Carnival UK Lays Off One-Third of Staff

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Carnival UK has announced a sweeping round of job cuts.

“The Covid-19 pandemic has not only affected the holidays of our guests but it has also impacted every part of our business; our future deployment; the guest experience; our supply chain and our people on ship and onshore,” said President Simon Palethorpe in a prepared statement.

“Due to this impact, we have had to make some really tough decisions to ensure that we can sustain and protect our business for the future. Following a period of collective consultation, nearly a third of our shore-based staff will very sadly be leaving our business on June 30 and another significant proportion will take a period of sabbatical,” said Palethorpe.

“We are devastated to have to take this action which has affected so many talented and dedicated colleagues.

“We appreciate it is a very difficult and unsettling time for everyone but we have followed a clear and fair consultation process and considered all individual suggestions for new ways of working.

“At the current time as our operations are paused, we are working at the highest levels to develop a comprehensive restart program to phase our ships back into service with enhanced and approved protocols that will keep everyone on board well and still give our guests an amazing holiday.”

Cruise lines are not resorting to rock-bottom pricing

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By Johanna Jainchill

Cruise lines and Wall Street analysts report that cruise pricing, for the most part, has not gotten to the low levels seen after the fallout of the 9/11 attacks and the 2008 recession.

To be sure, there are deals out there, and some executives have said that Covid-era prices have fallen across the board — but not to the rock-bottom levels seen in prior crises. Execs, analysts and industry watchers have said this is primarily because demand is expected to exceed capacity, at least at first, because lines are likely to relaunch only a few ships at a time at reduced capacity.

“We note that since cruise lines are taking so much capacity out of service and not pricing to fill what is in service, they could potentially eliminate some of the lowest-margin demand that they might normally turn to when filling a ship,” UBS Analyst Robin Farley said in a recent note.

In discussing the strong pricing for 2021, Brad Tolkin, co-CEO of World Travel Holdings, agreed that reduced capacity was a big factor. “There will be a lot less of ships to top off within the last 90 days,” he said. But he also said that future cruise credits (FCC) the cruise lines have been using for cancelled 2020 sailings play a role.

“The cruise lines know they have these supersized FCCs out there; most are at least 25% more than the value of the cruise,” Tolkin said. “They have to keep pricing up to absorb that somehow.”

On top of that, he said that people who have the FCCs are upgrading.

“The people that took these FCCs said, ‘I love cruising, and I’m getting on a cruise; I’m taking the FCC,'” he said. “If they spent $3,000 on a cruise before, now they have $3,500, $3,600 to spend. They’re spending it and buying up.”

Vicki Freed, Royal Caribbean said that another reason why lines are holding the line on pricing is that they know that they will have lower occupancy and they don’t want to compromise quality.

“We know that initially, we’re not sailing at 100% occupancy and we’ll have to have lower load factors  I think all the cruise lines are planning that,” Freed said. “And we’re going to need to have more staff on board and still offer the quality people expect from Royal Caribbean. If suddenly we downgrade the product onboard people will say, ‘they’re not the same brand I thought they were ‘ So you do keep your price integrity up in order to fund what we need to fund.”

Freed also anticipated that people will pay more for experiences that include Royal Caribbean’s Perfect Day at CocoCay private island.

“It’s a safe, enclosed environment; it’s a private island, it’s got all the fun and thrill and chill that people want now,” she said. “I think itineraries with Perfect Day at CocoCay or our private island of Labadee will demand a better price.”

UBS’s Farley also said that, according to an executive from a privately-owned cruise line, he expects “only single-digit price declines” by keeping only the lowest-priced cabins empty.

“He believes that cruise lines will keep ships in various stages of warm and hot and cold layup so that they will be able to add ships into service without delay if there is demand,” Farley said.  “A month of notice is more than enough time to staff a ship and start operations. Airlift is not that much of an issue since the cruise lines can charter flights from the Philippines and Indonesia, for example, when they are ready to bring the crew back to a ship.”

Carnival UK insists sales team cuts are ‘forced necessity’

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Carnival UK has confirmed its sales team will be reduced following a consultation launched as a result of the Covid-19 crisis but insisted the move was a “forced necessity” due to social distancing measures and limitations on agency visits.

The cruise giant completed a consultation period on Tuesday, with 450 roles – nearly a third of Carnival UK’s shore-based staff – being made redundant.

Several staff of P&O Cruises, Cunard, Princess, Holland America Line and Seabourn highlighted their jobs were at risk on social media channels in recent weeks. Among those who posted are Chloe Palmer and Neal Hussey, who were both in the P&O Cruises sales team; Richard Cross, who worked in Cunard’s sales team; Princess Cruises’ commercial director Chris Barnaville; Andrea Jones and Charlotte Brailsford, who were both in the Princess agency sales team.

Carnival UK declined to confirm how many trades facing sales roles had been lost.

In addition to the redundancies, Carnival UK confirmed that “another significant proportion” of staff will take a period of sabbatical, a group understood to include Cunard’s UK sales director Gary Anslow. Travel Weekly believes Anslow has taken a six-month sabbatical and will return early January.

P&O Cruises’ president Paul Ludlow said the company was “devastated to have to take this action which has affected so many talented and dedicated colleagues”.

Despite the reduction in an agency facing roles in the sales team, Ludlow insisted the brand’s commitment to the trade “remained as strong as ever”.

During the consultation period, a member of staff, who was at risk and asked to remain anonymous, said the move was “completely the wrong decision”, claiming 60% of P&O Cruises’ UK bookings come from travel agents.

In a statement, Ludlow said: “The Covid-19 pandemic has not only affected the holidays of our guests but it has also impacted every part of our business; our future deployment; the guest experience; our supply chain and our people on the ship and onshore.

“Due to this impact, we have had to make some really tough decisions to ensure that we can sustain and protect our business for the future. Following a period of collective consultation, nearly a third of our shore-based staff will very sadly be leaving our business on June 30 and another significant proportion will take a period of sabbatical.

“We are devastated to have to take this action which has affected so many talented and dedicated colleagues.

“We appreciate it is a very difficult and unsettling time for everyone but we have followed a clear and fair consultation process and considered all individual suggestions for new ways of working.

“At the current time as our operations are paused, we are working at the highest levels to develop a comprehensive restart programme to phase our ships back into service with enhanced and approved protocols that will keep everyone on board well and still give our guests an amazing holiday.

“Our commitment to the travel trade remains as strong as ever. The reduction in the sales team was, very sadly, a forced necessity due to social distancing and the limitations of the shop and office visits.

“We remain committed to developing new ways of working to best support our agent partners encouraging agent feedback and including training and regular communication through our 15,000 strong agent Shine programme. We would like to take this opportunity to reaffirm our sincere thanks to all our agent partners for their mutual work supporting our guests during our pause in operations and we look forward to working together as we develop our re-start plans.”