielle Miller initially thought the ship was sinking as she filmed this footage

South Jersey resident Jennifer Allen filmed the moment when lifeboats were lowered into the ocean as the Royal Caribbean cruise ship Grandeur of the Seas caught fire on Monday morningSouth Jersey resident Jennifer Allen filmed the moment when lifeboats were lowered into the ocean as the Royal Caribbean cruise ship Grandeur of the Seas caught fire on Monday morning

dThe ship was forced to dock in Freeport, Grand Bahama island as the fire damage was assessed

 

dAccording to several passenger accounts nobody was seriously injured but the fire did cause smoke and flooding

 

One New Jersey cruise-goer, Jennifer Allen, told NBC 10 Philadelphia that she thought the ship was doomed and it made her think of the 1997 movie, ‘Titanic’.

Another passenger, Danielle Miller, 23, said that she was sound asleep and was unaware of anything untoward until the ship’s intercom asked passengers to put life jackets on.

‘My first thought was that we were sinking,’ said Danielle of her terror.

‘I opened the door and just see people running around with life jackets on and we were being yelled at to get our life jackets on and run up to a deck that was two floors above us,’ she told ABC News.

‘But we didn’t know what was going on because when we were going to bed it was really stormy, so we honestly thought the boat might have been sinking. And we were just panicking and running upstairs.

‘And we didn’t know for about a half hour that there was a fire two decks below where we were at.’

Miller revealed she was so nervous as the fire raged that her hands were shaking and her heart was pounding.

‘A couple people fainted. People were throwing up, crying. Just anxiety attacks everywhere. I was just telling my roommate stay calm,’ she said.

Fire Investigators: A fire that broke out aboard a Royal Caribbean ship Monday did enough damage that the rest of the cruise was canceled Fire Investigators: A fire that broke out aboard a Royal Caribbean ship Monday did enough damage that the rest of the cruise was canceled

 

Fiery Call: The fire that began at 2:50 a.m. Monday was extinguished about two hours later with no injuries reportedFiery Call: The fire that began at 2:50 a.m. Monday was extinguished about two hours later with no injuries reported

President
BALTIMOREPresident

President and CEO Adam Goldstein (left) meets with passengers on board Grandeur of the Seas. Courtesy Royal Caribbean while (right) the Grandeur of the Seas captain and Royal Caribbean executives meet with passengers on board the ship after the fire

 

dAdam Goldstein, president & CEO or Royal Caribbean and Anders Aasen, AVP of Technical Services survey the fire damage

Nathan Pletscher spoke to ABC News to explain how he became nervous for his parents aboard the ship only after he looked at a photo tweeted by Royal Caribbean’s public relations team.

‘We originally saw a news article and were a little nervous. When we made contact with my parents, they said there was a small fire,’ he said.

‘When I saw the photo on Twitter, I said, “That was a little more than a small fire.” It’s really fortunate the crew was able to get fire under control and things of that nature.’

Speaking to the news network, Pletscher admitted that his parents had a ‘sense of panic’ and had become ‘obviously nervous’, but were calmed by the ships crew.

‘When the alarm first went off, there was an ‘uh-oh’ moment,’ Pletscher said. ‘But they couldn’t say enough about how organized and professional both the captain and crew were. They kept everyone calm and were extremely transparent on with the whole situation.’

The Twitter account for their public relations department announced they were in the process of scheduling passengers on flights to Baltimore.

Panic on the High Seas: Royal Caribbean said all guests and 796 crew were safe and accounted forPanic on the High Seas: Royal Caribbean said all guests and 796 crew were safe and accounted for

 

dRoyal Caribbean has said they are in the process of arranging flights for the 2,224 guests currently aboard the ship

Firefighter Brian Goss, a passenger on the ship, told WOOD-TV that some of the cabins did experience flooding and that the hallways smelled of smoke for most of the morning.

He praised the efforts of the company, and said they were working tirelessly on the situation.

‘Up all night in emergency mode and now serving food and drinks with smiling faces and no sleep.’

An announcement from the Royal Caribbean cruise ship that passengers needed to go their muster stations roused Mark J. Ormesher from his stateroom on the Grandeur of the Seas early Monday.

Ormesher said in an email to The Associated Press that immediately after the captain’s announcement, his room attendant knocked on the door and told him and his girlfriend to grab their flotation devices, saying: ‘This was not a drill.’

The native of England, who lives in Manassas, Virginia, Ormesher said he and his girlfriend smelled acrid smoke as they went to their muster station, the ship’s casino. He said the crew quickly provided instruction.

dA provided by Royal Caribbean shows the fire-damaged exterior on the Grandeur of the Seas cruise ship

The company in a statement on its website said it is 'deeply sorry for this unexpected development in our guests' vacation. We understand that this may have been a very stressful time for them'The company in a statement on its website said it is ‘deeply sorry for this unexpected development in our guests’ vacation. We understand that this may have been a very stressful time for them’

‘This encouraged calm amongst the passengers,’ he said.

Passengers were required to remain at their stations for four hours, he said, and the captain ‘provided us as much information as we needed to stay safe.’

