Southampton cruise terminal opens following major refurbishment

By Phil Davies


Southampton’s Mayflower Cruise Terminal has reopened following a multi-million pound refurbishment in time for the summer sailing season.The terminal now features a revamped open plan interior, with expanded security, check in and passenger reception areas.

More than 200 staff have been working on the renovation over the winter. Other improvements to the terminal include additional passenger and baggage x-ray machines and a redesign of the drop-off and pick-up area.

Port operator ABP Southampton said the project was critical to ensure Southampton retains its title as Europe’s leading cruise turnaround Port amidst a predicted rise in passengers.

An increased number of cruise ships visiting Southampton, coupled with the rising capacity of new ships, means P&O Cruises, Cunard and other brands of the Carnival Group, are expecting passenger volume to increase by 25% at Southampton over the next two years.

Carnival UK port service and government affairs director, Steven Young, said: “The Carnival cruise business at Southampton continues to go from strength to strength and with the introduction of new larger ships such as P&O Cruises’ Britannia, it is important that improvement to the cruise terminals and our passenger journey keeps pace.

“With the reopened Mayflower terminal we aim to keep this as free flowing and stressless as possible.

“The improved passenger lounge, together with increased check in and security areas will allow us to ensure just that and give our customers passing through Southampton the very best passenger experience with reduced congestion.”

ABP Southampton director, Nick Ridehalgh, added: “We are incredibly proud to hold the title of Europe’s leading cruise turnaround port but, as always, we will never rest on our laurels. We are committed to investing heavily in our facilities in order to help port-related businesses grow and provide world-class service to their customers.”

The Mayflower Cruise Terminal is one of four in Southampton and handles calls by ships such as Queen Mary 2, Ventura and newly launched Britannia.

Moe than 280 of Southampton’s 440 cruise ship calls to the port are by brands within the Carnival Group.

Qatar to charter cruise ships to host World Cup supporters

By Phil Davies


Cruise ships are to be chartered to help accommodate football supporters at the 2022 World Cup in Qatar.The Qatar Tourism Authority announced at the Cruise Shipping Miami convention that it would be contracting rooms from cruise companies as a “means of additional accommodation”.

The QTA said: “Over the past few years, QTA established a number of strong relationships with international cruise operators as well as with other specialists involved in the industry.

“This has proved to be of great importance especially that Qatar will be extensively benefiting from cruise ships over the 2022 World Cup, as a means of providing additional accommodation supply for fans and visitors over the period.

“QTA will be contracting a minimum of 6,000 rooms on cruise ships for the 2022 tournament, and is building its knowledge base to develop this sector of the maritime industry.”

The Gulf state said it would have 100,000 hotel rooms available for fans, more than the minimum 60,000 required by Fifa, as part of its bid to host the tournament.

Temporary accommodation such as cruise ships could help the QTA hit the 60,000 figure and alleviate the potential for thousands of unoccupied rooms once the tournament comes to a close, City A.M. reported.

Royal Caribbean boss vows to cut out last-minute discounting

By Lucy Huxley

The chief executive of Royal Caribbean is stamping out last-minute discounts on his cruises in the US and says he would look to extend the new policy to other markets including the UK if it is a success.

The line currently reduces fares 30, 20 and 10 days from departure, a practice that Michael Bayley says “devalues the whole product”.

“From 2016, the price will never drop. There will be no discounts beyond 30 days from departure,” he said.

Bayley accepted the new stance could lead agents to sell other cruise lines which “continue to discount all the way to departure”, but said he would rather lose that business and improve his yields and margins.

“Last-minute discounting just devalues the product and nobody, neither us nor the travel agents, is making any money,” he told Travel Weekly during the two-day naming celebrations of Anthem of the Seas in Southampton.

“We are not doing anybody any favours by discounting. We work too hard developing these phenomenal products to then charge too little for them,” Bayley added.

“We believe we have the best vacation products in the entire industry, offering customer the best value anywhere, and we believe it’s time for our customers to pay a little more for them.”

Asked if he felt this would encourage the whole cruise sector to stop devaluing its product, Bayley replied: “This is not about cruising in general. This is purely a focus on Royal Caribbean and what we feel is right for our brand.”

Royal Caribbean launched Anthem of the Seas this week and also has Explorer of the Seas coming back from a multi-million dollar refit tomorrow (Thursday).

The line also has Harmony of the Seas launching in spring 2016 and a third Quantum-class ship, Ovation of Seas, coming into service in 2018.