Royal Caribbean has released details of the art collection on board its newest ship, Ovation of the Seas, with “Mama and Baby” – a 33-feet high commission that depicts a mother panda and her cub reaching out to one another.
The pandas are also a nod to the cruise line’s newly announced partnership with World Wildlife Fund, which focuses on ensuring the long-term health of the oceans.
The ship’s crew will have the honour of naming the pandas when the ship sets sail, a custom for Royal Caribbean crew members as done for its sister ships’ installations – Quantum of the Seas’ Felicia the Bear and Anthem of the Seas’ Gigi the Giraffe.
Guests on board Ovation of the Seas can enjoy an 11,000-piece, $4.5m (£3.1m) art collection that was assembled to represent the ship’s destinations and its guests.
Other pieces include: “Sky Wave”, the first ever kinetic moving sculpture at sea, commissioned specifically for Ovation of the Seas; elevator art “The World of the Senses,” a collection of 10 pieces sure to surprise guests each time they ride from deck to deck; and an adaptation of Chinese artist Bieli Liu’s “Lure” series of installations, an energetic piece that responds to subtle air currents and movement.
Ovation of the Seas will sail three European itineraries before embarking on her 52-day Global Odyssey on 3 May.
There is a new Royal Caribbean ship officially in the fleet, as of today.
Royal Caribbean took delivery of its 24th cruise ship, Ovation of the Seas, in a ceremony held today in Bremerhaven, Germany. Ovation of the Seas is the third Quantum-class ship in Royal Caribbean’s fleet.
Royal Caribbean Chairman Richard Fain took delivery of Ovation of the Seas from Meyer Werft Yard’s Managing Partner Bernard Meyer at the official handover ceremony.
“Ovation of the Seas is magnificent,” said Richard. “Our thanks to the Meyer Werft team for their ongoing partnership in designing and building awe-inspiring ships with us.”
“It’s wonderful to welcome Ovation of the Seas to the Royal Caribbean family of ships,” said Michael Bayley, President and CEO, Royal Caribbean International. “We have once again introduced yet another one of the most technologically advanced cruise ships and the very first that has been built for the China market – a market we continue to demonstrate our commitment to expanding. Quantum Class has redefined the status quo, and we are excited for our guests in China and Australia to enjoy their extraordinary vacations onboard this stunner.”
Ovation of the Seas will now sail to Southampton, U.K., where the ship will offer a series of short getaways before she sets sail on her 52-night “Global Odyssey” culminating in the arrival to her homeport in Tianjin, China.
She will begin her first homeport sailing season in China from Tianjin in June 2016. Ovation, together with Quantum of the Seas, Mariner of the Seas, Voyager of the Seas and Legend of the Seas, will make up the largest fleet of any cruise line sailing in China.
Passengers wishing to cancel cruises will face an earlier penalty period for their deposits with Royal Caribbean International. Starting March 7, the final payment deadline for bookings goes from 60 to 75 days on short cruises (four days or less) and from 75 to 90 days on longer ones. Cancellation terms even closer to departure also changed in many cases. Vicki Freed, the senior vice president of sales, trade support and service, spoke with cruise editor Tom Stieghorst about why the line made the changes.
Q: Why did Royal Caribbean change its policy to make it harder for passengers to cancel?
A: Actually, we simplified the policy. If you look at the old policy, we used to have five different [product categories, now reduced to two]. So it was really hard for travel agents to remember, ‘OK, does this fall in this bucket, or in this one or this one? Was it a holiday sailing, what do you view as a holiday sailing?’ There was a lot of confusion, so we wanted to just simplify it.
Q: Did you get travel agent feedback before you made the change?
A: We ran it by our travel agent advisory board back in January, and they said, yes you should do it. We said, is this going to affect bookings, what do you think? And they said, “No, we like a much stricter cancellation policy because it allows us to encourage people to buy travel insurance, and it makes the bookings stickier; people are more committed.” They were saying, “This is a no-brainer. You should do it.”
Q: Why do it now?
A: We did not want to do anything during Wave [season]. That was our decision as a brand. We wanted to do it with new deployment, which we’re … just releasing now. [Royal releases schedules for the Caribbean, Bahamas and Northeast regions for 2017-18 on March 7]. So that’s why we’re doing it now.
Q: Simplifying the policy sounds logical, but couldn’t you have simplified it and kept the same final payment period you had previously?
A: Yeah, I suppose we could have. If you really look at the differences, when you compare it, the 75% of the total price [penalty] for the shorter cruises remains the same, from 28 to 15 days, 50% [penalty] went from 29 days to 56, versus 29 to 42, so that’s a little bit more of a window. The [loss of] deposit [penalty] went from 59 days to 74, so there were some small tweaks. They weren’t anything significant.
Q: What was the biggest change?
A: On five nights or longer, the first penalty starts at 89 days versus 74.
Q: How does the price integrity policy factor into this?
A: With our new no-discounting within 30 days of departure, we’re training the consumer to book further out, and so we don’t want a bunch of space dumped back to us close in when we don’t really have an opportunity to resell it. If someone’s going to cancel now, with 90 days out, it gives us two more weeks to resell that space. Because remember, all bets are off the table at 30 days out. That’s the motivation and the reason why we did this. And our travel agent advisory board suggested we do it. And to help travel agents sell more insurance.
Q: How many people cancel before the penalty period to get their money back?
A: I don’t think it’s many. I think it’s a small percentage. But that’s why we encourage travel agents to urge consumers to buy travel insurance.
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