Crystal Cruises redeploys new river vessels away from France

The new river cruise arm of Crystal Cruises is delaying plans to deploy two new vessels on rivers in France.

Instead Crystal River Cruises is to increase its presence on the Danube, Main and Rhine, deploying four of its planned new build ‘river yachts’ in the region in 2017 and 2018.

The shift in focus means redesigning and enlarging the company’s two Paris-class river vessels – Crystal Debussy and Crystal Ravel – as Rhine-class boats, and redeploying them east in 2018.

Previously, Crystal Debussy and Crystal Ravel were to travel along the Seine, Rhone and Dordogne rivers in France from June and August 2017 respectively.

No mention was made of recent terrorist incidents in France and the extension of the country’s state of emergency for six months following the deadly truck attack in Nice earlier in July.

The luxury line, which draws a large proportion of passengers from the US, said the change away from France was based on passenger feedback “lauding the itineraries planned in Germany, Austria, Belgium, Amsterdam and Holland”.

As a result, “the company has elected to delay its entrance into the French river cruise market, choosing instead to prioritise its offerings in the German/Austrian region in order to meet travellers’ demand for those experiences”.

Chief executive and president Edie Rodriguez said: “Unlike an ocean-going ship that can accommodate a change in itinerary with short notice, a river ship operates within more confined parameters and is unable to re-route easily.

“We are listening carefully to what travellers are telling us and have concluded that the best way to anticipate, meet and surpass their expectations is by making this move earlier rather than later.”

The line is offering a series of compensation packages to people who have booked 2017 voyages on Crystal Debussy and Crystal Ravel including on board credits and future cruise credits worth up to $1,000.

No details were given of how many bookings the line has received for the sailings in France.

The new design places the vessels as part of the line’s 106-passenger Rhine-class series currently comprising Crystal Bach and Crystal Mahler, which are due to enter service June 18 and August 29, 2017 respectively.

Crystal Debussy and Crystal Ravel are now due for maiden voyages in April 2018 and May 2018 respectively with detailed itineraries to be announced shortly, the company said.

They will be increased in size from 110 metres to 135 metres, the maximum size permissible on the Rhine, Main and Danube. The increased length allows for the addition of a swimming pool with a sliding glass roof and more large suites.

The move follows the recent launch of the line’s first luxury river cruiser, Crystal Mozart.

 

‘I choose to live’

Arnie WeissmannThe inaugural cruise of the Regent Seven Seas Explorer departed Monte Carlo, Monaco, early on the morning of Bastille Day. I was in Nice, France, two days before and, one week later, flew out of the city.

During the cruise, I found that every European port where the ship called was crowded (in the case of St. Tropez, vastly overcrowded). Flags flew at half-mast, but otherwise Europe’s sunny holiday season appeared, on the surface, to proceed undimmed by the terror attack in Nice.

And during that week, I mingled with 600-plus travel advisers, media, cruise line executives and invited guests aboard the ship. Their responses to the incident in Nice were insightful; for the most part, they’re sophisticated executives with experience in the cycles of travel disruption.

My first conversation was with Walter Revell. That name may not be familiar even to travel agents who loyally book the lines of Norwegian Cruise Line Holdings (NCLH) — Regent, Norwegian and Oceania — but he has had a hand on the tiller of NCLH and its predecessor entities for the past 23 years. As the longest-serving director and, today, chairman, he has a unique perspective on the past, present and future of travel and cruising.

We lunched with our wives at a small restaurant off Piazza San Michele in Lucca, Italy, just hours after we learned about the Nice tragedy.

Out of 7 billion people on Earth, he said, “point zero, zero, zero, zero, zero one” is going to be deranged enough to heed a call to kill scores of innocent people.

The link between extreme mental instability and the threat of violence positions terrorism in a context that doesn’t completely remove the political and religious aspects, but puts the scope of the threat in rational perspective.

Those very few unstable individuals, Revell continued, should hardly be the ones to “govern, ruin or rule” our travel choices.

NCLH’s CEO, Frank Del Rio, cast it slightly differently but again brought a sense of scale to the issue.

