Tag Archives: Fred Olsen

Fred Olsen to retire Boudicca and Black Watch

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Borealis | Fred. Olsen Cruises

Fred Olsen Cruise Lines has confirmed it is to retire Boudicca and Black Watch, with two new ships, Bolette and Borealis, taking over planned itineraries when they join the fleet and the line resumes sailing.

The introduction of former Holland America Line vessels Bolette and Borealis will increase Fred Olsen’s capacity by around 30%, although both vessels carry under 1,400 guests.

Guests who were booked to sail on Boudicca and Black Watch will automatically have their booking transferred to the same itineraries on Bolette or Borealis and will be contacted in the coming weeks.

Peter Deer, managing director, said: “I am pleased to say we are now at the stage of finalising our back in the water plans and we are very excited to be doing this with two new vessels within our fleet.

“While we are still looking at a number of options for Boudicca and Black Watch, what we do know is that they won’t resume sailing with us when we do start to cruise again.”

He added: “We know that these ships are much loved among our guests, as indeed they are by us, but it is time to evolve and look ahead to a long and bright future for Fred Olsen Cruise Lines.

“We will soon be revealing more details on our plans to resume sailing again, but in the meantime, we hope many of you will join us on our virtual farewell cruises to see our two ships off in style.”

Fred Olsen creates ‘Plain Sailing Guarantee’

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Fred. Olsen Cruise Lines No Fly Cruises from Dover - 2020 2021 No ...

Fred Olsen Cruise Lines has created a ‘Plain Sailing Guarantee’ including ‘quibble-free refunds’ and flexibility for guests wishing to transfer to alternative cruises.

The guarantee, which is “designed to offer reassurance during the Covid-19 pandemic”, also spells out revised payment terms including balance payments being due 28 days before departure, rather than 90 days.

Guests who transfer to another cruise will receive a future cruise voucher on top of any funds that have already been paid, which can be put towards another sailing. This voucher will be valid for 24 months, with all funds to be automatically refunded, plus an additional 5%, if it is not used within this time.

Any guest with a 2020 cruise booked can also choose to transfer to another cruise on sale, even if their sailing has not been cancelled.

Jackie Martin, marketing & sales director, said: “What our new Plain Sailing Guarantee does is set out clearly what options are available to guests.

“Of course, it goes without saying that all guests are entitled to a full refund on any monies paid when a cruise is cancelled. But we know that a number of our guests are keen to enjoy cruising with us again when they can, so we have made it easy for them to transfer their booking.”

She added: “We know that everything seems a little uncertain just now, and some people may want a little more time to decide where and when they may want to travel again, which is why our future cruise voucher will last for 24 months.

“If at the end of this time some guests have still not managed to find a cruise to suit, we will automatically refund everything they have already paid, plus an additional 5%, as a thank you for their support and to cover any interest they may otherwise have accrued during this time.

“This is a challenging time for us all, and I would like to thank all of our guests for their support as we sail these choppy seas, and we can’t wait to welcome our guests back on board with us as soon as it is safe to do so.”

Last week, Fred Olsen extended the cancellation of sailings to an unspecified date beyond May 23 in the wake of the ongoing coronavirus pandemic.

The line will be assessing all upcoming cruises from May 23 in date order.

Fred Olsen cancels cruises beyond May 23

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Fred Olsen Cruises | Fred Cruises

Fred Olsen Cruise Lines is extending the cancellation of sailings to an unspecified date beyond May 23 in the wake of the ongoing coronavirus pandemic.

The line will be assessing all upcoming cruises from May 23 in date order.

The first five sailings by European river cruise ship Brabant have also been cancelled.

The company announced on March 13 that all ocean cruise sailings would be paused until May 23.

The ocean fleet of four ships – Balmoral, Braemar, Boudicca and Black Watch – will remain in Scotland’s Firth of Forth, just outside the port of Rosyth, during the company’s pause in cruise operations.

Managing director Peter Deer said: “At this stage, I am not able to confirm a date when we can expect to resume normal operations, as what I don’t want to do is set an expectation and not be able to deliver what we promise.

“What I can say is that we are keeping a very close eye on the latest guidance from the relevant authorities, including the UK Government and Public Health England, as well as overseas policies.

“We are very clear on our position that we will not resume cruising until we know that it is safe for us to do so. The safety of our guests and crew is always our utmost priority, and this is especially true now.

“All guests on affected cruises will be notified with at least 30 days’ notice before their cruise was due to depart.”

He added: “It is regrettable that we won’t be welcoming guests back on board at the end of May as we had initially hoped, but we can’t wait to start sailing again as soon as the world is ready for us to do so.”