Tag Archives: return to service

Princess Adds More Touchless Technology On Cruise Ships

Posted on by
Reply

As part of its Medallion Class upgrades, Princess Cruises is rolling out a number of new touchless guest experiences when its fleet returns to service in 2021.

TrulyTouchless Arrival and Embarkation

Embarkation day will leverage OceanMedallion technology to reduce friction, remove a contact, and avoid crowds, streamlining arrival and check-in, as well as completely reinventing the traditional muster drill.

OceanReady

All guests will now be required to become OceanReady before leaving home, creating a touchless, expedited arrival experience and embarkation. Guests will use the MedallionClass app to upload travel documents and complete a health questionnaire in advance as well as provide important emergency information and form of payment, take a security image, personalize their Medallions and order accessories to be shipped to their home or ready for pick up upon arrival.

Simplified Safety Training

A new approach to the safety assembly on embarkation day lets guests watch an important safety video on their mobile device anytime on embarkation day via their stateroom TV and verify their designated muster station with a quick, contactless check-in at their convenience anytime between boarding and sail away. The OceanMedallion system provides the verification needed by the ship’s captain to confirm muster drill check-in while strengthening safety and security operations onboard, safeguarding guest and crew health, and increasing operational efficiency.

Stateroom Entry

Access to staterooms is now said to be a seamless experience where each guest is securely validated as their cabin door automatically unlocks as they approach. The do-not-disturb sign also becomes a thing of the past as the feature is integrated with the personalized portal outside each cabin, allowing guests to request privacy or designate their room for service by touching the display or using the MedallionClass app.

TrulyTouchless Commerce

MedallionPay is now and eliminates the need to carry cash and credit cards onboard and in Princess Cays, the line’s private island.

The system allows for “effortless” payment when purchasing anything on the ship – food, beverages, merchandise, excursions, even laundry tokens. 

OceanNow Service On-Demand

Food, beverage, retail orders and service are delivered directly to a guest’s location. 

Guests can place orders using their smart device, their stateroom TV or with a crew member, as the Medallion continuously ensures great service wherever a guest may go onboard.

Second MSC Cruises ship to return later with longer sailings

Posted on by
Reply

MSC Magnifica photo credit Dave Jones

by Phil Davies

To view images of the MSC Magnifica visit MSC Magnifica images

A second MSC Cruises ship is to resume sailings with ten-night voyages in October rather than week-long departures from next week.

This is the second time MSC Magnifica has been delayed in restarting.  The 2,550-passenger ship was previously due to sail on September 26 after being delayed from August 29.

A new re-start date of October 19 has been set for MSC Magnifica with a series of seven cruises including an eight-night Christmas itinerary departing on December 18 from Genoa in Italy.

The ship’s four proposed seven-night cruises from Bari, Italy between September 26 to October 24 have been cancelled as a result of the new scheduling

Passengers affected by the cancelled cruises will either be re-protected onto another cruise – in particular on MSC Grandiosa, which is currently sailing in the western Mediterranean – or will receive a future cruise credit valid until the end of 2021.

MSC Magnifica will follow the return to service of MSC Grandiosa, now on its fourth consecutive seven-night cruise.

Sailing an industry back to hope” – MSC Grandiosa sets off from Genoa - The Moodie Davitt Report - The Moodie Davitt Report
MSC Grandiosa

The flagship resumed sailing in August for the first time since the suspension of cruises due to the Covid-19 pandemic following approval by authorities in Italy, Greece and Malta of the company’s new health and safety operating protocol, designed to protect passengers, crew and communities that the ship calls.

MSC Grandiosa’s sailings have been extended through to the end of the year, including a Christmas cruise to depart from Genoa on December 20.

The vessel is running seven-night cruises with embarkation in the Italian ports of Genoa, Civitavecchia, Naples and Palermo, plus a calling at Valletta in Malta.

MSC Magnifica’s new programme covers both the west and the east Mediterranean from Genoa with calls at Livorno for Florence and Pisa, Messina in Sicily, Valletta in Malta, Piraeus for Athens and Katakolon for Olympia in Greece and Civitavecchia for Rome.

The ten-night itinerary is designed for passengers looking for longer voyages that offer more destinations and more time at sea.

The longer sailings are also expected to appeal to passengers flying from Schengen countries because of strong pan-European air links to both Rome and Genoa, which together with Messina, are two of the ship’s three embarkation ports.

The line also says ‘proximity cruising’ is proving to be popular with passengers who live both in Italy and in neighbouring countries.

Longer sailings are seen by the company to also appeal to consumers who typically cruise during the autumn and winter and those looking for a longer alternative to the seven-night MSC Grandiosa sailings.

MSC Magnifica is due to set off on a world cruise in 2021, for the second consecutive year, following the completion of the updated Med itinerary.

Feedback from some of the thousands of passengers who have so far sailed on MSC Grandiosa has been positive, with many calling their experience one of the safest holiday options available, according to the company.

Fred Olsen to retire Boudicca and Black Watch

Posted on by
Reply

Borealis | Fred. Olsen Cruises

Fred Olsen Cruise Lines has confirmed it is to retire Boudicca and Black Watch, with two new ships, Bolette and Borealis, taking over planned itineraries when they join the fleet and the line resumes sailing.

The introduction of former Holland America Line vessels Bolette and Borealis will increase Fred Olsen’s capacity by around 30%, although both vessels carry under 1,400 guests.

Guests who were booked to sail on Boudicca and Black Watch will automatically have their booking transferred to the same itineraries on Bolette or Borealis and will be contacted in the coming weeks.

Peter Deer, managing director, said: “I am pleased to say we are now at the stage of finalising our back in the water plans and we are very excited to be doing this with two new vessels within our fleet.

“While we are still looking at a number of options for Boudicca and Black Watch, what we do know is that they won’t resume sailing with us when we do start to cruise again.”

He added: “We know that these ships are much loved among our guests, as indeed they are by us, but it is time to evolve and look ahead to a long and bright future for Fred Olsen Cruise Lines.

“We will soon be revealing more details on our plans to resume sailing again, but in the meantime, we hope many of you will join us on our virtual farewell cruises to see our two ships off in style.”