“It would be easy to say that if you don’t keep traveling, the terrorists have won,” Del Rio said. “You can say that at 30,000 feet, but how do you communicate that to the individual who is sitting in front of a travel adviser, wanting to take a trip somewhere? It’s very difficult to take something that’s so emotional, so personal, and turn it into a statistic. But we need to remember: It’s never absolute. It’s not that no one is traveling. After the Paris attacks, air arrivals were down 11%. Hotel nights were down 20%. It’s not down 95%, it’s down 20%.”

His comments reminded me that even in the dark days after 9/11, air travel was still at 80% of pre-attack numbers. The problem for travel-related businesses is, of course, that depending on operating margins, a 20% drop in traffic can easily spell the difference between viability and bankruptcy.

“It’s in the margins,” Del Rio agreed, “but we’ll boost it up to where it needs to be.”

Van Anderson, co-founder of the host agency Avoya, had yet a different perspective, framed within the broader profile of life and risk.

“You have to be aware of risk, no matter what you do,” he said. “Some choose to surf, dive and bungee jump. We all make choices, and you have to do what makes you comfortable. Even having gone through Nice the day before that horrific tragedy, and after what happened in Orlando, I’m not hesitating one bit to travel this summer with my grandchildren to Orlando.”

Anderson continued, “I don’t think we live in a more dangerous world. It’s just a world that’s more aware of the dangers. So we have to choose, by ourselves, with our friends and families, what we’re comfortable with.

“I don’t travel because I’m trying to beat terrorists,” he concluded. “I travel because I enjoy it. Life is about making choices. I choose to live.”

All three perspectives are thoughtful, astute, complementary and can help in counseling clients.

I will add one more perspective.

Summer may be the high season for travel within Europe, but we’re also concurrently in the quadrennial high season of politics. The recent terror incidents, though in aggregate statistically representing only a small risk, are amplified by political agendas, and clients of travel advisers might be susceptible to politically motivated arguments that will inhibit the desire to travel.

Revell’s, Del Rio’s and Anderson’s perspectives could help blunt those arguments. I hope so.

But I’ll point out that small scale can be deceiving. History often turns on events that involve relatively few participants but whose impact is outsize:

The Boston Tea Party. The siege of the Alamo. Rosa Parks.

These incidents became pivotal because they represented the hopes and desires of great numbers of people.

I find it hard to conceive, however, that the slaughter of innocent people represents anything but a perversion of theology or a philosophy that appeals only to the sickest among humanity.

If politicians present this as an existential threat, I believe they’re acting cynically to replace rational thought with purely emotional, fear-based responses.

But there’s also an emotionally resonant appeal to keep traveling, even in the face of terror. Anderson said it succinctly: “I choose to live.”

River cruise lines report few disruptions due to Seine flooding

River Seine flooded.
River cruise lines said that only a small number of their departures have been impacted by the severe flooding of France’s Seine River.

Due to heavier than usual rainfall, the Seine overflowed last week, forcing the Louvre in Paris to close for several days — the iconic art museum reopened on Wednesday.

The high waters have impacted at least three Viking river cruises: the June 8 Paris & the Heart of Normandy sailing aboard the Viking Rinda; the June 10 Paris & the Heart of Normandy sailing aboard the Viking Kadlin; and the June 12 Paris & the Heart of Normandy sailing aboard the Viking Rolf.

Viking said in a statement on its website that the potential effects on these cruises could entail changes in embarkation and/or disembarkation ports, abbreviated sailing portions and certain destinations being visited by motorcoach.

According to AmaWaterways co-founder and president Rudi Schreiner, the biggest issue for river cruise vessels has been the inability to get into and out of Paris to dock. Many Seine river itineraries have instead been docking in Conflans-Sainte-Honorine, a little more than 20 miles upriver from Paris and river cruise lines were then bussing passengers into the French capital for sightseeing.

AmaWaterways has had two cruises impacted by the high waters and has given those passengers a future cruise credit to compensate for the inconvenience.

Patrick Clark, managing director of Avalon Waterways said that while the rains in France have created higher-than-normal waters on its rivers, the company has not had any cancellations due to the rain. “All cruises have operated but we have had to make some alternate disembarkation and embarkation arrangements where conditions necessitate for a handful of cruises.”

Added Clark, “Water levels are receding and expected to continue to improve and normalize this week. The Louvre is open, as is Giverny [the location of French artist Claude Monet’s famous gardens].”