Ormesher, 25, and on his first cruise, said the air conditioner had been shut off, and as the hours passed and the ship got hot, bottled water was passed around.

The crew and passengers remained calm, and helped those who needed it. Crying babies were given formula and held while their parents used the bathrooms.

 

After passengers were allowed to leave their stations, Ormesher said he saw water on the outside of deck 5 and in the hallways. The mooring lines were destroyed he said; crew members brought new lines from storage.

dRoyal Caribbean said all 2,224 guests and 796 crew were safe and accounted for

In Freeport, passenger Andrea Sanders of Washington, D.C., said she slept on the deck with hundreds of other passengers as smoke billowed out of the stern of the ship. ‘I was terrified with it being my first cruise,’ Sanders told The Freeport News as she ate lunch in port.

Magnus Alnebeck, general manager of the Pelican Bay Hotel, said they were asked to hold rooms for passengers, although it was not yet clear how many would stay there.

The ship will stay docked in Freeport overnight.

Royal Caribbean said in a statement on its website that most public areas and staterooms are safe and power, propulsion and communications systems functioned without interruption.

Royal Caribbean International president and CEO Adam Goldstein met with passengers in Freeport.

A tweet sent from the NTSB shows they are investigating the situation

The National Transportation Safety Board said in a tweet that it will join the U.S. Coast Guard in investigating the fire.

Carnival Corp. also had trouble with fire aboard ship earlier this year.

The 900-foot Triumph was disabled during a February cruise by an engine room fire in the Gulf of Mexico, leaving thousands of passengers to endure cold food, unsanitary conditions and power outages while the ship was towed to Mobile, Alabama.

It remained there for repairs until early May when it headed back to sea under its own power.

 

Carnival fleet review to cost £500 million

Carnival fleet review to cost £500 million

By Lee Hayhurst

Carnival fleet review to cost £500 millionCarnival Corporation expects a group-wide operational review of 101 ships across ten of its brands will cost up to £500 million.

The action is being taken following an engine fire on Carnival Cruises Lines’ ship Carnival Triumphand a number of other technical faults on some of the brand’s other ships.

Carnival Cruise Lines confirmed that it will be spending more than £200 million on improvements to its back-up services across all 24 ships in the fleet in the wake of the problems.

The work, which is already underway, aims to “significantly enhance” emergency power capabilities, introduce new fire safety technology, and improve the level of operating back-up across all ships.

The company said the work will not affect scheduled itineraries, but it has already had to cancel a number of cruises on Carnival Triumph and the rebuilt Carnival Sunshine which was originally due to re-enter service at the end of the month in the Mediterranean.

The plan is the result of a comprehensive operational review, overseen by Carnival Corporation and initiated immediately after the Carnival Triumph fire in the Gulf of Mexico in February.

Carnival Corporation chairman and chief executive Micky Arison said: “The investments announced today for Carnival Cruise Lines, and those we will continue to make, will reinforce our ability to consistently deliver the customer experience that 10 million people every year have come to expect from us across our fleet of 101 ships.

“Absolutely nothing is more important than the safety and comfort of our guests and crew, and we will use the full resources of our company to meet that commitment.”

The initial increase in emergency generator power across the 24 Carnival Cruise Lines ships will be completed over “the next several months”.

An additional emergency generator will be installed on each vessel to provide for all cabin and public toilets, fresh water and lifts in the event of a loss of main power.

The line will install a second permanent back-up power system on each ship to provide an improved level of hotel and guest services if main power is lost, including expanded cooking facilities and cold food storage, as well as internet and telephone communications.

The company also pledged to invest in the “newest and most technically advanced” fire prevention, detection and suppression systems.

Carnival Cruise Lines is drafting in five outside experts to form a safety and reliability review board to “provide an additional, independent third-party perspective, drawing from deep experience across a number of relevant fields and organisations”.

“The actions by Carnival Cruise Lines will expand the availability of hotel services for the comfort of its guests in the rare instance of a shipboard event that involves the loss of main power,” the company said.

“In addition, the plan will reinforce key shipboard operating systems to further prevent a potential loss of primary power.”

Carnival Cruise Lines’ president and chief executive Gerry Cahill said: “All of Carnival Cruise Lines’ ships operate safely today. Each vessel already has effective systems in place to prevent, detect and respond to emergency situations, and we meet or exceed all regulatory requirements.

“However, by applying lessons learned through our fleet-wide operational review after the Carnival Triumph fire and by taking advantage of new technologies, we have identified areas for enhancement across our operations.”

He added: “These initiatives reflect our commitment to safe and reliable operations and an enjoyable cruising experience for the nearly 4.5 million guests who sail with Carnival Cruise Lines each year.

“Although every ship in our fleet currently has emergency back-up power which is designed to enable the continuous operation of safety equipment and some hotel services, it is our intent to significantly bolster that back-up power to support the core hotel services. With this improvement, we will better ensure guest comfort in the rare instance of a loss of main power.

“On Carnival Triumph, our fire systems were effective and our teams performed well in controlling and extinguishing the fire. However, we want to take advantage of the latest and most-advanced generation of fire safety systems to enhance the current extensive capabilities across our fleet,” said Cahill.